At Diadem, we are seeking a passionate and experienced Sales Director to elevate our sales strategy and lead our dynamic sales team. In this vital role, you will be responsible for developing and executing innovative sales programs, driving revenue growth, and enhancing our market position within the industry. As a key member of our leadership team, you will leverage your expertise to build robust customer relationships and identify new business opportunities. Your leadership will be critical in mentoring and motivating your team, ensuring they have the tools and resources needed to succeed in today’s competitive environment. You will analyze market trends and competitor activity to shape our strategic approach and maintain our commitment to excellence. The ideal candidate will possess a strong blend of analytical and interpersonal skills, showcasing the ability to navigate complex negotiations while fostering a collaborative and high-performance culture within the team. Join Diadem, where you have the opportunity to make a meaningful impact, drive our sales initiatives, and help us achieve our ambitious business goals while contributing to a company culture built on integrity, innovation, and collaboration.

Responsibilities

• Develop and implement effective sales strategies to achieve corporate objectives.
• Lead, mentor, and inspire the sales team to meet and exceed sales targets.
• Analyze sales data and market trends to identify opportunities for growth.
• Build and maintain strong relationships with key clients and partners.
• Collaborate with marketing to design promotional materials and campaigns.
• Oversee the budgeting and forecasting for the sales division.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Proven experience as a Sales Director or similar role in a relevant industry.
• Demonstrated success in developing and executing sales strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a problem-solving attitude.
• Proficiency in CRM software and Microsoft Office Suite.

• Extra Superannuation - Pension plan
• Work From Home - Flexible hours
• Training & Development
• Performance Bonus
• Employee Assistance Program - Counseling

Reservations Sales Agent

Showcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented, multi-tasker that is passionate about hospitality and providing exceptional service.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Your experience and skills include:

• Service focused personality.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

• Proven customer services skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – December 2024.

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.

Key responsibilities:

• Engage with and welcome our customers in the service areas and on the sales floor. 
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Keep the fixtures full and tidy regularly throughout the day to maximise sales. 
• Maintain great garment care and replenishment of sizes and styles across your department.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction. 
• Drives Hello Member program in line with store goals.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.