Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

** To be eligible for this position you will need to hold Australian Citizenship and be eligible to obtain Baseline clearance / NV1 **

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

• Management and best practices
• Security
• Troubleshooting
• Architecture
• Backup and disaster recovery
• Compliance to auditing requirements such as ISO standards, Essential 8

Additionally, extensive knowledge of and experience with managing the below is desired:

• Domain Name Services (DNS)
• Active Directory Federation Services (ADFS)
• Network Policy Server (NPS)
• Public Key Infrastructure (PKI) and certificate management
• Utilising PowerShell for automation
  
  

Responsibilities

• Provide specialised skills and services to maximise platform use and efficiency
• Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
• Contribute to future planning, standards and guidelines
• Investigate available hardware and/or software and provide recommendations
• Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

This is an exciting role within the product team, focused on serving clients to whom we deliver business focused insights. You will be instrumental in the production and delivery of insights to these clients, liaising with clients on their needs, overseeing question drafting and analysis and delivering client presentations.  You will work closely with more junior members of the team helping them to improve their analytical capability and the actionability of their work. 

Key Responsibilities 

• Advancing the depth and actionability of insights provided to clients, ensuring on time delivery that exceeds expectations 
• Maintaining deep understanding of the client’s strategic priorities and how these can be addressed via our research
• Overseeing and providing feedback on output produced by more junior members of the team inclusive of drafted survey questions, analysis and client presentations
• Identifying and implementing innovative research approaches and methodologies
• Conducting training on Q, analysis techniques
• Ensure the smooth running of business focused programs in Australia and New Zealand ensuring fieldwork is completed without delay and final data received is of expected quality
• Being a key point of contact for clients where they have questions on what we have delivered or could deliver 
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Virtual/in-person delivery of selected client presentations 
• Supporting Client Success in attending client calls to take client briefs / writing analysis plans
• Producing marketing / sales collateral

• Minimum of 3-5 years experience in a research agency environment or research role
• Experience working with banks / financial services providers
• Experience in delivering presentations to clients or a desire to do so 
• Experience of using data/research software such as SPSS and Q
• Experience of using data and research to deliver customer insights
• Experience managing primary research from the design stage through delivery
• Experience working with external panel suppliers
• An ability to focus on client service above all else
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus
• The ability to work and communicate effectively 
• Excellent organisational skills
• The ability to challenge the status quo and think outside the box.

• Salary: Competitive
• Great opportunity to work with a global team
• 25 days annual leave + public holidays + birthday leave
• Flexible working arrangements
• Regular employee awards
• Monthly social events
• Defined training pathways for career progression
• A non-hierarchical open team environment with ready access to senior staff