As a member of the Site Leadership team you will report directly to the Site Manager and have full accountability for the operations division of this site across three shifts, including 24/5 and 24/7 operations.  As Production Manager, you will be supported by Safety, Maintenance, HR, and Quality peers, and will have responsibility for daily operational tasks and facilitating activities that lead to greater efficiencies and effectiveness of the site operation. 

The Production Manager is responsible for developing and executing strategies for the operations on site in order to achieve agreed business goals. 

An engaging and natural people leader, you will be responsible for the overall management and performance of end-to-end operations, producing approximately 20,000 tonnes of recycled resin per annum. The focus of the role at this Greenfields site, is to build a culture that has a strong Continuous Improvement and Operational Excellence mindset driving towards achieving KPIs within: 

• WHSE 
• Quality 
• Leadership 
• Delivery on time 
• Cost, budgets and cost reduction projects 
• Employee engagement 

These KPIs are achieved by providing strong leadership, guidance, and resources to Production (i.e. Shift leads, Team Leaders and Team Members).  In partnership with the Site Leadership team, the Production Manager is also responsible for aligning Continuous Improvement initiatives with the businesses strategic objectives and providing strong leadership to enable the implementation and maintenance of strong plant performance. The role liaises closely with all other functions of the business, collaborating to achieve business goals. 

You will work closely with your peers to ensure:

• The highest level of safety is achieved 
• Manufacturing activities are maintained to the highest standards, to achieve the most effective outcome in support of customer requirements and the business objectives 
• All products are made on time and to specification 
• Productivity meets and continues to challenge established standards. 
• A culture of Continuous Improvement  
• Open, direct, and respectful communication is practiced across the site  
• Work closely with Maintenance, Quality and WHSE to ensure the world class standards and practices are achieved.  

Other responsibilities include,

• Managing daily and weekly production schedule to achieving optimum production efficiencies and DIFOT
• Monitor and report on operational KPI’s and initiate corrective actions via continuous improvement activities.
• Build the capability of the Talent within the business to ensure the long-term capability of meeting future needs
• Support the Site Manager to build and maintain strong relationships with key client stakeholders, ensuring contractual compliance in service delivery

Your skills and experience

• Visible belief and demonstrated leadership in driving a Zero Harm culture
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally
• Working knowledge of SAP/MS Office suite
• Demonstratable experience in a similar role within plastics and/or recycling is desirable
• Collaborative and enabling approach, with a proven ability in dealing with a range of stakeholders (Customers, Suppliers, External bodies and auditors)
• Unrelenting focus on quality output that meets customer expectations
• Strong communication skills with a proven ability
• Lean operations experience including utilisation of industry 4.0 technology would be advantageous
• Tertiary qualifications (Business/Science /Engineering or Manufacturing) ideally

As a Claims Portfolio Manager, you will play a key role in supporting the claims team by delivering data-driven insights on the performance and health of the claims portfolio. You will be responsible for:

• Providing regular and ad-hoc feedback to the claims team and senior management on the status and trends of their portfolios.
• Identifying opportunities and risks for portfolio improvement and optimization, and recommending actions to the claims team and senior management
• Collaborating with other portfolio managers, analysts, and stakeholders to ensure alignment and consistency across the claims function
• Coach claims people on claim management strategy and action

• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Responsible for preparation of project management plans, programs, budgets and other key project deliverables
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants
• Managing internal project administration including invoicing, variations, subconsultant management and contract risk
• Building the business through engagement, marketing and tendering activities

Your new role and how you’ll make a difference

The purpose of the role is to deliver ongoing operational excellence for key accounts by way of delivering on project requirements and account priorities through engagement with the client.

The role is responsible operational support for client queries and has an important role to play in cross sell and upsell opportunities, to deliver the financial results expected of the account to contribute to the Australian business.

The value-add things you’ll be doing

• Lead compliance governance in monthly and quarterly engagements in line with existing contracts
• Collaborate with illion account directors to develop client engagement strategy in line with objectives
• Develop and deliver the client engagement plan to deliver the agreed business strategies and objectives.
• Protect existing revenues with contracted business and grow within by identifying upsell and cross sell opportunities, leveraging existing contracts and relationships.
• Maintain a very strong proficiency in the illion product suite and user experience
• Provide client interaction on all streams of client delivery (Portal, invoicing etc)
• Support account directors in the facilitation of large scale client meetings and provide timely updates/meeting summaries to relevant stakeholders/executive leadership team
• Work closely with Program Director to identify and pre-empt risks, constraints and challenges in delivery of projects and escalate any concerns pro-actively
• Manage end-to-end invoicing process including internal due-diligence prior to invoicing the client as well as run to ground all client queries and clarifications