The Sales & Administration Coordinator is responsible for the first point of contact with the CTS business and will provide administrative support across the organization.

The role includes handling the flow of people through the business and ensure that all responsibilities are completed accurately and delivered with high quality and in a timely manner.

In addition, the administration of compliance and the registration of vehicle forms part of the roles function and is an integral part of the Sales Operations.

DUTIES AND RESPONSIBILITIES

· Answering phones, transferring calls and taking messages

· Greeting customers to the Dealership

· Keeping waiting area clean and ensuring coffee/tea facilities are available

· Providing a full range of reception services, including meeting and greeting of visitors whilst maintaining a clean, safe and inviting environment for visitors

· Assisting with office organisation

· Preparing and processing vehicle registrations and transfers.

· Generating vehicle delivery documents.

· Check client paperwork is compliant with industry regulations.

· Review and maintain registration and internal documentation whilst ensuring they are compliant and accurate.

· Verify and validate client information in compliance with applicable regulations.

· Work collaboratively with numerous departments to ensure seamless and efficient processes for all.

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The gig

Our Sales Consultants exist to improve awareness of the Healthengine platform and its goal to help Australians find and connect with their primary care providers, and ultimately achieve better health outcomes. You will support the integral first part of the customer journey, laying the foundations of a great customer experience, through education and matching our subscription based products & services with key stakeholders in the health industry. 

This phone-based sales role is supported by a great product and a growing market, with the environment designed for you to succeed and hit your targets right from the start. Whilst you will have the benefit of also working qualified inbound leads generated by our marketing team, your tenacious outbound activity will put you in the driver seat to exceed targets and be rewarded with a motivating commission structure on top of a market competitive base salary.

What are you selling?

Subscription based products and services to the health industry. This role will focus specifically on Allied Health Professionals. 

Responsibilities:

• Get busy on the phones chatting to practice owners and key staff, educating potential customers on Healthengine marketplace and products 
• Act on and convert inbound leads into paying Healthengine subscribers
• Proactively engage in outbound calls to identify and pursue new business opportunities
• Maintain quality data in Salesforce for timely & accurate reporting
• Positively impact the customer journey, ensuring a speedy yet smooth handover to our Customer teams
• Maintain a focus on achieving individual and team targets
• Participate in team learning, reading and researching activities
• Maintain strong relationships with our Customer Success, Support and Marketing teams 

About You

You flourish in a fast-moving, agile environment and thrive in a tech culture where growth is inevitable. You are smart, strong and passionate and always lead with head and heart. You are balanced; knowing how to have fun but how to focus and get things done. You speak openly, candidly and authentically to challenge yourself and others. You’re impact and results driven, with a ‘done is better than perfect’ attitude. You are a creative problem-solver, always seeking to find unique and valuable solutions. 

Stand out applicants will be able to:

• Demonstrate a deep understanding of the Healthcare landscape 
• Demonstrate an ability to close sales and overcome customer objections with a consultative, solution approach to selling
• Expertly manage a healthy pipeline and achieve a high conversion on leads
• Be able to identify opportunities and key selling signals
• Demonstrate experience in outbound sales 
• Be resilient - let's face it, sales is highly rewarding but can be challenging at times
• Possess a technical aptitude, a strong work ethic and be a self starter

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• Freedom and flexibility to work the way you want with an emphasis on hybrid 
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Discounts, salary sacrifice and packaging options through our benefit partners
• Workplace wellness program, including additional leave entitlements for a healthy work-life balance
• Support for you when it comes time to grow your family with paid parental leave
• Perth: Fully stocked kitchen including coffee on tap and subsidised vending machine

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

This pivotal role in the subscriptions and growth team has the responsibility for reducing subscriber attrition by driving improvements and enhancements to the customer experience, including management of subscription change, and the delivery of key marketing programs which address specific customer pain points.

The Marketing Lead, CX & Retention will use data, insights and technology to deliver continuous improvement to our renewal, retention and save strategies;  and proactively identify other opportunities to improve the customer experience whilst addressing the needs of subscribers by developing solutions to improve subscriber satisfaction.

Please note this is a 12 month fixed-term contract with the view to go permanent. 

Responsibilities:

• Manage a team of two Marketing Managers who are responsible for the delivery of the CX and Retention and Lifecycle roadmaps
• Review and optimisation of the retention journeys across audience, creative and channels to reduce churn. Journeys include: Upsell, payment decline, saves and renewals for all subscribers
• Manage an ongoing experimentation strategy to drive the most effective result for each channel, touchpoint and creative execution across retention journeys. 
• Ownership of the reporting and analysis for business intelligence for the save and retention lifecycle stages
• Manage and implement our online Support Centres to ensure subscribers can easily find support and reduce enquiries to our customer service team
• Collaborate with the Product and Tech teams on improvements to improve customer experience and reduce complaints and pain points, and support changes to our subscription product offerings
• Own the relationship with our  Customer Service team, ensuring briefs, processes and strategies are communicated and aligned. 
• Translate customer research and feedback into actionable insights and initiatives to solve subscriber pain-points.
• Deliver key subscriber communications relating to changes within our subscription products, including any changes to price and terms and conditions
• Implement our strategic pricing program for the retention, saves and win-back lifestyle stages, in collaboration with our Audience & Acquisition team