As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

As our Business Development Manager, you will seek out new business opportunities within the Corporate sector, driving revenue with your exceptional expertise.

You will develop and nurture strong, sophisticated relationships with corporate clients, generating high-value leads and securing top-tier business for Pullman & Mercure. Your strategic vision and refined approach will highlight the characteristics of our overall hotel rooms, products and services, driving success through unmatched dedication.

Your responsibilities will include:

• Driving business development and managing accounts within the corporate sector.
• Actively promote the area as a destination to boost business room nights.
• Taking a proactive and innovative approach to acquiring new corporate business.
• Promoting and selling the hotel's products and services, including Food and Beverage.
• Collaborating with the Sales & Marketing department to establish clear, effective systems for managing new business and its implementation.
• Maximizing long-term returns for the hotel from both new and existing accounts.
• Working with operational departments to implement systems that ensure outstanding customer service and encourage repeat business from managed accounts.
• Partnering with the Marketing team to achieve the hotel's overall strategic goals.

As an experienced Business Development Manager, you will join our renowned team and elevate our brands to new heights. In this role, you will pursue new business opportunities specifically focusing on MICE, driving revenue with exceptional expertise.

You will build and maintain strong, sophisticated relationships with MICE clients, generating high-value leads and securing elite business to Conference & Events. Your strategic vision and refined approach will exemplify the sophistication that defines our esteemed Conference & Events spaces, creating success through incomparable dedication.

Your duties will include:

• Business development and account management within the MICE sector.
• Forward and innovative approach to seeking new MICE business.
• Proactively selling Pullman & Mercure Conference & Events products and services.
• Work with the Sales & Marketing department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business.
• Ensure the best possible return for the hotel long term from these new and existing accounts.
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts.
• Work with the Marketing team to ensure the overall strategies of the hotel are achieved.

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.