We currently have an unprecedented opportunity for an experienced and dynamic sales professional to join Minor Hotels as our Area Director of Sales - Victoria and New South Wales. This position will be based in our Commercial Office on Market Street.

This newly established position will be responsible for spearheading the implementation and execution of sales strategies across Victoria and New South Wales. You will collaborate with senior stakeholders, and be responsible for driving revenue growth, maintaining optimal profitability, and delivering unparalleled guest services. 

Key Responsibilities Include:

• Developing and executing strategic sales plans and forecasts in conjunction with Revenue to achieve company objectives for all responsible revenue centres
• Evaluating sales and market mix potential for the cluster overall and properties
• Developing and managing sales operating budgets (OPEX)
• Ensuring effective control of sales results, taking corrective action where necessary
• Monitoring competitor set and their activity
• Maintaining and establishing relationships with key industry personnel
• Growing existing business and establish and pursue new sales leads
• Representing Minor Hotels brands at various tradeshows and other association meetings
• Managing sales team (incl. events team) to effectively meet all KPIs (incl. use of CRM – Dynamics)
• Develop and direct staff through various methods of feedback, coaching and training
• Report major issues to the General Managers/Area Manager for support and resolution

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

This position is responsible for developing sales initiatives and strategies to achieve sales goals and enhance productivity and profits within the Conference & Events (C&E) sectors.  They will lead the team to explore new business opportunities whilst maintaining good relationships with established clients.

The Regional Sales Manager (RSM), APJ is a pivotal member of our field sales operations within the Cognizant Workday Practice.  You will drive our growth by focusing on generating new revenue and developing strategic plans to identify, prioritise and close key opportunities within the Australian market, with a particular emphasis on Mid-Enterprise Clients.

Working alongside a talented team of professionals, you will play a crucial role in guiding Australian businesses through their journey towards HCM and Financial transformation.  The RSM will build strong partnerships with our clients, lead our understanding of their objectives and co-ordinate our positioning of proposed consulting and delivery services. 

The RSM will lead the negotiation of contracts and effectively collaborate with internal teams to drive revenue growth and ensure client satisfaction.

Key Responsibilities

• Manage deal cycles across all clients.

• Actively update pipeline to ensure management is aware of deal flow.

• Maintain a 3X pipeline of deals to quota.

• Work with company counterparts to source and execute deals.

• Engage with clients and prospects to provide services.

Duties and Tasks

• Develop and plan a sales strategy, effectively positioning the Company’s services.

• Cultivate relationships with Workday personnel and develop in-person relationships with all in-region field offices.

• Develop and maintain relationships with Workday Account Executives and Business Development Managers.

• Run complex sales cycles managing prospects and internal team members.

• Organise and drive responses to RFPs and RFIs.

• Set strategy for deal success.

• Manage multiple, concurrent deal cycles maintaining accurate and timely client, pipeline, and forecast data.

• Manage a quarterly sales quota and maintain a 3X pipeline of quota.

• Provide support for marketing activities and events.

• Work with the internal Delivery team to develop estimates for work and position us ahead of Cognizant competitors.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

What we're looking for

You are an enthusiastic and motivated individual ready for the next step into your HR career. You are a multi-tasker and can work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update the team on your various projects.

What you will be doing?

As a Talent and Culture Coordinator, you will undertake a dynamic role that encompasses the coordination of Talent and Culture duties. You will process day-to-day administration of the department in an accurate and timely manner.

You will assist in the management of all recruitment, personnel, training and development activities ensuring they meet the operational needs of the hotel whilst falling within the guidelines of AccorHotels’ Talent & Culture policies and initiatives. 

This role reports directly to the Director of Talent & Culture. You will be ensuring that all employees have a consistent and exceptional Talent experience.

Pfizer’s purpose `Breakthroughs that change patients’ lives’ fuels everything we do.  We innovate every day to help make the world a healthier place. From scientific discovery to breakthrough products to our essential partnerships around the world, we’re committed to quality healthcare for everyone. Because every individual matters. 

Why Patients Need You

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

What You Will Achieve

You will oversee and manage operational aspects of ongoing improvement projects, acting as a liaison between the project teams and the line management.  You will support our programs by managing the review of the status of the project, budget, schedules and preparing status reports. You will assess project issues and develop resolutions to meet productivity, quality and client satisfactions goals.

As a Project Coordinator, your knowledge and skills will contribute towards the goals and objectives of the team.  Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

How You Will Achieve It

• Taking accountability for effective project management, oversight and delivery of multiple projects that support the product transfer.
• Liaise and collaborate with key stakeholders (Engineering, Capital Projects, Operations, Quality, Supply, Regulatory, EHS, Product Transfer) to ensure the programs dependencies are fully defined.
• Develop project plans to implement key initiatives and contribute to the completion of projects.
• Take ownership, show commitment to getting things done and willingness to see problem resolution through to completion.
• Lead complex, cross-functional projects which includes defining and implementing the vision for the project and goals with input from the project sponsor and project team members.
• Be open to other points of view, cordial and willing to accept feedback.
• Manage meetings and communications for teams to drive efficient decision making.
• Manage own time to meet agreed targets, develops plans for activities on own projects.

Qualifications

Must-Have

• Bachelor's Degree in science or engineering
• 5+ years of experience
• Knowledge and application of Good Manufacturing Practice and experience in dealing with Regulatory Authorities and Auditors.
• Experience working in the research and development of pharmaceutical industry
• Good project management skills, highly motivated, strong consultative, analytical, technical, problem solving, and interpersonal skills
• Excellent verbal and written communication skills
• Proficiency in MS Project, Excel, PowerPoint

Nice-to-Have

• Master's degree
• Work experience in Operations or Project management experience
• Working knowledge of System Application & Products

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

  
Work Location Assignment: PGS Melbourne site

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

About the opportunity

Join our Childcare & Education vertical as Customer Support Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Customer Success Team Lead, you will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues