The Real World Evidence (RWE) Specialist is a pivotal role within Montu’s new medical affairs department, responsible for advancing clinical evidence and insights to enhance the experience of patients and healthcare providers. This role will drive Montu's evidence-based approach by leveraging our extensive internal data, supporting data generation strategies through project design, analysis, and publication of real-world evidence (RWE) studies. Working closely with the Data and Analytics team and cross-functional partners, the RWE Specialist will uncover valuable clinical insights regarding treatment efficacy, patient outcomes, and product-specific attributes to inform both internal and external stakeholders.

Key responsibilities: 

• Provide strategic insights to optimize medication use and applicable healthcare technologies.
• Establish Montu as a leader in real-world evidence and analytics within the medicinal cannabis industry.
• Proven ability to collaborate effectively in cross-functional teams and the ability to develop and support relationships internally as well as with key external stakeholders 
• Contribute to the epidemiological and clinical knowledge base for medicinal cannabis treatment in Australia.
• Develop and guide the RWE strategy and tactical plans for targeted patient groups.
• Design and execute RWE studies, including protocol development and rigorous analytical planning.
• Analyse clinical data to support market access, health economics, and RWE objectives.
• Ensure high standards in data validation and testing to prevent misinterpretation of findings.
• Coordinate with external vendors, providing protocol guidance and analysis clarification as needed.
• Prepare and present reports on findings and project updates.
• Ensure accuracy and reproducibility of deliverables through robust documentation and quality controls.
• Collaborate with internal stakeholders to interpret and communicate RWE findings effectively.
• Drive innovation in study design by exploring new data sources and advanced analytical methods.
• Balance multiple RWE projects in collaboration with cross-functional teams.
• Willingness to travel as required for conferences and meetings.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role
As we continue to expand our capabilities, we are seeking a dedicated QA / Automation Test Consultant (Contractor) to join our dynamic team. This role will play a crucial part in ensuring the highest quality of our digital solutions, working collaboratively with cross-functional teams to test, validate, and enhance our digital platforms. If you are passionate about automation testing and thrive in a fast-paced environment that values innovation and creativity, V2 Digital is the place for you. Join us and contribute to shaping the digital next for leading brands. Together, we will drive outcomes that matter.

Responsibilities

• Design and implement automated test scripts using appropriate testing frameworks.
• Collaborate with developers and project managers to understand project requirements and translate them into test cases.
• Conduct functional, regression, and performance testing on various digital platforms.
• Identify, document, and track defects through a comprehensive defect management process.
• Review and analyze system specifications to ensure accurate test coverage and reporting.
• Continuously improve testing processes and methodologies to enhance quality and efficiency.
• Provide regular status updates and communicate testing progress to stakeholders.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in QA and software testing, with a strong emphasis on automation testing.
• Familiarity with various automation tools (e.g., Selenium, JUnit, TestNG, etc.).
• Strong understanding of the software development lifecycle (SDLC) and Agile methodologies.
• Experience with test management tools (e.g., JIRA, HP ALM, etc.).
• Detail-oriented with a passion for quality assurance and delivering exceptional digital experiences.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.

Apply Now:

• If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

We are seeking Customer Service Specialist, to join our Commercial Team. This is a key role focused on delivering an exceptional experience to our Commercial customers who interact with Viva Energy via various communication channels on a variety of topics.

The Customer Service Centre operates from 8am to 8pm Monday to Friday

Responsibilities

Inbound Contact (Voice & Emails):

• The primary role of the Customer Service Specialist – Commercial is to take inbound telephone calls or emails from Viva Energy customers in relation to placing fuels, lubricants and chemicals orders, product and pricing inquiries, product returns, invoice and billing enquiries.
• A high proportion of customer queries can be resolved immediately, however some interactions require follow up and/or investigation. The Customer Service Specialist is responsible for completing the life cycle of the query by engaging with other stakeholders or colleagues to help resolve.
• As the voice of Viva Energy, you will assist customers by proactively solving their issues through active listening and your understanding of the end to end process for our customer base.
• You will be responsible for cross selling and up selling where appropriate, such as moving customers from inbound voice calls to our self-serve platforms.
• Maintain an accurate record of customer information and relevant actions in supporting systems, such as Salesforce (CRM)
• An important aspect of this role is the ongoing review of current process with the aim to improve to ensure our customers have a positive experience. Your access to customer insights through your conversations (verbal and written) is a critical component of this improvement process.
• With access to customer insights, make recommendations for improvement.
• Adhere to all key performance indicators.

We have a fantastic opportunity for a superstar Billing & Enrolment Specialist to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

Who Are We

We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way.

Over 3,500 students and 100 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year!

It's our vision to reshape education, starting with tutoring.

The Role

We’re seeking a detail-oriented and proactive Billing & Enrolment Specialist to join our team, full-time (40 hours per week) at the Melbourne CBD campus. In this role, you will be the go-to person for managing the billing process, ensuring smooth enrolment operations, and supporting our customer service and sales teams with timely invoicing and account updates.

Key Responsibilities

• Invoice Management: Edit and manage invoices to ensure accuracy and timeliness, addressing any necessary adjustments promptly.
• Debt Collection: Communicate with students and parents regarding overdue invoices through phone calls, emails, and texts, maintaining our commitment to friendly and respectful interactions.
• Enrolment Coordination: Track enrolment forms and follow up on incomplete submissions to ensure all student records are up to date.
• CRM Maintenance: Keep student and parent records accurate and current in our CRM, supporting seamless enrolment and billing processes.
• Ticket Management: Address and resolve enrolment and billing-related tickets from the Sales and Customer Service teams efficiently.
• Ad Hoc Enquiries: Respond to billing and enrolment questions as they arise, providing clear and helpful support to students and parents.

Who You Are

You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.

Requirements

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

Why Join Contour?

• Be part of a mission-driven company committed to reshaping education.
• Work in a vibrant campus environment where every day is different.
• Access training and development opportunities in billing, enrolment, and CRM management.
• Grow with a collaborative team and make a direct impact on students’ educational journeys.

If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you!

Skill Requirements

• Above market rate compensation.
• Significant improvement in public speaking, team, and leadership skills (and you get paid for it).
• Personalised mentorship, training and feedback to improve your accounting and communication skills.
• Creative freedom in a fun start-up environment (no corporate walls, talk directly to the founders or students).
• Satisfying and fulfilling work that ultimately helps students thrive and succeed (it feels good when you help students enjoy their time at Contour, and do well at school!).
• Opportunities for career growth and long-term opportunities in a rapidly growing education company.

This is not just any other accounting job; it’s a calling for someone dedicated to building lasting relationships, and ultimately contributing towards supporting students in their education journeys! If you're detail-oriented, people-oriented, and passionate about education, we want to hear from you - apply now, and become a part of our mission to reshape education :)