We’re looking for a SMB Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 2+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZSP) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, proposition development, loyalty, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Managed Services, the latter being the execution arm of VCA.  Our Managed Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Product Manager to join our client’s team for a 12-month fixed term contract. The Product Manager will work within the FX and Travel Product domain to help manage all aspects of the client’s product. The ideal candidate will have a strong understanding of debit card operations and financial services, with the ability to manage and optimize our existing product line.

Product Manager Responsibilities:

• Assisting in managing the entire product line life cycle from strategic planning to tactical activities.
• Analyse market trends and competitive landscape to identify opportunities for product enhancement and growth.
• You have familiarity with various customer contact strategies that will drive the highest engagement.
• Review, coordinate and implement acquisition and pricing changes to drive optimal P&L performance.
• Collaborate with cross-functional teams, including technology, sales, and customer service to ensure seamless product delivery.
• Develop and maintain relationships with key stakeholders, both internal and external.
• Acting as the voice of the business and leading a ‘one-team’ approach to problem solving.
• Assist in the preparation and presentation of product performance reports to senior management.
• Maintain Retail FX standard operating procedures, process maps and collateral.
• Work closely with the product manager to achieve strategic objectives and KPIs.

Key competencies

• Product Management Expertise: Demonstrated experience in managing all aspects of a successful product throughout its lifecycle, including product strategy development, requirement definition, and product launch.
• Analytical & Problem-Solving Competencies: Ability to analyse complex data, identify patterns and provide data-driven decisions to solve challenging business issues.
• Communication & Influencing: Aptitude to effectively convey information and influence others towards achieving business goals.
• Commercial Acumen: Strong understanding of market dynamics and business operations.
• Stakeholder Engagement: Ability to effectively engage with stakeholders, understand their needs and manage their expectations while building strong relationships.
• Customer Outcomes & Risk Management: Proven track record in delivering superior customer outcomes with a strong focus on identifying and managing potential risks.
• Risk & Issue Identification/Management: Excellent skills in identifying potential risks and issues early and implementing mitigation strategies to address them.
• Project Implementation: Proficiency in being the business lead when supporting and implementing projects involving cross-functional teams, ensuring alignment and successful delivery of objectives.

Why Work with Us:

• Opportunity to work in a dynamic and fast-paced environment
• Take advantage of working across two organisations
• Collaborative and supportive team culture
• Professional development opportunities to grow your skills and career

As a Program Manager at Endava, you will lead large-scale digital transformation initiatives for our esteemed clients. In this role, you will collaborate with cross-functional teams to design and implement innovative solutions that enhance operational efficiency and improve service delivery. You will be responsible for managing project timelines, budgets, and stakeholder communications, ensuring alignment with clients' strategic objectives. Your expertise will be essential in navigating complex challenges, driving successful outcomes, and guiding our clients on their journey towards modernisation.

This is a full-time, permanent position with a hybrid working model, requiring regular travel between Sydney and Newcastle to service our clients in Newcastle. 

Responsibilities

Stakeholder Management:

• Cultivate and maintain relationships with senior stakeholders.
• Effectively resolve conflicts and negotiate to ensure project objectives are aligned.

 Program & Project Management:

• Supervise multiple programs, managing interdependencies effectively.
• Identify and mitigate risks across workstreams.

Financial Management:

• Oversee multi-million-dollar project budgets, ensuring strict financial control.
• Deliver accurate financial reporting and forecasts while managing financial risks.
• Experience in managing Time & Materials (T&M) or fixed-price contracts, ensuring successful delivery within scope, budget, and timeline.

Risk & Compliance:

• Develop and implement risk management strategies, ensuring adherence to regulations across different industries.

Change Management:

• Lead change initiatives, fostering alignment across teams and stakeholders.

Governance & Quality Assurance:

• Ensure that project activities meet the standards of highly regulated domains by establishing robust QA processes.