What will a day in this role look like:  

• Lead the design and delivery of electrical systems for rail infrastructure projects, including power supply, traction and lighting systems
• Manage and coordinate project teams, ensuring all designs meet client specifications, safety standards and industry regulations
• Collaborate with multidisciplinary teams to deliver integrated, high-quality engineering solutions
• Provide technical guidance and mentorship to junior engineers
• Ensure project milestones, budgets and schedules are met while maintaining quality and compliance standards
• Contribute to business development efforts by providing technical expertise during proposal stages and building strong client relationships

About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for 2 x Support Operations Engineers to join our growing Melbourne & Sydney Service Centre Team. 

We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.

Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

Assist the projects team with deployment of new infrastructure (desk and server side) and act as the key technical representative of bA managed services. 

Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Previous MSP/IT Services experience preferred

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and join our Supply Chain team at our Western Port, Hastings Manufacturing facility as an Scheduler Service Centre.  In this 12 month secondment role, you will play a critical role to ensure that our products are being delivered to our customers in full and on time (DIFOT).

Reporting to the Fulfilment Leader, you will support the day-to-day fulfilment operations as well as lead a number of business improvement projects to enhance our service with cost, quality and safety in mind.

Your primary focus will be to maximise our customer experience as you manage our inventory and influence the flow of product through your interactions with logistics and customer service. You will create smart solutions and enjoy working with cross-functional teams to drive better communication and streamline processes.

What’s in it for you?

• this 12 month secondment Monday to Friday position offers flexibility to work from the office and from home
• on-going training, development and learning providing career pathways
• access to numerous wellbeing initiatives including an Employee Assistance Program
• canteen on-site – food made fresh daily
• access to discounted gym fees through the ‘Fitness Passport’
• free on-site parking
• you’ll be provided with personal protective equipment (PPE) 
• enjoy a vibrant and inclusive workplace culture that hosts regular celebrations and BBQ’s
• participate in and celebrate our reward and recognition programs
• access to a range of exciting discounts across travel, vehicles, health and more!

What Will You Do?

As someone who likes variety, you can juggle numerous priorities and manage stakeholder expectations to reach favourable outcomes for customers and our business. You will:

• plan and coordinate the flow of product through the various stages of the order life cycle
• responsible for feed management and scheduling
• demonstrate superior attention to detail with the ability to resolve issues and identify solutions
• deliver improvements by streamlining processes and embedding standardisation through reporting
• co-ordinate service officer implementations and reviews for the supply chain team
• support the Project Avenir rollout
• support the VIC service centre consolidation Project

What You’ll Bring

As an experienced professional with a background in customer service, supply chain, warehousing or logistics, combined with solid analytical skills, you will drive and implement solutions, always maintaining a strong customer focus.

You will bring:

• relevant tertiary qualifications along with experience in supply chain (or similar) work environments
• a positive can do attitude with a passion for problem solving and continuous improvement
• effective relationship management and influencing capability
• be a team player with the ability to work collaboratively with a variety of internal and external customers
• have experience working in fast paced environments and be comfortable with change, having the ability to manage competing priorities in an efficient and effective way
• demonstrate experience with reporting applications eg. Microsoft Office (e.g. Excel and Powerpoint including strong proficiency with pivot tables, lookup formulas and reporting)
• demonstrate experience with various IT systems and platforms (e.g SAP, D365, Power BI, OTIS)

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Thursday 3rd October 2024.

We currently have an exciting opportunity for an experienced professional to join Oaks Cypress Lakes Resort as a Night Guest Service Agent on a casual basis. While this position offers 2 night shifts per week, there is the opportunity for additional shifts to cover leave. 

Pay from $32.50 P/h 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

We are seeking an experienced and motivated engineer to join our Urban Development team on the Sunshine Coast. In this Associate Engineer role, you will lead and guide a team of skilled engineers, ensuring the successful delivery of high-quality projects for our diverse range of clients. You will also work closely with the Sunshine Coast leadership to maintain and grow client relationships, helping to drive business growth across the region.

This is an exciting opportunity for someone looking to advance their career and take on greater leadership responsibilities. You’ll have the chance to work on a variety of significant and innovative projects, contributing to the development of the Sunshine Coast’s urban landscape. Additionally, you’ll benefit from working alongside industry experts, gaining valuable knowledge and experience as you progress in your role.

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with our customers, our Customer Support Engineers help identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues.  By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

• A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
• Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
• We practice empathy and the art of anticipating customer needs

• Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
• Experience working with APIs and API-based SaaS integrations
• Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
• A good understanding of how web applications and mobile apps are built and work
• Confidence with common UNIX-like command-line tools
• A track record of getting things done in an environment that combines collaboration and individual responsibility
• Ability to read server logs and process them to aggregate/analyze data
• An understanding of Agile processes or experience working in an Agile/Scrum environment
• Strong problem-solving skills
• Ability to clearly explain concepts and produce example code that complements the explanation
• Customer-centered, high level of empathy, and cross-team collaboration mindset
• Results and outcome-oriented; team focused
• Experience with working with global teams, open to cultural and thought diversity
• Excellent English communication skills, both verbal and written

• Join an ambitious tech company reshaping the way people build digital experiences
• Healthcare packages and time off programs are available through TargetCW, or your contracting agency. 
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• A personal education budget to improve your skills and grow in your career 
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

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