• 12 month Fixed Term Contract
• Flexibility and Hybrid working as standard
• Purpose led culture

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As the BCM stream lead for the CPS230 program of work your primary accountability is to document the business continuity plans for Rest’s critical business processes consistent with the Rest BCP policy and framework. The BCP are to be documented in close consultation with the business and in alignment with information security and disaster recovery protocols. You will also be accountable for designing and implementing the future operating model for BCM across the business consistent with the requirements of CPS230 and the associated operational risk management framework.

Key accountabilities/responsibilities include

• Work as a key member of the CPS230 program helix leadership team to understand all aspects of the new CPS230 regime. This includes:
  • Design critical business process BCP template and document BCPs for all critical business processes
  • Define the criteria for the determination of maximum allowable outage for each critical business process and facilitate discussion with the Board to agree settings.
  • Design and develop future operating model for critical process BCM, including testing regime, third party engagement and detailed design of scenarios. This should also include the integration of lower level business unit BCPs.
  • Create implementation plan for new CPS230 aligned operating model
• Whole-of-Business Integration: Champion the incorporation of business continuity principles across all business units, fostering a culture of resilience and preparedness. Collaborate with department heads to identify critical processes, dependencies, and key personnel, ensuring comprehensive coverage within the business continuity framework.
  • Establish key performance indicators (KPIs) to measure the effectiveness of business continuity and resilience initiatives.
  • Conduct regular assessments to evaluate the program's performance against set targets.
• Collaborate with process owners to integrate resilience measures into day-to-day operations.
  • Oversee and support the implementation of business continuity plans, ensuring they are effectively integrated into day-to-day operations.
• Training and Awareness: Design and deliver training programs to educate employees, outsourced partners, and stakeholders on business continuity and crisis management protocols. Foster a proactive and responsive culture that places a high value on resilience.
• Coaching and Capacity Building: Coach and mentor managers at various levels to enhance their understanding of business continuity principles. Build organizational capacity by fostering a culture of resilience through targeted coaching sessions and workshops.
• Continuous Improvement: Establish performance metrics and KPIs to measure the efficacy of business continuity initiatives. Lead continuous improvement efforts based on lessons learned, industry best practices, and feedback from testing exercises.
• Plan and coordinate large-scale business continuity exercises, involving key stakeholders from different business units. Lead meetings to disseminate critical information, discuss strategic planning, and gather feedback on business continuity initiatives. Evaluate the outcomes of exercises, identify areas for improvement, and update plans accordingly.

• The ideal candidate for the role of Business Continuity Manager Lead in a Superannuation environment should possess a relevant tertiary qualification and be able to demonstrate knowledge and experience in the following areas:
• Business Continuity and Crisis Management
• Business resilience and scenario testing
• Emergency Management
• Operational risk management
• Disaster recovery
• Business process management

About the role:

Ignition is seeking a motivated and organized Regional Field Marketing Manager to temporarily join our marketing team for an 10-month maternity leave cover. In this role, you will support our growth objectives in the APAC region by executing field marketing activities that drive market awareness and demand creation. You will work closely with the global marketing and sales teams to maintain momentum in regional campaigns and initiatives.

What your day to day will look like:

• Project manage, brief to the design team and execute the regional webinar program including, webinar briefings, speakers briefing sessions & coordination, promotions & follow up communications via third party emails, social media and email database promotions.
• Project manage the creation, distribution and amplification of relevant content to support our scheduled webinars, email campaigns & events.
• Independently coordinate booked industry events events, managing logistics, registrations, budgets, vendor relations, itineraries, and marketing materials.
• Contribute to the creation of webinars topics in alignment with our overall field marketing activity 
• Proofread and edit marketing materials to ensure consistency in brand messaging and tone.
• Evaluate and report weekly on webinar, email and events performance using key metrics.
• Manage relationships with external vendors to ensure timely and high-quality execution of marketing programs.
• Handle additional marketing coordination and execution tasks as needed.

This is your opportunity to join our team of forward-thinking, change-making individuals. Operating at the intersection of health and tech, you'll help us shape the future of healthcare. 

Our Mission

Healthengine’s mission is to improve access to healthcare by helping Australians find and connect with all primary care providers. We strive to achieve this through Australia’s leading healthcare marketplace, bringing together over 4 million active Australians, and more than 10 thousand practitioners that are powered by our technology - and growing.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

The Healthengine patient experience continues to be a  priority for the Healthengine brand and business. With millions of active users and  bookings across a range of primary healthcare offerings we are looking for someone to lead the charge in improving and maximising the patient experience beyond the booking.

The purpose of the role is to support the overall marketing strategy through excellence in lifecycle marketing. Ensuring we focus on retaining and maximising our owned audiences is a critical lever for Healthengine as we continue our growth journey. This role will uplift  patient comms and lifecycle ensuring we are maximising the tools, audiences and opportunities we have in this space 

Responsibilities:

• Lead Healthengine’s patient lifecycle / CRM strategy and execution, delivering strategically-aligned results
• Identify, plan and manage customer journeys across a range of Healthengine use cases and across a variety of channels such as Email, SMS, In-App Messages and push.
• Continually seek to innovate and optimise our customer lifecycle and cross sell efforts using data, insights and product releases to support delivery
• Create go to market plans from a customer communications perspective for new product releases and campaigns
• Measure and report on key results and identify opportunities to improve our customer experience and impact
• Use of third-party tools like Adobe Analytics and Braze to review insights, create user segmentation and execute campaigns across channels
• Optimise onboarding comms across App and Web Acquisition to improve the customer experience 
• Create and implement a QA processes to ensure accuracy of customer communications
• Work closely with Legal, Product and Marketing teams to ensure perfect consent management, privacy change implementations and regulatory compliance in the CRM space. 

About You

You're the kind of person who takes accountability in a fast-paced, autonomous and flexible environment. Fast may be your default (like us!) but you never, ever compromise on what’s important, willing to take a steady, more informed approach when it comes to maintaining the trust of our team and customers. You handle change like a pro, and continuous improvement is a way of life. You are not afraid to speak up and share your thoughts respectfully, with the intention of making positive change. You take initiative and drive your own learning journey without waiting for someone to point you in the right direction. And ultimately, you care: about people, health and innovation. 

Experience you’ll bring:

• +6 years experience in a lifecycle / CRM role with hands-on execution 
• Strong technical marketing skills across CRM / Lifecycle  & marketing automation in tools like Braze, Hubspot or Adobe tools
• Deep understanding of analytics and reporting to ensure effective measurement and attribution of success and learning
• Worked with marketing/ product teams/designers/engineers and understand how to leverage both product and marketing to drive outcomes
• Understand and apply the principles of UI/UX and customer journey mapping
• Ability to create and deliver end to end lifecycle strategies in a fast moving growth business

Additional Information

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn a lot and grow even more. Healthengine is the ideal workplace to bring ideas, make change and leave a lasting impact on your team and the industry. 

In addition to an array of growth opportunities, we also offer:

• A hybrid workplace that offers flexibility to balance work and life
• A vibrant social calendar of events, quarterly team-building activities and more
• Unlimited coffee and snacks, and a subsidised vending machine in our Perth office 
• Awesome discounts and salary packaging options through our benefit partner, Maxxia
• Access to learning resources to develop your personal and professional skills 
• Workplace wellness program, including extra leave and access to EAP and other wellbeing resources
• Extra leave so you can recharge and focus on your wellbeing 
• Support for you when it comes time to grow your family with paid parental leave

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023 and are a certified Great Place to Work in Australia 2024.

Diversity and inclusion

At Healthengine, we believe in the power of a diverse work environment to fulfil our mission and better serve our providers and patients. We’ve created a culture that genuinely values diverse perspectives and backgrounds, knowing that our differences can inspire new ideas. We are fully committed to building and maintaining our inclusive environment where all voices are respected and heard. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.