What you’ll do

This is your opportunity to join i-motor’s Customer Relationship Management Team for a 6 Month Fixed Term Contract as a Customer Support Consultant.

As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.

• Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk. 
• Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
• Collaborate and connect with established dealership accounts to maintain and retain business relationships.
• Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.

What do IT and coffee have in common? Our PaperCutters need both to survive. Is your happy place helping others keep their tech humming? If so, we need you!

As our IT Systems Specialist within our internal IT team, you'll help ensure the smooth functioning of our day-to-day IT operations. You'll keep our engineers coding, our support team supporting and our finance team crunching numbers.

Reporting to our IT Manager, this is a full-time hybrid role, based in our Melbourne office 4 days per week and 1 day from home.

Some of the things you'll do...

• You'll provide IT support to PaperCutters across our different regions, in person and remotely.

• Support the rollout of new technologies and enhance existing systems, ensuring a focus on both user experience and security.

• Ensure we are adhering to our ISO27001 compliance requirements by following internal processes.

• Manage relationships with external suppliers to ensure end-user hardware purchases are cost-effective and suitable for PaperCutters needs.

A little about you...

• You have detailed knowledge of general IT, such as systems administration and databases.

• You have experience working across multiple operating systems, such as Windows Desktop and Server, macOS and a variety of Linux distributions.

• You love engaging with people and using your technical skills to empower team members to do what they do best.

• You have experience with both on-premise and cloud-based environments.

• Hybrid Working - 2 days per week (alternating between Scoresby Office/Lilydale Office)
• 4-month fixed term contract
• Salary: up to $115,000 base + superannuation
• Join a values-driven Human Rights Organisation

About Us:
Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Communications Specialist contributes to and executes the communications strategy. This role develops and produces compelling written and visual content to achieve communication plan objectives. Collaborating with communications team colleagues and project teams, the role shapes our written and visual communications to our stakeholder and audience needs and motivations.

Responsibilities:

• Provide strategic communications support and advice to project leaders and other staff as required.
• Contribute to strategic direction and lead the delivery of departmental objectives.
• In conjunction with the Marketing team, manage the development of social media strategy.
• Develop end-to-end communications plans and content for various stakeholders.
• Develop and implement innovations across the communications function at Melba.
• Assist team members to coordinate delivery of communication plan outputs across the team and report on impact.
• Write and produce a range of communications for different audiences, including internal newsletters, website content, blogs, video scripts, letters. 
• Develop written and visual content targeted to our stakeholders and specific audiences identified in communications plans.
• Manage and lead the development of Melba stories, including production of videos and other materials.
• Oversee the development of and imbedding of plain English language across Melba.
  

Qualifications and Experience:

• Significant demonstrated experience in a similar communications role.
• Outstanding written and verbal communication skills with experience writing for a range of audiences and across a variety of mediums. Ability to write according to Plain English and Easy English principles.
• Experience and expertise in editing and proofreading.
• Demonstrated success in managing multiple projects and working collaboratively to achieve desired outcomes.
• Knowledge/ capability in design packages is desirable.
• Strong content skills – a great storyteller from interview, through to visuals and screen.
• Experience in the disability and/or community services sector an advantage.

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.