What you’ll do
This is your opportunity to join i-motor’s Customer Relationship Management Team for a 6 Month Fixed Term Contract as a Customer Support Consultant.
As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.
- Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk.
- Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
- Collaborate and connect with established dealership accounts to maintain and retain business relationships.
- Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.
