We are looking for a Manager, Solution Specialists to join our dynamic team. This leadership role will oversee a team of Solution Specialists who are product champions and subject matter experts, ensuring that our customers fully realize the value of our platform. The ideal candidate will have a strong background in both managing teams and working in a technical, customer-facing capacity. This role is critical in driving our growth by developing and managing a team that supports sales initiatives, drives customer adoption, and champions product solutions.

This role is based in Sydney, Australia, and we are looking for someone to start immediately. 

What You'll Do:

• Lead and Develop a High-Performing Team: Recruit, train, mentor, and manage a team of Solution Specialists to support our sales organization and customers effectively. Foster a culture of high performance and accountability.
• Drive Sales and Customer Success: Collaborate with the sales team to drive deal closure by providing technical expertise and developing strategic account plans. Work closely with customers to understand their needs and help them achieve business performance gains using our platform.
• Product Expertise and Advocacy: Serve as the primary subject matter expert for our product suite, particularly in specialized areas such as Financial Management. Ensure the team is equipped with deep product knowledge and best practices for demos, objection handling, and ROI discussions.
• Process Improvement and Reporting: Establish and refine processes for tracking team involvement in the sales lifecycle, forecasting, and improving internal communications and reporting.
• Cross-Functional Collaboration: Work closely with Product Management, Product Marketing, and Customer Success teams to ensure customer needs are met and provide feedback on product development. Partner with Sales Leadership to develop strategic plans for account growth.
• Drive Product Adoption: Collaborate with Customer Success Engineers to drive product adoption, reduce churn, and identify cross-sell opportunities within existing accounts.

What We're Looking For:

• Educational Background: BA/BS degree or equivalent experience.
• 5+ years in technical B2B sales, with SaaS experience preferred.
• 3+ years in a management or leadership role, ideally overseeing a technical team.
• Proven experience in managing sales processes and driving team performance.
• Strong technical aptitude with experience using CRM tools (Salesforce preferred), MS Office, and Google Applications.
• Ability to lead and inspire a team towards peak performance.
• Experience with complex sales cycles and understanding of enterprise technology environments.
• Strong consultative selling skills and ability to build trusted relationships with customers.
• Experience in the construction, financial technology, or similar industries is a plus.

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

Meet the Family Law team

LEAP Family Law is a team of experienced family lawyers, legal professionals, skilled developers, innovative LEAP designers, and client focused operational experts. With family law practice in mind, this newly formed team has embarked on a journey to enhance the core LEAP product and introduce new tools designed to address the unique challenges in family law.

What you'll do

As this team focus on building and improving more Family Law specific products and features, the Product Specialist will create global material to ensure that internal and external teams are up to date with these product releases and updates. You will work with developers and content teams to get the up-to-date information that you need, and you'll use your exceptional communication skills to deliver this in a variety of forms including documentation, training videos and webinars. You will see this through to client feedback ensuring client recommendations are communicated appropriately to developers. Your day to day will include:

• Creating and editing online knowledge articles for all LEAP Family Law products
• Producing Release Notes for product releases
• Training new and existing staff on using the software and demonstrate new features
• Producing videos for Marketing purposes and online learning platforms
• Work with internal teams to obtain an in-depth understanding of the products and the documentation requirements
• Translate highly technical language into a voice for business audiences
• Proactively seek new and innovate ways to produce and share content

You are proactive, hardworking and highly motivated to build your career in LegalTech. On top of that you'll need:

• At least 2 years of LEAP product knowledge.
• Advanced writing and communication skills, including editing and proof-reading
• Strong attention to detail and the ability to express complex technical ideas in a simplified way
• The ability to work across multiple product lines with high attention to detail
• To be a confident speaker with outstanding presentation and facilitation skills

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all of the requirements above, we encourage you to still submit your application.

• We build and develop a market leading, “Legal Tech” product, with offices in Australia, New Zealand, United States, Canada, United Kingdom and the Republic of Ireland.

• We are committed to innovation and global expansion of our products and are constantly utilising new technologies to better our client experience.
• Our hybrid work environment offers the best of both worlds, whether you prefer to be in the office or work from home you have the flexibility to work however suits you.
• We encourage our employees to have a voice and to collaborate with each other to work on technical solutions, of course we have company visions and goals, but we want you to help us achieve these!
• We will invest our time and money in you to help develop your career. Open discussions and reviews will help us understand your career aspirations, maybe it’s a new certification you are after or an internal move to a new area, we will support you and your goals
• As a LEAP Family Law employee, you will receive a competitive salary and bonus that is reviewed regularly, paid learning and development opportunities, access to an employee share scheme that has been highly profitable, free platinum gym membership, great parental leave policy, social events and MUCH MORE!