Our client is a non-profit organization based in the US, with operations in the US, UK, and a satellite office in Melbourne supporting Australia, New Zealand, and the broader APAC region. They are seeking a Technical Customer Consultant Team Leader with strong customer service orientation and team management skills to oversee a team of 6 customer support staff. The ideal candidate will ensure efficient and accurate technical support to users and businesses.

Role Overview:

As the Technical Customer Consultant Team Leader, you will:

• Manage a team of 6 customer support staff, addressing the joys and challenges of staff management.
• Report to a manager based in the Netherlands.
• Collaborate with local Team Leaders for ANZ (4 in total) to share information, support new project implementations, and resolve local technical issues.
• Support the suite products.
• Ensure the team systematically stays updated with product updates, fixes, and other relevant information.
• Act as the escalation point for more complex client issues.
• Liaise with overseas offices and similar teams to align on information and operating expectations for the ANZ region.
• Oversee a 5-day support operation, Monday to Friday, from approximately 7 am to 10 pm.

What’s in it for you:

• Be a part of supporting advancements at the leading edge of science or helping children build a strong learning foundation; shared knowledge is the common thread.
• Enjoy a hybrid work environment with 3 days in the office in Melbourne’s CBD.
• Receive an attractive salary of $90-95k + Super.
• Join a very stable, close-knit team with an average tenure of over 10 years.

• Strong client-facing and communication skills.
• Strong customer service orientation.
• Advanced troubleshooting and multitasking skills.
• Any knowledge of a CMS, LMS, or KMS would be helpful but not necessary.
• Proven experience in managing a experienced team.
• Flexibility to work in a hybrid environment and adjust to different work schedules as needed.
• Strong multitasking abilities to manage multiple priorities and tasks simultaneously.
• Excellent organizational skills to keep track of team performance, product updates, and client issues.
• Time management skills to ensure efficient operation of the support team.

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

To see what other roles we have available please visit www.growtalent.com.au

What you’ll do

We are looking for a technically strong leader with an iOS background who will partner with your Product Owners across the tribe to deliver the technical vision for their products within the Autogate app, and will have no problem coaching, mentoring and developing your people in the right direction. 

You will drive innovation on products and services that will improve our customer experience as well as scale our systems as our customer-base continues to grow.

• Lead the iOS team in identifying, comparing, selecting, and implementing technology solutions and partnerships to meet current and future needs
• Help Design and lead the implementation of our strategy for technology while ensuring the implementation and enforcement of technology standards across the organization
• Advocate and communicate technology capabilities internally and externally, including leadership, customers, partners, and vendors
• Enhance and deliver existing features to our application. 
• Direct report line management responsibilities of two talented engineers, while managing the delivery of our outsourced providers.

About V2:

V2 is a transformation consultancy that helps customers solve their most pressing technology problems in a manner that sets them up for future success. We have expertise across data, software and cloud and are able to provide integrated end to end solutions. With a zero dependency approach, our aim is to empower our customers so that they have the right skills and processes to succeed.

About the role:

One of V2's customers is seeking a highly skilled Network Lead to join their team. The customer is looking to modernise their infrastructure and platform with a Cloud and DevOps approach. This is an exceptional chance for someone experienced in network engineering to learn and grow their platform engineering skills. You will be collaborating with a talented and diverse group of professionals in a fast-paced, dynamic environment, with the support and expertise of V2 by your side.

Responsibilities

• Shift from reactive break-fix to proactive monitoring to improve issue detection and resolution times.
• Streamline and automate device onboarding, application/user onboarding, and support processes.
• Oversee network configuration management with a strong focus on recently implemented SD-WAN.
• Mature cloud networking practices and establish a robust platform engineering approach for network products, emphasising cloud and self-service solutions.
• Demonstrate a strong commitment to helping other teams by choosing the right solutions, not just the latest technologies.
• Provide guidance and mentorship to team members, enhancing their technical skills and fostering a collaborative working environment
• Communicating progress and working with various stakeholders, 3rd party organisations and business units to drive the required outcomes

Requirements

• Extensive experience in Network Engineering, including network security (CISCO & Firewalls)
• Desire to work with AWS and Azure.
• Automation and Scripting Experience essential, infrastructure as code preferred.
• Proven experience in managing network configurations and familiarity with SD-WAN technologies.
• A strong desire to assist other teams and provide the best solutions to meet their needs.

Apply Today and Join Us on This Transformation Journey!