Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

About the Opportunity

We are looking for motivated, positive and hardworking individuals to fill a variety of Business Development roles we currently have on offer.  You will work in the Independent Grocery space and be responsible for driving Client market share and category performance through ownership of in store promotional programs and increasing store sales results through opportunity-based selling.

As a Business Development Manager, you will be required to:

• Merchandise our clients’ product range within Independent grocery chains within your assigned area.
• Create point of sale displays, ensuring the product is well-stocked and maintained.
• Complete seasonal planograms when required
• Sell in new products and upsell all promotions
• Check stock levels for stores, liaising with store managers
• Report accurate data upon the completion of each visit

This opportunity will cover South Brisbane, Gold Coast, Warwick, Ipswich and surrounds. This Full time role is 38 hours per week across 5 days Monday - Friday, with a competitive salary package including superannuation. In addition, you will either be provided with a company car or alternatively a car allowance. 

About You

We’re on the lookout for a consumer focused Business Development Manager with an awesome attitude that can build strong relationships in the IG sector quickly! You will have high energy levels to push and motivate the team around you and accurately report on sales results via various systems.

Our ideal candidate will have:

• Previous retail or merchandising experience
• A valid driver’s licence
• Great communication skills to build relationships with store personnel
• Commitment to work on a regular basis in a casual position
• Ability to report your work via apps on a smart device
• Activities can be physically demanding in nature, especially planograms, so you need to be confident with working autonomously to complete these tasks.

What’s next?

If you are looking for a casual position working with amazing brands, then this is the role for you!

Please note only shortlisted candidates will be contacted.

About the Role

An opportunity has become available for a results-driven and motivated sales professional to join our like-minded sales team. Reporting to the Branch Manager, you will be responsible for achieving and exceeding set budgets by maintaining existing clients and building new business through our materials handling and warehouse solutions.

Responsibilities & Duties

• Effectively manage a defined territory and client base.
• Identify new rentals and sales opportunities with a view to secure their business.
• Professionally execute a minimum number of product demonstrations per month.
• Ensure all customers receive prompt and professional service when responding to enquiries.
• Conduct face to face contact calls with customers on a weekly basis.
• Achieve a monthly minimum order intake and ensure sales and gross profit targets are met.

Skills & Experience

To be successful in this role you will have an enthusiastic can-do attitude, a high-energy approach, fast learning skills and motivation to succeed. You will also need superior organisational skills, be a first-class communicator (both written and oral) and be adept at influencing and negotiation. Enthusiastic sales people with a view to advance their careers and fast track their earning potential that meet the above criteria should apply.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology. 

About Our Client: 

• Our client is a pioneer in the new clinical research and RWE world that puts patients at the heart of the healthcare ecosystem.
• Through a recent acquisition with a company that is equally passionate about the importance of patient empowerment and engagement in healthcare transformation, they are on the path of merging biopharma, medical, and digital technology development with medical care using patient data.
• With its unparalleled technology and data capabilities that deliver the full spectrum of patient-centric services that help providers, payers and suppliers uncover opportunities, accelerate innovation, and improve outcomes for patients.

About the Role:

Client Relationship Manager

• Develop and maintain strong relationships with clients and potential clients
• Generate new business opportunities with support from the Marketing team
• Utilise CRM tools to track and manage client interactions and opportunities
• Set up specific commercial actions, participate in congresses, conferences or customer meetings
• Prepare, present, and follow up on service offers, proposals, and quotes
• Negotiate contracts and work with internal teams to ensure smooth order processing
• Address client concerns and resolve any issues or escalations
• Foster and manage key partnerships, including overseeing global actions for major accounts in order to set up privileged partnerships (through MSA (Master Service Agreement), prices lists, Governance plan).
• Track and report on performance to assess success and areas for improvement

Study Manager:

• Lead project delivery by coordinating effectively with both external (Sponsors, CROs, Investigators) and internal (Data Management, Logistics, Quality Assurance) stakeholders
• Plan and monitor project timelines, deliverables, and budgets while managing associated risks
• Address and resolve customer complaints and scope changes in projects
• Provide regular updates and insights to internal teams and sponsors to ensure alignment and project success. 

More Information: 

• Permanent full-time role
• Start date: ASAP
• Location: Sydney, Australia
• Working arrangement: hybrid of 3 office days and 2 WFH

• Must have full- working rights in Australia!
• Bachelor Degree or equivalent, in International Business or in Chemistry
• At least 2-3 years of experience in customer-fronting sales experience
• Experienced in B2B Sales activity from identifying the potential customers, making sales call plan and appointments, delivering sales calls and sales pitch, finding solutions for the customers, following up customers
• Excellent communication skills
• Good negotiation skills, with a grasp of the legal issues associated with contracts

Hungry for a rewarding career? Join Marley Spoon and help us revolutionise the way people shop, cook and eat, across our three exceptional brands: Marley Spoon, Dinnerly, and Chefgood. Recognised by the AFR as one of the Best Places To Work in Manufacturing & Consumer Goods, we offer flexibility, career growth, and an inclusive work environment. Make a difference and apply for our full-time Brand Manager role today.

As the Brand Manager you'll drive the strategic development and execution of Marley Spoon's brands, ensuring consistent messaging and creative representation. This role reports directly to the Head of Marketing and works is based at our head office in Sydney (Alexandria, NSW 2015).

Your role:

• Develop and implement comprehensive brand strategies, translating insights into actionable plans that align with Marley Spoon’s business goals and target audience needs.
• Oversee brand management, including maintaining brand positioning, managing design and packaging, and ensuring all touchpoints reflect the brand’s identity.
• Create and execute quarterly brand campaigns, developing toolkits for consistent messaging across channels and monitoring campaign effectiveness.
• Collaborate with cross-functional teams, including Culinary and Content, to align brand initiatives and manage marketing budgets for maximum ROI.
• Plan and coordinate marketing activities to meet business objectives, ensuring timely and effective execution.
• Conduct in-depth market research and analysis to understand consumer behaviour, market trends, and competitor strategies, identifying opportunities for growth.
• Manage the customer experience across every touchpoint, championing the customers voice and advocating for their interest to build strong brand loyalty.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum 4+ years of experience in brand management within retail, grocery, consumer goods, or e-commerce industries, ideally in direct-to-consumer businesses.
• Proven ability to analyse market trends and consumer behaviour to drive strategic and tactical marketing decisions.
• Strong understanding of digital marketing strategies and tactics.
• Excellent stakeholder management skills with strong verbal and written communication abilities.
• Ability to work across time zones and participate in weekly evening or morning calls.
• Experience with culinary or food-related brands preferred.

• Enjoy discounted Marley Spoon boxes, conveniently delivered to your doorstep.
• Access an extra 6 days of Annual Leave per year.
• Get formal training and development with 5 paid training days each year.
• Experience autonomy in every role - act in an environment where we get things done without having formal hurdles. 
• Immerse yourself in a workplace characterised by flat hierarchies and great team spirit.
• Thrive in an open, diverse, and inclusive workplace where over 50 nationalities come together.
• Enjoy a test kitchen in the office, where you get to sample our latest recipes.
• Unlock the opportunity to learn and explore across different functions and departments, nurturing your continuous growth and development.
• Get 24/7 support for your health and well-being through Sonder, ensuring you're at your best both in and out of the office.
• Take advantage of our generous Parental Leave scheme, which includes $7.5k childcare pay for eligible employees.

Our mantra is that growth is a shared journey #WhenYouGrowWeGrow. Our aim is to provide a supportive environment where everyone can flourish and achieve their full potential. 

If you're intrigued by what you've read and eager to learn more, take a look inside our company culture: https://www.youtube.com/watch?v=TSI4cTKabls.

Join a team that celebrates diversity, inclusion and flexibility. At Marley Spoon, we welcome all and strongly believe that different perspectives and backgrounds nourish our growth. With well-being as a key ingredient in our recipe for success, our commitment to supporting our team members is rooted in the belief that a healthier, happier workforce benefits us all.

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Melbourne on a 12-month fixed-term contract, with the potential for extension. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Are you SEO Manager wanting a change? Or an experienced Senior SEO Professional looking for a step up?

Want to join Australia’s largest and fastest growing independent agency, where your success and achievements will be recognised and rewarded?

This is your chance to be part of an award winning agency, where everything you do will impact the growth and success of the business, locally and globally.

Due to our exponential growth, we are looking for an experienced SEO Manager to be an integral part of our SEO team.

We’re a growing company and this is a great opportunity for an SEO professional looking for the next step in their career.

We're looking for an SEO Manager to manage and deliver SEO campaigns for Online Marketing Gurus SME clients, whilst overseeing a team of SEO Consultants. You will be supporting the Head of Department to train and develop staff and help improve delivery across a portfolio of clients, whilst also keeping your finger on the pulse with a set of Enterprise clients.

Note: Candidate MUST be based in Sydney as this role requires you to come into the office.

As a SEO Manager, you will be responsible for:

• Manage a team of 5 SEOs, creating their annual goals & proactively managing their Professional Development Plans
• Regular team training on quick tips/tricks to engage & encourage efficient & effective SEO practices.
• Maintain a high level of staff retention.
• Quality checks on the team’s work, including (& not limited to) audits, strategies, project plans, content briefs, link briefs, reports, etc.
• Ensure your own client work sets the standard.
• Work with the team to monitor impact of SEO work, ensuring that key insights are fed back to Research & Development Team or to the Global Head of SEO
• QA checks to ensure the team are managing their time & projects within budget & on time.
• Ensure your own client work sets the standard, & any issues are proactively flagged with the Global Head of SEO
• Maintain a high client retention rate across the team & own portfolio.

• You have approx. 3+ years of SEO experience, at least 3 years in digital marketing
• You have approx. 3+ years experience in a managerial/team lead role
• Management of a team of 3+ people
• Knowledge of the key aspects of SEO or integrated marketing campaigns, as well as inbound of multi channel marketing concepts
• Knowledge and application of SEO, and Web Analytics tools for data analysis (Basic & Advanced Analytics Certified)
• Know how to provide findings and relevant recommendations upon all aspects of the OMG technical audit
• Possess knowledge of how websites work both from a user perspective and from a search agent's perspective
• Ability to prioritise and self-manage tasks
• Competency in soft-skills, including, but not limited to, project management, communication, interpersonal skills, conflict resolution, objection handling
• Has demonstrated ability to manage projects to a budget & on time. When issues have arisen, proactively deal with them.
• Has demonstrated ability to manage/mentor a team
• Understanding of HTML, CSS, JavaScript, etc
• Advanced knowledge of Google Sheets, Docs, Slides, etc

• Work flexibility & hybrid working