Please note, the start date for this role is 13th of May, 2024 where you will complete four weeks of mandatory training in our Collins Street office.
See yourself in our team Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification process; and assisting callers on existing estate matters. Our customer value proposition is ?Simply and Safely Meeting Our Customer?s Needs-Brilliant When It Matters?. As an Estate, Settlement and Support Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders. About you You will have demonstrated experience working with vulnerable individuals, ... Click here to view more detail / apply for Customer Service Specialist
See yourself in our team Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement and Support Processing Teams. This involves being the concierge between Branch and informant during a new deceased notification process; and assisting callers on existing estate matters. Our customer value proposition is ?Simply and Safely Meeting Our Customer?s Needs-Brilliant When It Matters?. As an Estate, Settlement and Support Specialist you are expected to bring these words to life by providing high levels of empathy and emotional intelligence during interactions whilst adapting communication style to different demographics and stakeholders. About you You will have demonstrated experience working with vulnerable individuals, ... Click here to view more detail / apply for Customer Service Specialist
