Key Responsibilities:

Reconciliation Action Plan (RAP) Development and Implementation:

• Collaborate with the Indigenous Affairs Director and team to create, implement, and monitor the RAP in alignment with Sodexo’s values and strategic goals.
• Build partnerships with Indigenous Australians, Native Title Custodians, and Traditional Owner groups to achieve mutually beneficial outcomes.
• Establish measurable objectives and track progress to ensure accountability across the organization.
• Support internal stakeholders in achieving RAP targets and hold them accountable for delivery.
• Prepare and distribute reports related to the RAP for internal and external stakeholders.

Leadership and Team Management:

• Lead, mentor, and support Indigenous Mentor and Community Liaison Officers to foster respect, inclusivity, and community engagement.
• Provide professional development opportunities for team members, ensuring their growth and effectiveness.
• Embed culturally safe practices as part of business as usual.

Community Engagement:

• Build strong relationships with Traditional Owners and Indigenous communities, ensuring their perspectives are integral to our practices.
• Serve as a point of contact for Indigenous stakeholders and facilitate community consultations for feedback.
• Identify opportunities to enhance the capacity of Indigenous individuals, businesses, and community organizations.
• Stay informed on emerging trends and issues to position Sodexo as a leader in Indigenous Affairs.

Operational Support:

• Provide guidance to frontline managers and coordinate services related to Indigenous Affairs.
• Travel to sites as directed by the Indigenous Affairs Director.
• Collaborate with operations teams to identify service delivery improvements.

Business Development Support:

• Work with the Business Development team to incorporate Traditional Owner engagement strategies in bids.
• Ensure compliance with cultural protocols while showcasing our commitment to reconciliation and inclusion in tenders.

Reporting and Tracking:

• Monitor and report on the effectiveness of the RAP and Indigenous engagement initiatives, providing updates to leadership.
• Use data and feedback to drive improvements in employment and retention activities.

An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Perth, with a focus on our key theatre, concert and sporting clients! 

About Ticketek 

Ticketek is a global leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.

We bring thousands of live events to fans, sell 30 million tickets at some of the world’s most iconic venues, welcome two million fans to our own venues, and connect hundreds of entertainment and brand partners to new audiences each year. We operate in 40 countries on six continents.

The Role

The Client Services Manager will join our Ticketek team based in Perth. The role will work closely with clients from WA’s most prestigious venues, ticketing world-class sporting and entertainment events.

As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.

As Client Services Manager, your role will include:

• Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures
• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff
• Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times

To be successful in this role, you will:

• Have a passion for live events
• Demonstrate a client focused attitude, being a true ambassador for our brand
• Be a team player willing to strive to deliver exceptional results
• Possess attention to detail
• Be able to troubleshoot and problem solve
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally

 Essential experience & skills:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients
• Ability to resolve client/customer problems in a helpful manner
• Understanding or ability to learn ticketing systems and processes

Desirable, but not essential, experience & skills

• Client/customer relationship skills
• Experience in Event or ticketing roles
• Tertiary qualified

Other key considerations for this position

Due to the nature of this role, work is required outside of business hours and on the weekend.

So, what does TEG offer?

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What can you expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*