What you'll Do

The primary function of this role is to work as part of a team to provide technical expertise in satellite connected networking solutions.  This role also provides networking infrastructure design, satcom system installation, commissioning, training and post-sales support to Viasat clients as part of the International Government Engineering Team.

The Solutions Specialist is a self-sufficient and self-motivated engineering professional with solution design as well as field experience, who is expected to oversee all requirements and dependencies of tasks allocated to them. This includes arranging availability of required materials, transport of equipment and materials to site where applicable, travel logistics and site access considerations, safety considerations of the task and supervision of any allocated contractors or assisting peers.

The Solutions Specialist is expected to be able to identify and adapt an existing solution design to meet customer requirements where this can be achieved using existing G2 products and services.

Solutions Specialist must also be prepared to participate in a 24/7 on-call roster for end client engineering support.  This role provides contracted telephone support to end users of mobile satellite systems and solutions as well as engineering support of the internal networking infrastructure supporting these users on a 24/7 basis.

The day-to-day

• Satellite solution hardware component configuration development, installation, commissioning and maintenance, including dependant Internal systems and customer-facing networks.
• Support and maintenance of VIG Solutions airtime systems (Legacy TC Comms DP and G2 VAR networks and applications).
• Support and maintenance of VIG Solutions internal network infrastructure (APN & SVN routers, firewalls, servers, SaaS systems and restricted / classified networks).
• Conducting diagnosis, either physically or remotely, of issues being experienced by end users with end to end solutions in order to isolate the identified cause of the incident and implement corrective maintenance strategy as agreed with the end user to return the system to service.
• Working with peer team members and line management to assist in incident analysis and underlying problem identification for escalation to solution architects or appropriate external teams.
• Provide assistance with pre-sales support activities, demonstrations and exhibitions as and when required.
• Assembly and testing of custom solutions to meet specific client needs.
• Creation of technical documentation to record as-fitted client system configuration baselines, or supporting commercial bids and proposals.
• Development and delivery of operator and technical training to partners and end user customers as required.
• Conduct, and report on the outcome of, technical skills assessments of VIG partner and end user technical staff where required.
• Conducting root cause analysis of end-to-end satellite solution issues and documenting findings.
• On site and workshop technical inspections, repairs, installations and maintenance of networking equipment, satellite terminals (aero, marine, land) and other associated hardware.
• Participation in the on-call roster.

• Are you a Talent Acquisition superstar who is passionate about leveraging their strategic sourcing & search capabilities to identify and attract the best talent?
• Join a fun and down to earth in-house Talent Acquisition team with the opportunity to be involved in some great initiatives planned for the year ahead!
• Hybrid work arrangements available from our Sydney offices and from home

Your opportunity

We have a great full-time permanent opportunity for a motivated and experienced Talent Acquisition Specialist to join our People & Culture team.  You will be responsible in providing high quality talent acquisition services to the NRMA Group ensuring that new recruits meet the strategic needs of the business, and that hiring managers are supported to successfully identify and on-board talent in a way that is consistent with the NRMA Group employer brand and the Culture Playbook. You will be passionate about driving attraction and engagement strategies as well as providing an exceptional experience for candidates throughout the process.

This role will offer a hybrid work arrangement with the opportunity to work from our Sydney CBD and/or Sydney Olympic Park offices and from home.

Your key responsibilities include:

• Responsible for running end-to-end recruitment lifecycle process including working with hiring managers to gain a detailed position brief including consulting on sourcing strategies, ideal candidate profile, recruitment approach and budget usage
• Adopt a variety of tools and search methods to source passive and active candidates and build talent pipelines
• Run, evaluate and adjust selection processes, based on experience.
• Screen candidates thoroughly and provide short-lists to hiring managers with guidance/coaching around candidate key attributes, career drivers and expectations
• Coordinate interviews and run, evaluate and adjust selection processes, based on experience
• Manage pre-employment screening processes including reference checks, medical and criminal checks
• Provide constructive feedback to successful and unsuccessful candidates
• Negotiate and finalise employment offers for candidates
• Educate / partner and coach hiring managers on best practice throughout the process to ensure that NRMA’s employer brand is enhanced, including regular engagement and communications at key journey points throughout the recruitment lifecycle
• Provide monthly requisition and candidate reporting data for inclusion in group reporting
• Adhere to candidate data management process – CV and personal detail storage, including ensuring that recruitment tools are used effectively and that accurate information is entered into the system and appropriately distributed.
• Where required liaise with vendors to source suitable candidates and/or to achieve talent outcomes.
• Contribute to Talent Strategy initiatives and/or Talent projects as required for the role.
• Provide operational support across the Talent function during peak periods.

Requirements for Success 

• Demonstrated 3+ years’ talent acquisition/HR experience with Corporate and frontline/operational roles in a medium-large organisation
• Tertiary level qualifications in a relevant discipline (e.g. business, human resources, psychology) (desirable but not essential)
• Recruitment and marketing brand experience (desirable but not essential)
• Demonstrated experience in strategic sourcing and search using a variety of tools and methods to attract diverse talent (both passive and active)
• Experience in developing, implementing and maintaining talent pipelines for key roles
• Proven track record in a fast paced, deadline driven environment
• A strong communicator with relationship development experience including the ability to engage and influence key stakeholders through true partnership including hiring manager, candidates, business owners and vendors
• High degree of organisation and time management with the ability to prioritise multiple tasks in a faced paced environment
• A flexible approach based upon changing business needs, market conditions and workload allocation
• High level of accuracy and attention to detail
• Intermediate to advanced computer skills including MS Office and experience with talent software platforms using Smart Recruiters and/or another recruitment system
• An understanding of HR & IR laws and their impact on the recruitment process.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

About the Job:

Lifebyte Systems is seeking a highly motivated and experienced Project Management Specialist to join our team. As a Project Management Specialist, you will play a critical role in overseeing and managing projects from initiation to completion. You will collaborate with cross-functional teams, including software development, engineering, and quality assurance, to ensure successful project delivery.

Key Responsibilities:

• Lead and manage projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Develop detailed project plans, including timelines, resource allocation, and deliverables.
• Collaborate with stakeholders to gather project requirements and ensure alignment with business objectives.
• Identify and manage project risks, providing proactive solutions to mitigate impacts.
• Effectively communicate project progress, risks, and issues to stakeholders and senior management.
• Coordinate and prioritize tasks and resources to meet project deadlines.
• Facilitate meetings and workshops to gather input, drive decision-making, and resolve conflicts.
• Ensure adherence to project management best practices and methodologies.
• Continuously monitor and evaluate project performance, identifying areas for improvement and implementing necessary changes.

• Bachelor's degree in IT, Computer Science, or related field.
• 1-3years of experience in project management, preferably in the software development industry. PMP or PRINCE2 certification is a plus.
• Strong knowledge of project management methodologies and best practices.
• Experience with project management tools and software.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well in a fast-paced, dynamic environment.
• Strong organizational and time management abilities.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Proven ability to collaborate effectively with cross-functional teams.

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• We support you during difficult times. Receive one additional paid day off for each occasion of family bereavement.
• Cherish life's milestones. Enjoy paid time off for your marriage occasion.
• Welcome your newest family member with a special gift!
• Invest in your growth! Access annual training opportunities tailored to your role.

About Us 

Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.  

Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.  

Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, South Africa, Asia Pacific, and the United Arab Emirates. 

What Does This Role Entail? 

The Helpdesk Support Specialist is the first point of contact for end-users seeking technical assistance. This role involves providing support for hardware, software, and network-related issues, ensuring efficient resolution and maintaining a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, technical knowledge, and a customer-centric approach.

Your Responsibilities  

User Support

• Respond to user inquiries via phone, email, or helpdesk ticketing system.
• Provide first-level support by diagnosing and troubleshooting hardware, software, and network issues.
• Assist users with password resets, account unlocks, and basic software installations.
• Guide users through step-by-step solutions for common technical issues.
• Escalate complex issues to higher-level IT staff or specialized support teams as necessary.

Incident Management

• Log and track all incoming support requests in the helpdesk system.
• Prioritize and categorize issues based on severity and impact.
• Ensure timely resolution of incidents according to established SLAs (Service Level Agreements).

Technical Troubleshooting

• Diagnose and resolve hardware issues related to desktops, laptops, printers, and other peripherals.
• Assist with basic network troubleshooting, including connectivity issues and VPN access.
• Support users with software-related issues, including operating systems, productivity tools, and specific applications used by the company.
• Maintain and update technical documentation and user guides.

System Maintenance and Monitoring

• Perform routine checks on systems and applications to ensure they are functioning correctly.
• Assist in deploying software updates, patches, and system upgrades.
• Monitor system alerts and respond to potential issues proactively.
• Assist with setting up and configuring new hardware and software for end-users.

User Education

• Provide end-user training on common IT tools and best practices.
• Develop and distribute knowledge base articles, FAQs, and other self-help resources.
• Promote cybersecurity awareness and best practices among users.

Reporting and Documentation

•  Maintain detailed records of all support requests and resolutions.
• Identify recurring issues and report them to the Helpdesk Manager for further investigation.
• Contribute to the development and improvement of helpdesk processes and procedures.

Key Expectations 

Required:  

• 2-4 years of experience in a helpdesk or IT support role.
• Experience with helpdesk ticketing systems and remote support tools.
• Understanding of computer hardware, operating systems (Windows, macOS), and common software applications Microsoft 365 EcoSystem.

Preferred:  

• Cloud Platforms: Knowledge of AWS Services an advantage.  

• SQL and Data Analysis: Proficiency in SQL, excel, Power BI and other data analysis tools.  

• Industry Experience: 1-2 years previous experience in a similar role within a tech or SaaS company.  
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Customer service orientation with a focus on user satisfaction.
• Basic knowledge of networking concepts (e.g., IP, DNS, DHCP) and common IT infrastructure.

Educational Background:  

• High School Diploma or equivalent; Associate’s Degree in Information Technology or related field is a plus.

Our Promise To You  

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.   

What we value is at the CORE of how we succeed: 

• Collaboration: Working together to achieve our best 

• Outcomes: Drive Success in every engagement  

• Respect: A collective feeling of inclusion and belonging 

• Excellence: Continuously raising the bar 

• Private healthcare cover 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club