Montu is seeking a dynamic and results-driven Business Development/Key Account Manager. The approach will be ensuring that partners are well-informed about Montu's latest products and offerings, aligning these with the distinct needs of their patients and clinics with the best solutions available from Montu (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments).

Primary responsibilities include:

Relationship Management

• GP Networking: Establish and maintain strong professional relationships with a broad network of GPs to understand their needs and concerns regarding patient care and treatment options.
• Customer Support: Address inquiries promptly and maintain a high standard of service.
• Internal Collaboration: Work with internal teams to manage communications and resolve issues efficiently.

Clinical Support

• Clinical Inquiries: Respond to complex clinical questions and inquiries from GPs, providing evidence-based information and support.
• Medical Guidance: Provide guidance on the appropriate use of medications, addressing off-label usage questions and ensuring adherence to regulatory guidelines.

Product Knowledge and Communication

• Field Insights: Share field insights with the internal teams, including medical affairs, marketing, and R&D, to inform product development, marketing strategies, and educational materials.
• Community Engagement: Participate in the development of strategies and plans for products and therapies within the healthcare professional community.

Commercial and Sales Performance

• Market Insights: Provide strategic insights and recommendations to the company based on interactions with GPs and knowledge of the GP market.
• Cross-functional Collaboration: Work closely with other departments, such as marketing, sales, and regulatory affairs, to align medical strategies with business objectives.
• Ongoing Support: Collaborate with customer support teams to maintain customer satisfaction and long-term relationships.
• Forecasting and Reporting: Generate and present detailed forecasts, and plan and present reports on account progress, goals, and initiatives.
• Achieve Targets: Meet targets for the number of meetings per week, satisfaction, and sales to support commercial growth.

Location of Job: Sydney, NSW

Work Location Requirements: Hybrid, two days on-site in Sydney (Mondays and Thursdays) rest of the week working from home.

The role

We are seeking a passionate Junior Community Manager to oversee the B2C aspect of our Snooper App. Your role will involve expanding and managing our digital community of Snoopers globally to meet client objectives and collect real-time point-of-sale data. Key responsibilities include:

• Recruitment: Build and grow our Snoopers community in various markets (e.g., Australia, New Zealand, Japan, Thailand, Korea). Implement and optimize paid advertising strategies and explore creative recruitment methods.
• Activation: Ensure maximum completion of client missions by leveraging notifications, direct mailing, and newsletters. Develop and execute a completion strategy daily.
• Engagement: Maintain community interest through contests, creative content, and active social media presence. Utilize platforms like Facebook, YouTube, and newsletters to boost engagement and reduce churn.
• Support: Provide exceptional user support by managing the customer service desk and implementing tools to minimize support requests.
• Analytics: Use data to track and improve community KPIs, enhance user activity, and refine recruitment efforts. Collaborate with the Product & Tech team to suggest features that positively impact community performance.

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

Reporting directly to the Director of Sales, you will be responsible for identifying, creating, and pursuing opportunities for growth within the company, while driving revenue and increasing profitability. You will establish and nurture relationships with clients, partners, and other stakeholders, and have a passion for Hotel operations!

What you'll be doing:

• Develop new sales opportunities whilst effectively servicing the needs of existing clients.
• Management of accounts/clients across all markets to ensure business is retained and developed where possible.
• Manage strong relationships with guests, industry partners and other stakeholders. 
• Develop, sustain, maximise yield and grow business from all target market segments to meet the budgeted revenue.
• Develop and implement quarterly sales strategies for all relevant market segments including corporate, conferencing and events, inbound and leisure.