Viva Energy’s Geelong Refinery employs around 700 people and supplies over 50 percent of Victoria’s and 10 percent of Australia’s fuel.

The refinery can process up to 120,000 barrels of oil per day, manufacturing petrol, diesel, LPG, jet fuel, avgas, bitumen, specialty solvents for a wide range of industries.  We now have a great opportunity for a Mechanical Asset Engineer to join the team.

In this role you will collaborate across our Maintenance, Operations and Asset teams to ensure compliance of our equipment in line with Australian, Industry and Site Standards, Procedures, and Government Regulations.  You will directly ensure compliance of static mechanical equipment (pressure vessel, exchangers, piping etc.,) to ensure safe and efficient engineering solutions are maintained in a cost-effective manner to allow our License to Operate.

You will be key in engaging and collaborating with stakeholders across the refinery, providing maintenance, operating, and engineering advice, participating, and contributing to site shut down / turn around activities.

This position is integral to the participation in reliability investigations including root cause analysis and support efforts to improve efficiency of the maintenance process, ensuring work is prioritised to support plant reliability.

Key Responsibilities

Reporting to the Asset Manager, you will provide subject matter expertise (SME) to:

• Ensure all activities are conducted and managed in accordance with agreed Health, Safety and Environment practices and procedures.
• Manage the development and execution of the 14-day area maintenance plan.
• Assists in the development of the Area annual PM plan.
• Ensure compliance to established planning and scheduling procedures.
• Develop and coordinate the execution of minor shutdowns and major equipment overhauls.
• Coordinate and provide technical support for Major Turnarounds events.
• Support Area Maintenance Manager in the development and implementation of improvement initiatives, including business plans, KPI’s, budget development and cost tracking.
• Provide leadership and technical support for trade teams.
• Be the point of contact for technical issues of area assets including cost/benefit decisions on repair methods.
• Develop and implement plant changes in accordance with ‘Management of Change’ procedures.
• Provide planning, coordination and technical support for external vendors and contractors for equipment replacement or rectification.
• Stay current with regulations, industry standards, and technology and industry developments.

We’re looking for a Customer Success Engineer to drive the success of Procore’s strategic mid-market customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Melbourne, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred