We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match.

Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Making outbound calls to establish and develop relationships with current and prospective customers

But there is a catch. To be in the running for this great role, you should have:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

Sound like you’d be a good fit? Well check out what we provide our passionate people:

• Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
• A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
• Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
• An ongoing commitment to Diversity, Equity and Inclusion.
• Supportive wellbeing initiatives including access to our Employee Assistance Program.
• A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
• A generous bonus scheme – if we win, you win! And we like to win.

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

 We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

 Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

 Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

 We are committed to responding to allcandidates within four weeks of application.

Help create a home away from home   

Are you a cleaner extraordinaire and a great communicator with a passion for people and service? 

If you’re looking to be part of a friendly, close-knit, customer-centric team, we are seeking a suitably qualified and experienced Mine Site Cleaner for ERA Village in Jabiru NT. This is a full-time role consists of 14 days on, 7 days off, 9.5hours accommodation and meals provided whilst on site, all candidates must either live local or you can BIBO from Darwin.

Who are we looking for?    

Reporting to the Village Manager, you will have excellent customer service skills, and ideally experience in mine site cleaning, general cleaning or housekeeping in an commercial or hospitality environment. You must have strong safety awareness and safe work ethic, as well as an exposure to, and understanding of, using, handling, and storing chemicals safely.

To be successful, you’ll need:   

·         Able to undergo a pre-employment medical, including drug & alcohol testing and police check  

·         Flexibility and willingness to work a variety of shifts and rosters.

·         Previous experience in the hospitality or industrial cleaning industry in one of the above-mentioned areas preferable in a remote environment, resort or mining camp

·         Strong safety awareness and exposure/understanding of handling and storing chemicals

·         A great attitude – enjoy going to work each swing!

·         A strong commitment to high standards of customer service and integrity

·         Current Driver's Licences is essential 

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.      

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.  

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!     

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!