Oaks Sydney Goldsborough Suites are looking for Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

You will be responsible for delivering and maintaining infrastructure systems for a number of Symbio business segments as well as uplifting our existing core tech stack. You will focus on driving infrastructure automation and ensure our deployments are resilient and repeatable across development and production environments. You will focus on driving on-prem and cloud (AWS) based initiatives within your team that enable modern engineering practices for the entire technology department. You will work collaboratively with Delivery, Software and Network teams in delivering systems and services as well as ensuring we understand the health of our systems at any point in time to reduce outages.

What you’ll do as a Systems Engineer:

You will be responsible for solutioning, implementing and supporting infrastructure projects both on-prem and in the cloud to enable Systems Engineering and a number of Symbio business segments to deliver services effectively. Help us modernize our tech stack by advocating fit for purpose solutions and enhance the way we work by ensuring our systems are healthy and resilient.

After hours support

There is an expectation that this role is part of the teams after hours support roster (level 3), which is rotated weekly for production critical platforms. We also understand that we as a team need to do everything we can to ensure resilient and self healing platforms and engineering leadership will provide the time to make sure we do.

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online

You will work closely with Games Designers to collaborate in the development of gameplay systems. This may involve work related to Game Modes, Metagame Systems and Back-End Systems.

• Define and develop prototypes in collaboration with the Design team
• Participate in the architecture, design and implementation of the gameplay code following the Game Design intentions
• Work within the constraints of the existing game engine to meet performance and quality benchmarks
• Look for innovative tools and techniques allowing to achieve the best gameplay quality possible
• Interface with all disciplines (game designers, animators, programmers,...) to ensure that the constraints are well integrated in the game development

What it means to be apart of our team: 

• Fully paid comprehensive training: We will take you through our 6 week training period, where we teach you everything from Telstra products, customer handling and sales techniques 
• WFH Options: After you've practised what we teach, you can work from home 2 days per week 
• Uncapped Commissions: You perform- we pay, earning fortnightly commissions. On track earnings will have you earning over $80,000 per year
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be apart of the TSA Way: You'll be rewarded, recognised and apart of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice on Telstra products and services that best suit their needs and lifestyle 
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, withhold confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required 

We currently have an exciting opportunity for an experienced professional to join Oaks Port Douglas as a Full Time Night Guest Service Agent. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Title:

We support water customers across Australia to provide our communities with the best drinking water and innovate ways to safeguard and secure our country’s water supplies, while elevating public spaces and enhancing livability.

The Opportunity

This is an opportunity for a Senior Civil Engineer with Water Industry, Planning, Design or Construction Experience.

You’ll be a key member of KBR’s Water team who, in a joint venture with John Holland has been delivering Melbourne Water’s complex infrastructure projects through major design and construction framework, that will see us supporting Melbourne Water for well over a decade of continuous service.

In addition, the team are delivering major capital projects to South East Water’s record $1.5 billion investment as part of a new industry partnership between Abergeldie, BMD & KBR (ABK). The 10-year contract will see ABK plan and deliver major infrastructure upgrades in partnership with South East Water as part of a new integrated capital works planning and delivery model.

As part of our team, you will play a key role in team development of junior engineers and strongly contribute to client relationships, technical oversight, and the commercial success of the business unit. You will collaborate with a diverse team of talented people who are committed to supporting our clients through long-term partnership arrangements; not to mention a key contributor to delivering projects.

Who are you?

We are looking for a delivery focused Senior Civil Engineer looking to take the next step and join our high performing Victoria Water team. You will be motivated by achievement, outcome-focused and present professionally and in a friendly manner to peers, clients, and stakeholders.  

You will have previous experience in a similar senior role in the water sector and effective communication and people skills. You will have experience in strategic planning and investigation and can produce high-quality reports and proposals.

You will have the following skills and experience:

• Hold an accredited Bachelor of Civil Engineering
• Design experience with knowledge of industry standards. Preferably experience with undertaking designs in accordance with the Melbourne Region Water Authority Design Standards (MRWA WSAA Standards).
• Proven ability to work in engineering, and design modelling teams, work directly with Water Authority clients, and manage projects to scope, budget and program.
• Previous experience gained within an engineering consultancy environment.
• You are a Chartered Engineer (CPEng) or have eligibility to apply for this accreditation.

Who are we?   

Our water team offers services across the full water cycle, delivering major pipelines, large pumping stations and advanced water, wastewater, and recycling treatment plants.

We address critical water cycle challenges and provide solutions through adopting flexible program delivery models and ongoing asset management programs. We are the market leader in program management consulting, supporting key water utilities to achieve phased savings in capital expenditure, while delivering the best environmental and community outcomes that keep the cost of water bills low for millions of Australian people and businesses.

Explore our water discipline here: Cover - Water (foleon.com)   

At KBR, we value you – here’s how. 

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best. Other benefits include:

• Industry leading salaries reviewed annually. 
• 20 Days Leave per year + an additional day off every 4 weeks (33 days in total) 
• Salary packaging and Novated leases 
• Paid professional membership fees. 
• Life/Health insurance discounts 
• Flexible work arrangements (start/finish times, WFH, Flex time) 
• Employee stock purchase plans 
• Paid parental leave. 
• Personal Career development plans 
• Growth and promotion opportunities 

Help shape tomorrow by applying today!    

For a confidential discussion please call, Kelly Power, 03 9828 5240   

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.    

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.   

#LI-DNP #LI-DNI  #S-DNI   

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. Our platform connects Builders, Subcontractors and Suppliers and supports better decision making by all parties.

As a Senior Software Engineer in our team, you will:

• Be part of a team that owns its products & services end-to-end - from solution design and development through to deployment and monitoring
• Have a pragmatic approach to designing and building solutions where lean and agile principles are leveraged so customer value is delivered frequently
• Build deep domain knowledge in the area which your team works
• Have experience across the full stack, with deep experience in 1 or 2 areas (out of front-end, backend and devops)
• Have experience working in an agile environment and contribute to rituals such as the planning of work and the continuous improvement of team processes
• Spend some time coding collaboratively as a pair or mob
• Build new services using Infrastructure as Code (IaC) and using templates and patterns from the infrastructure enablement team
• Be willing to contribute your ideas and experience to continually improve our products and team

Tldr; what do we do and what do we play with?

• We build in: Nodejs, React, Nest.js, Typescript, PHP, Symfony, REST, GraphQL
• We like the cloud: AWS, Lambda, Fargate, S3, SNS, SQS etc.
• And control it with: Terraform and Buildkite.
• Store things in: Aurora MySQL, DynamoDB
• Index searches using: Elastic Search, OpenSearch
• We practice: DevOps, CI/CD, DDD, TDD, pairing and mobbing.
• A lot more + laughs and jelly snakes

The role & platform

We are seeking a skilled Senior Software Engineer to join our team. 

As a Senior Software Engineer you'll have the capacity to make a real, measurable difference to thousands of users. You’ll help define and implement solutions to the right customer problems, ensuring  usability, reliability and performance are all considered.  You can influence and help define technical decisions and direction, our ways of working, and make us better as a team with your unique experience. 

You will measure your success by the outcomes that your team achieves, and not the amount of code you produce. You’ll know when to bring other engineers into the conversation and help guide everyone to think big-picture and be strategic. You'll be a key member in a cross-functional team who collaborates with designers and product experts.

Your ability to champion our values matters to us; we care about our team and you'll be joining a group of people who want each other to be happy and successful. If you’re a motivated, self-starter and user-orientated person with experience in growing a company, we need you in our team.

Perks

There’s more to working at EstimateOne than just creating game changing technology for the construction industry. We know that to reach the lofty goals we set ourselves we need to look after our team, our shareholders and the industry we serve. These are just a few of the things we offer:

• Flexible working hours & the ability to work from home
• The option to work part-time, if you prefer
• $5,000 per year to put towards your professional development
• 5 days entrepreneurial leave per year, to work on your side projects and make them come to life
• Paid Parental & volunteer leave
• $500 each year to create your perfect work from home setup
• Business wide activities on a Friday afternoon, each quarter, (think escape rooms, drawing classes, games afternoons, cooking classes)
• We also match NFP donations 2:1 - to name a few!

Who we are

EstimateOne is an Australian born SaaS platform and one of AFR’s 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry.

We’re the market leaders in Australia & NZ, and now we are extending our product offering and entering new markets. We recently secured $20M in new investment to support our strategy, so it’s a really exciting time to be joining us.

At EstimateOne, we believe that by looking after our whole ecosystem of users, and balancing the needs of our team, our shareholders and the industry, we can achieve our vision to become a global leader in construction technology; famous for the positive impact on the industry we serve. To do that we'll need to make sure we're unlocking value from what we've already built while also inventing new stuff. It's equal parts optimisation and innovation.

Our established scaleup vibe keeps things lively. We’ve come a long way in 14 years, and seeing what we’ve achieved in that time, get’s us pretty excited for the next 14. We’re passionate about transparent and fair expectations and results and we have a commitment to creating a career defining place to work for all of our team.

EstimateOne is an equal opportunity employer committed to providing a work environment which embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can do our best to support you. As a 2022 Circle Back Initiative Employer, we also commit to responding to every applicant.

PURPOSE OF THE ROLE

Within Airport IT, Self-service and automation technology is slated for exponential growth with wider self-service and biometric adoption expected in the coming years. Industry reports suggest that Self check-in kiosk will grow by 27.8% between 2020-2025 and self-service Bag drop market is forecast to grow by 421% by 2030. Biometric adoption is forecast to ramp up over the next five years, averaging 140.3% growth across the market (Valour Consultancy Ltd, 2021).

You will be part of the Passenger processing - Self-Service product management team responsible for a portfolio including Self-service airport kiosks, bag drops and biometric solutions. Our end to end solutions include both software and hardware.

Your core product management team and main engineering counterparts will be based in Australia. Your responsibility and reach will be global; collaborating with customers, engineering teams, accounts team in all geographical markets & locations.

As a Product Manager, you will drive product success and development:

• Build a deep understanding of the industry, the market segmentation as well as main the players, competitors, and potential partners

• Be responsible for a subset of the Airport IT Product and solution portfolio (scope will vary depending on Product Management & industry experience as well as core competencies) including

• Building a deep product & portfolio knowledge

• Defining Product vision, strategy and Roadmap

• Pilot product design, build, delivery & implementation with engineering and project teams

• Monitor your product success.

• Opportunity Management: value hypothesis definition & validation

• Building or keeping up-to-date financial business cases

• Driving innovation with Engineering teams

• Contribute to building and strengthening a local product management practice

• Build relationship with Key internal & external stakeholders (industry, partner, customers)

Main Responsibilities:

- Product Management

• Building a deep product & portfolio knowledge

• Defining strategic vision, strategy & roadmap for the product: the product manager contributes to the definition and evolution of the Self-service and Biometrics portfolio by defining and communicating a vision on where the product, area or market could realistically go.

• Communication/evangelization: the Product Manager needs to be able to effectively communicate to users, senior customers (up to VP level) and present at conferences with large audiences (200 +) about the product, the vision and roadmap and its benefits through presentations, documentation and demos.

• Setting product objectives and monitoring Product performance: value hypothesis definition & validation, track product performance/revenue against the Business Case and report on significant deviations.

• Support sales and solution design teams oping for key strategic opportunities

- Requirements Management

• Roadmap: essential in a community environment.

• The Product Manager leads the product from the roadmap in order to serve the customers and implementation projects rather than being led by the project. Key elements for success here revolve around having the right vision. The Product Manager works closely with the development teams to secure and maintain the product roadmap.

• Build his/her own vision from the various sources, for a community product the product manager is exposed to varying requirements around the same area from different customers, regions etc.. This means that the product manager is in a unique position to extract the best approach.

• For product construction and gap analysis the Product Manager needs exhibits strong listening skills, with a good understanding of market and customer needs: understanding where the customer comes from, demonstrate to customer the need has been understood (and not just documented).

• Challenging customer requirements (convincing customer of alternatives, influencing, …)

• Driving innovation with Engineering teams and identifying opportunities for new feature or product to be validated

- Financials and opportunity Management

• Value analysis: the Product Manager builds a view on the key elements of our solutions or potential solution to bring value to the targeted market and the ability to quantifying using a variety of techniques. This will require the ability to create estimation using informed assumptions as often the detailed data analysis is not really possible.

• Understanding of the market (various segments and rough view on the sizes) and potential pipeline and targets. As a result the Product Manager will also maintain the product packaging for optimum performance based on the markets. Perform competitive analysis of other market solutions potential 3rd party solutions available on the market.

• Pricing: especially with new products this can prove an uneasy activity if not handled structurally and combined with the fact that there is a significant amount of subjectivity. The key aspect is to show how pricing/revenue can be maximized. Pricing is driven by the value generated and/or the willingness to pay. A product manager is key to help drive this willingness to pay by demonstrating the value of the product and convincing the customers and markets. The construction costs only come as a last measure and mostly as part of a business case validation.

• Business Case: The Product Manager prepares and maintains the business case for products, evolution and packaging.

- Act as an advocate for product management practice

• Create product awareness across the different internal teams and help build a product management practice

• Ensure close co-ordination with the other Airport IT Product Management teams at all times.

• Evaluate feasibility and viability for new products and large feature development - following a stage gate process

• Support product marketing and strategy (business opportunities, competitive analysis, product launch and go to market strategies)

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Day to day you will:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be Tuesday 12th March.

How you’ll add value

This role serves on the front line of the IT Service Desk providing day to day 1st and 2nd level desktop support services to all business areas.  Works closely with all the internal IT teams and 3rd party vendors to support IT services and systems ensuring processes are followed and service levels are met. 
There is a need to work flexible hours on a shift basis to support business demands at particular times, support for the rollout of system changes.
This role is responsible for delivery exceptional customer service and ticket handling.

• Acting as the first point of contact into the IT Service Desk and ensuring all incidents/requests are managed correctly. 
• Classifing incoming Incident and Requests and ensuring correct prioritisation including recording quality description, progress, and resolution details in the ticket
• Performing initial triage and troubleshooting activities for all tickets and escalating to next level technical support teams where necessary
• Contributing to Service Desk/IT process and service improvements and identifing opportunities to improve efficiency, quality, and permanent fix rate
• Creating/Modifing/Removing access for all users in a wide range of applications including Windows/Azure Active Directory, MS Exchange, etc
• Configuration and installation Desktop and Laptop SOE (Windows)
• Deployment and installation of hardware and peripherals
• Maintaining knowledgebase articles within the illion document sharing system
• Out of hours on call support where required

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career 

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations. 

You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age. 

Your Impact 

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
• Be the first line of defense in proactively addressing customer needs for product assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time.
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Title:

Your KBR future – delivering solutions and changing the world

About KBR:

We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.

KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries. 

For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.

With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.

We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.

KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.

Learn more about our business here.

The Opportunity:

Under broad supervision this position is responsible for the provision of specialist engineering services related to marine/mechanical engineering in the support of the material remediation of the configuration baseline of the ACSSPO.

Responsibilities

• Investigate shortcomings in design, materials and system performance against contract specifications and participate in the development of solutions to resolve the problems.
• Review and comment on engineering changes, including supporting ILS documentation.
• Liaise with multiple stakeholders including ACSSPO staff, LHD ship’s staff, the In-service Support Contractor (Navantia), OEMs and Lloyd’s Register in the course of your duties.
• Participate in the development and conduct of tests and trials to determine system performance against design intent.
• Provide specialist advice in support of the RP team members engaged in multi-disciplinary projects.
• Produce detailed technical reports and associated documentation as required.

Qualifications, Skills and Experience

Essential:

• Degree in electrical engineering.
• 8 years plus experience, preferably in a naval engineering environment.
• Able to work with in the Seaworthiness Management System.
• Qualified to hold a Suitably Qualified and Experienced Personnel (SQEP) delegation

Mandatory Requirements

• Ability to obtain and maintain AGSVA NV1 clearance at minimum

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
• Flexible working conditions
• Competitive salary (including annual reviews)
• Paid Parental leave
• Paid Reservist leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Discounted employee stock purchase plans
• Flu shots, skin checks and private health insurance discounts
• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now! Contact Temara Bassett for a confidential discussion on 07 3721 6261 or email Temara.Bassett@kbr.com.

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

R2074650

Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about Byron.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

To set you up to succeed: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.

The role: Working on our busy reception desk, you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.

The hours: Full time role available working up to 38 hours a week, across a 7-day rotating roster.

The shifts: 7am - 3pm and 3pm - 11pm, on a rotating roster.

Rates: Mon-Fri $24.87, Sat $31.09, Sun $37.31

We are looking for people who can be flexible to work these shifts.

7

• Provide exceptional customer service by responding to requests promptly, efficiently and courteously
• Experience working in a 4-5 star resort/hotel front office environment
• Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Current drivers licence essential
• First Aid Certificate desirable

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site

Rentokil has multiple positions for the role of Service Coordinator / Planner with strong administrative and communication skills to join the team in Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.  

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities in Team
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Strong computer skills
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch!

Employees Testimonial -

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working between two offices based in Parks and Dubbo with some travel between sites. Please note that this role is expected to commence on 5 March 2024

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Our team

Our Unix Services teams support a whole range of organisations; providing IT support across a range of technologies and applications. The team is made up of 60 plus service professionals, and we’re continuously growing.

About the Role

As Senior Systems Engineer - Linux, your role is to manage and maintain the Linux/Unix server environment and to provide proactive and reactive support services. The managed services team(s) are engaged by our customers to maintain the availability and reliability of a their core infrastructure. You will be using Automation tools such as Ansible on a day-to-day basis and may be required to assist customers with Application rollouts via Ansible at times.

In conjunction with the rest of the Managed Services team, you will be accountable for the timely action of customer service requests, within agreed service levels, whilst maintaining accurate and timely updates to technical documentation and ticket notes. You will also be required to operate under the guidelines of defined processes and procedures and are expected to ensure effective and professional communication with all relevant parties.


***To be successful in your application for this role, you must be an Australian Citizen with NV1 Security clearance***

What you’ll do

As Senior Systems Engineer - Linux, you will be responsible for, but not limited to the following:

• Use Ansible to perform day to day activities
• Use & modify existing Ansible playbooks to perform Application rollouts in customer environments
• Meet client SLAs for system availability, uptime and reliability
• Proactively manage and monitor the system environment for continuing business support
• Perform role responsibilities and duties during business hours, with occasional after-hours and on-call as required
• Perform regular Project Services work and work at a Design/Architecture level.

What You’ll Bring

You will bring at least three years’ experience in a complex, corporate, multi-server IT environment. You will have strong knowledge of RedHat Enterprise Linux 7 & 8 or similar flavour of Linux such as Ubuntu, Centos, etc. Along with extensive experience configuring and deploying servers, developing scripts to automate server builds and supporting systems infrastructure (systems, storage, networks, virtualisation platforms etc). You will be comfortable using Ansible in day-to-day operations tasks. Plus, you will have experience with sever security initiatives and have supported Virtual Server Environments.

You will possess exceptional customer, problem-solving and technical documentation skills, and be a team-player. Other skills you possess or technologies that you will have worked with include:

Configuration Management:

• git, GitLab CI/CD
• gitlab runners

Monitoring:

• Check MK
• Prometheus
• Science Logic
• PRTG
• Grafana

Automation / Scripting:

• Ansible
• Python
• Bash
• PowerShell

Software Packaging / Deployment:

• Red Hat Satellite
• Docker / Buildah / Podman container development

Why Datacom?

We have over 6,500 people across our global offices and generate an annual revenue of over NZ $1.2 billion annually. This makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients and Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds to serve those clients. We are local at heart, yet world-class in capability.

If you are ready to make a difference in Australasia's largest homegrown technology company then what are you waiting for? Apply today!

About the business

Journey Beyond is focused on bringing Australia’s most unique experiences to life. We are currently seeking a Housekeeping Attendant to join their team on The Ghan based in Alice Springs, one of Australia’s most luxurious rail journeys.

About the role

An exciting opportunity for a passionate and self-motivated individual to join the Platform team based at the Alice Springs Terminal. In this role you will be responsible for working within a team to help facilitate the requirements of The Ghan while it is stationed in Alice Springs.

Responsibilities

Reporting to the Terminal Manager, some of your tasks will include:

·          Platform duties, including luggage handling.

·          Refiling the train with water

·          Operating equipment including wheelchair lifter and on-site vehicles

·          Set-up and pack-down of semi-weekly dinner functions

·          Transporting stock and supplies on and off-site

·          As required, cleaning and housekeeping tasks on-train and in the terminal.

·          Other duties as requested.

About you

·          Can do attitude

·          Full and unrestricted driver’s license (H Endorsement preferred but not necessary)

·          Confident towing a trailer

·          Safety focused

This position will require you to be on your feet for long periods of time and primarily outdoors. To be successful in this position you will have a keen eye for detail and quality of presentation and be able to operate calmly under time pressure. Ability to safely adhere to protocols when engaged in manual handling and operation of equipment.

This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.

The shift patterns where you may be rostered are as below:

March - November

 Monday: 12:30pm - 5:30pm

Thursday: 8:00am - 1:00pm

 April - October

 Monday 12:30pm - 5:30pm
Thursday - Alternating shifts: 8:00am - 1:00pm / 1pm - 10pm
Sunday - Alternating shifts: 10:00am – 1pm / 7:00pm – 10:00pm

If you are looking to boost your hours, we have other opportunities to do so within other Journey Beyond businesses in Alice Springs and the Northern Territory.

If you would like to find out more information about the role, enquire today. This role is classified as a Service Operator, Level 1, in the Great Southern Rail Enterprise Agreement 2023.

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.

Our team

Our Unix Services teams support a whole range of organisations; providing IT support across a range of technologies and applications. The team is made up of 60 plus service professionals, and we’re continuously growing.

About the Role

As Systems Engineer - Linux, your role is to manage and maintain the Linux/Unix server environment and to provide proactive and reactive support services. The managed services team(s) are engaged by our customers to maintain the availability and reliability of a their core infrastructure. You will be using Automation tools such as Ansible on a day-to-day basis and may be required to assist customers with Application rollouts via Ansible at times.

In conjunction with the rest of the Managed Services team, you will be accountable for the timely action of customer service requests, within agreed service levels, whilst maintaining accurate and timely updates to technical documentation and ticket notes. You will also be required to operate under the guidelines of defined processes and procedures and are expected to ensure effective and professional communication with all relevant parties.


***To be successful in your application for this role, you must be an Australian Citizen with the ability to achieve Baseline Government Security clearance***

What you’ll do

As Systems Engineer - Linux, you will be responsible for, but not limited to the following:

• Use Ansible to perform day to day activities
• Use & modify existing Ansible playbooks to perform Application rollouts in customer environments
• Meet client SLAs for system availability, uptime and reliability
• Proactively manage and monitor the system environment for continuing business support
• Perform role responsibilities and duties during business hours, with occasional after-hours and on-call as required
• Perform regular Project Services work and work at a Design/Architecture level.

What You’ll Bring

You will bring at least three years’ experience in a complex, corporate, multi-server IT environment. You will have strong knowledge of RedHat Enterprise Linux 7 & 8 or similar flavour of Linux such as Ubuntu, Centos, etc. Along with extensive experience configuring and deploying servers, developing scripts to automate server builds and supporting systems infrastructure (systems, storage, networks, virtualisation platforms etc). You will be comfortable using Ansible in day-to-day operations tasks. Plus, you will have experience with sever security initiatives and have supported Virtual Server Environments.

You will possess exceptional customer, problem-solving and technical documentation skills, and be a team-player. Other skills you possess or technologies that you will have worked with include:

Configuration Management:

• git, GitLab CI/CD
• gitlab runners

Monitoring:

• Check MK
• Prometheus
• Science Logic
• PRTG
• Grafana

Automation / Scripting:

• Ansible
• Python
• Bash
• PowerShell

Software Packaging / Deployment:

• Red Hat Satellite
• Docker / Buildah / Podman container development

Why Datacom?

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

About us

Darwin Harbour Cruises operates the three-tier catamaran Charles Darwin, boasting a Sun Deck that’s perfect for watching the spectacular setting sun or enjoying the fresh sea breeze. We pride ourselves in showing our guests what true Territory hospitality is all about!

Darwin Harbour Cruises is part of Journey Beyond, a national tourism business focused on bringing Australia’s unique and iconic experiences to life.

About the role

We are seeking an MED 2 or MED 3-qualified Engineer with aspirations to become a Vessel Master, to join us in a permanent position. Initially joining in a part-time capacity, we will support this individual to complete their Master <24m qualification throughout the 2024 year, to set you up for a full-time, permanent Vessel Master position with Darwin Harbour Cruises.

During our season which runs from February to December, this role will be based at Stokes Hill Wharf on a rotating roster. During the off-season, this role can enjoy time off or be considered to gain further experience at one of our other Journey Beyond businesses across Australia.

Reporting to the Vessel Master, this position assists in the maintenance and upkeep of the Charles Darwin vessel, including:

• Performing routine vessel maintenance and repairs to ensure continuous and reliable operation
• Conducting inspections, troubleshooting issues, and diagnosing any problems that may arise in vessel mechanical, electrical, and hydraulic systems
• Assisting in major repairs and overhauls, collaborating with contractors and suppliers as necessary
• Playing an active role in implementing preventative maintenance programs to maximise vessel performance and minimise downtime
• Maintaining accurate records of maintenance activities through a digital asset management system, including logs, reports and documentation of all work performed
• Ensuring compliance with relevant regulations, standards and procedures governing marine maintenance and safety, in addition to adherence with Company SOPs and operational procedures
• Working as part of a team, the Engineer also supports with hospitality duties to support the front of house team where required.

About you

The ideal candidate will have an eye for detail and take pride in your work. You are a team player, while also able to work autonomously using your initiative and demonstrated problem solving skills. You will have a proactive and solutions focused approach with a ‘can-do’ attitude to achieve the best outcome for business operations.

To be successful in this role you will have:

• An AMSA-issued MED 3 minimum (MED 2 advantageous)
• Experience as a Marine Engineer preferably in the marine tourism industry
• A valid First Aid & CPR certificate, or willingness to obtain
• A valid RSA certificate, or willingness to obtain

What We Offer

Aside from an attractive salary, your Master qualification paid for and days off for study, you'll also enjoy:

• Generous 75% discount on Journey Beyond travel and experiences
• Opportunities to grow your experience across our other 13 brands nationally
• Generous discounts with key suppliers such as Qantas Club & Appelles products
• Exclusive private health partnership with Medibank
• Access to leading Employee Assistance Program (EAP) providers

To apply, please submit your Resume along with a Cover Letter telling us a little bit more about you.

Applications close 5:00pm Monday 19 February, however applications will be reviewed and progressed as they are received - so don't wait, apply now!

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a Hygiene Service Technician - Cleaner Driver with Initial Hygiene (A Rentokil Initial company) could be what you are looking for.

Initial Hygiene provides a dedicated and expert hygiene service. It offers the widest range of washroom hygiene services including the provision and maintenance of products and cleaning services.

We are looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians on a full-time, permanent basis, based out of our Tullamarine depot servicing all around Melbourne.

If you’re looking for a job that offers autonomy, flexibility, and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we would love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including a fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots, and all the tools you need
• Comprehensive induction, training, and qualification
• Access to an employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory, or cross-functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Current and valid Australian driver's license
• Eligible to work full-time in Australia
• Cleaning or related industry experience
• The ability to work independently to achieve set targets
• The ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Confident using a mobile phone service app/tablet

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police check

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Are you a dynamic and organized individual with a passion for sustainable waste management? Waste Initiatives, a leader in the waste solutions industry, is seeking a motivated Service Manager to join our team and spearhead our service, maintenance, and breakdown operations across Australia and New Zealand.

About Us:

Waste Initiatives is a renowned provider of innovative waste management solutions, committed to driving environmental sustainability and efficiency. With a diverse range of clients and a comprehensive equipment portfolio, we are dedicated to minimizing waste and maximizing resource recovery.

Role Overview:

As the Service Manager at Waste Initiatives, you will play a pivotal role in ensuring the seamless operation and maintenance of over 1,600 pieces of client equipment. You will lead a team of 4 skilled service technicians and 2 dedicated office staff members, driving excellence in service delivery and customer satisfaction.

Responsibilities:

• Coordinate and manage all service, maintenance, and breakdown activities for waste management equipment across Australia and New Zealand.
• Collaborate with the service technicians to schedule and prioritize maintenance tasks, ensuring timely response to client needs.
• Lead and mentor the service team, fostering skill development and a strong commitment to quality workmanship.
• Oversee the dispatch and allocation of service techs, optimizing resource allocation and minimizing downtime.
• Build and maintain strong relationships with clients, addressing their concerns and ensuring their equipment operates at peak efficiency.
• Collaborate with the office staff to manage administrative tasks, including work orders, documentation, and communication with clients.
• Develop and implement strategies to enhance service processes, improve efficiency, and streamline operations.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions.

• Proven experience in managing service and maintenance operations, preferably in the waste management or related industry.
• Strong leadership and team management skills, with the ability to motivate and guide a team of technicians and office staff.
• Exceptional organizational abilities and attention to detail to ensure efficient scheduling and execution of service tasks.
• Excellent communication and interpersonal skills to interact effectively with clients, team members, and senior management.
• Technical aptitude and an understanding of waste management equipment is advantageous.
• Problem-solving mindset and the ability to make sound decisions under pressure.
• Valid driver's license and willingness to travel as required within Australia and New Zealand.

Why Join Us:

• Be part of a forward-thinking company dedicated to sustainable waste solutions.
• Lead a team of skilled professionals in a collaborative and supportive environment.
• Competitive salary package with performance-based incentives.
• Opportunities for professional growth and development within a growing organization.

If you are ready to take on a leadership role in the waste management industry and contribute to a greener future, Waste Initiatives welcomes your application. Join us in making a positive impact today.

• Opportunity to attend a recruitment evening on 12th February to meet the team
• Learn about us and our organization
• Get to know more about the job and what it entails

Initial is a global leader in services that help businesses manage hygiene risk, making working environments healthier and better places to be for both staff and visitors.

We are currently on the search for enthusiastic and energetic staff to join us on our journey on both a full-time basis and build a career in the Hygiene industry. We have various opportunities available throughout Hallam. We are looking to train if you are willing to learn!

Some of the duties and responsibilities in this role include servicing our client premises by maintaining washrooms and our products within.

All training will be paid for by us and we will pay you a wage as you go through your training.

Requirements

• Full Australian driver's licence
• The ability to work independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both orally and in writing
• Manage, maintain, and build upon client relationships
• Cleaning or related industry experience

As part of the recruitment process, you will be required to complete pre-employment medical, references, and police checks.

To qualify for the position you must have a current Australian driver's license and be eligible to work full-time in Australia.

Benefits

The successful applicants will be provided with:

• Fully serviced vehicle and mobile phone
• Full protective gear and uniform
• On-the-job training
• Mentorship and career opportunities
• A supportive, balanced environment to juggle your work and family life
• Independent work

APPLY NOW!

COME AND MEET US IN HALLAM!

Date: 12th February
Time: 5:00 to 6:00 pm
Address: Factory 4/119 Abbott Road, Hallam - Vic 3803

Please bring a copy of your Australian Driver's Licence and Resume.

We will give you all the information you need so that you can get to know us as a company and meet the amazing team in Melbourne!

Make sure you submit an application so that you can attend the recruitment session!

If you are looking for a career change or you just want to be a specialist in your field, you must apply now! DON’T MISS OUT!