Hi. We’re OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

You are an integral part of the Group FP&A team, responsible for financial support to the Group Executive team and Board.  You enjoy bringing financial data to life through concise and effective visual storytelling, turning complex analytics into simple and impactful messages.  You can explain the data to the business clearly, to enable informed decisions and inspire action.  You enjoy building relationships across teams and are constantly looking to business context and data to support performance insights and highlight opportunities.  You are in the detail of the preparation, review and analysis of consolidated management reporting, and own management of the consolidated budgeting and forecasting process along with Group Executive departmental business partnering.  

This role will suit a highly engaged individual who is a strong communicator and loves looking for the story in the data. You have a high level of technical financial expertise coupled with commercial acumen and an innovative and curious mindset. You pride yourself on your exceptional attention to detail, and ability to critically assess information to provide reliable insights. This role will suit someone with a demonstrated interest in the Fintech industry.

What you do

• Analyse, identify and communicate key performance results and context to stakeholders, providing critical insights to inspire action and enable informed decision making
• External investor reporting and analysis, including half year and full year result presentations, ASX releases, and any other investor updates as necessary
• Manage the month end process from an FP&A perspective for the consolidated group, ensuring that financial results are accurate, and reports are released with valuable, data-led insight to business performance
• Manage the planning and forecasting processes for the consolidated group, including communication and coordination on key deliverables, timelines and process along with management of the planning platform including input and output of key datasets and reports and consolidation of regional and departmental submissions
• Liaison with the Data and Insights team to ensure integrity and maintenance of key datasets
• Partner with departmental Group Executive team members, providing financial support through delivery of regular reporting and analysis to enable operational excellence, including:
  • Manage the month end process for the function including ensuring that financial results are accurate, risks and opportunities are flagged and reports are released with meaningful insights to performance
  • Lead the forecasting and budgeting process for the function
  • Prepare business cases to support investment opportunities along with ongoing ROI analysis of outcomes
• Identify and implement continuous improvements across finance processes including leveraging technology to enhance reporting capabilities, planning, and month end process
• Effective leadership and collaboration across Finance and the broader business to develop relationships and deliver business outcomes

About the Job

Key Accountabilities/Responsibilities

• Delivery – Manage data projects from initiation through to closure, to ensure that projects are appropriately structured to achieve the maximum chance of success (time, budget, scope, quality).  Ensure efficient and timely monitoring and reporting to required stakeholders.
• Financial Management – Manage the preparation of project cost estimates for gating submission/funding approval, and subsequently manage and report project delivery against agreed costs, to; maximise operational efficiency, optimise the cost / benefits of resource mix, forecast and manage the cost impacts of scope change.
   
• Benefit Management –Monitor benefits against what was predicted in the business case and ensure all participants are informed and involved throughout the change programme. Awareness of dependences between the project and its benefits and actively managing these in liaison with the impacted REST business units.
   
• Stakeholder management – Engage, inform and negotiate with regulatory change stakeholders, particularly the sponsor, business owner, impacted Rest business units, vendors and parties responsible for the services after project completion, to identify, manage and monitor compliance with reform obligations.
   
• Project Governance – Adherence to Rest delivery methodology and governance framework to ensure stakeholders have a clear understanding of their role and that the required decision making and escalation processes are in place to help achieve the required outcomes.
   
• Partner and vendor management – Manage vendors to deliver solutions for the project to ensure adherence to schedule, quality outcomes, cost effectiveness, appropriate risk management and seamless integration with other project delivery streams, including:

• Define (in consultation with the legal team where appropriate) the commercial framework/terms;
• Monitor and report progress and performance against agreed deliverables and quality and performance expectations;
• Manage contractual performance and quality, ensuring program requirements are met effectively/efficiently and problems are managed and escalated when required.
   

• Risk and Issue Management – Effectively manage risks and issues by identifying and documenting risks and issues to projects and developing effective mitigation/management strategies according to Rest risk framework by:

• Leading and managing the identification of risks and impacts associated with project delivery.
• Managing and leading the development of risk mitigation plans
• Facilitating informed risk management decisions by reporting and communicating risk assessments and plans to the necessary stakeholders
• Direct the identification, monitoring, reporting and escalation of issues and/or problems associated project delivery, including challenging and influencing stakeholders as required to enable the achievement of project deliverables and benefits.
   

• Lead, mentor and guide project team members to:

• Ensure that resources are optimally utilised.
• Build capability across Rest on methods, techniques, and approaches to project management

• An exciting opportunity has arisen for a Senior Cost Manager / Associate Director - Mechanical & Electrical, to join our team in our Caberra office. Supporting our clients to deliver projects and programs for Defence projects.
• The position will be to lead on the Mechanical & Electrical (M&E) specific deliverables within a larger project or leading direct M&E commissions, such as asset upgrade works.
• The individual must be self-motivated and Client facing (both internal & external) with the ability to manage multiple projects and clients. This will involve establishing early budgets, early estimating, and cost planning, tendering and procurement and post contract duties.
• The role will also include management of other Assistant Cost Managers and Cost Managers within the M&E.
• A good knowledge of M&E systems and supply chain is fundamental with the ability to work collaboratively.

In your role as Engineering Manager, you’ll be leading the web engineering team responsible for one of our most valuable subscription products, The Australian Financial Review. You’ll play a vital role in helping your team grow their skills professionally while delivering the product & technology roadmap for the authoritative brand on business, finance and investment news in Australia.

Deliver business/audience value

• Partner with key stakeholders to translate business goals and requirements into effective engineering solutions & deliverables 
• Drive the continuous improvement of squad processes and ways of work to improve team capacity and capability

Technical Leadership

• Drive adoption of best practice and ensuring engineering decisions align with the project and product engineering strategy
• Work with team members to guide solutions towards business and technology goals
• Act as a enabler, removing roadblocks to progress as needed
• Remove single points of failure by cross-skilling staff

Drive high performance

• Establish and maintain a highly motivated and high performance team culture through one on one feedback, mentoring, coaching and performance management
• Maintain high quality standards for yourself and software engineering practices of your team
• Effectively lead people processes including the hiring of new talent 

The trade marketing team is the B2B marketing function at Nine, including marketers, event managers and designers who together create meaningful sales collateral, campaigns and events that influence and change the perception of Nine’s brands and products in the eyes of advertisers, creative agencies, media buyers and industry press. The division sits within Nine’s Group Marketing function.

Reporting to the Head of Content, the Group Trade Marketing Manager is directly involved in planning, developing and executing trade campaigns and initiatives, overseeing timely go-to-market collateral across Total Television, Publishing and Audio, working with stakeholders to achieve key business outcomes and being the key contact for Internal Communications. With 2x direct reports, this role is responsible for overseeing wider team projects, managing multiple tasks at any given time, as well as supporting, guiding and inspiring the team to grow.

Note - This role is a 13 month maternity leave cover contract. 

Role responsibilities:

• Work closely with Content Partnerships stakeholders to lead medium scale go-to-markets across Total Television, Publishing & Audio brands
• Lead comms planning & execution across Nine’s owned channels: LinkedIn, our corporate website NineforBrands.com.au, fortnightly Nine Insights newsletters & internal Audience Insights reporting
• Support on initiatives such as Nine’s Talking Media podcast production 
• Lead Powered by Nine case study execution 
• Support on post campaign reporting & analysis, including bringing new ideas & initiatives to the table
• Management of 2x direct reports in Trade Marketing Executive roles

Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe