The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We are seeking a detail-oriented and analytical Product Analyst to join our dynamic team. In this role, you will play a critical part in driving the further development and optimization of our PayID and International Payments Service (IPS) products, ensuring that it meets the continuous needs of our users and aligns with our company’s strategic goals.

As a Product Analyst for PayID and IPS, you will be responsible for gathering and analyzing data, interpreting market research, and collaborating closely with cross-functional teams, including engineering, payment operations, fraud management and marketing teams. Your insights will help inform product enhancements and support decision-making processes. You will utilize data visualization tools to communicate findings effectively and will be involved in developing metrics to measure the product's performance. This is an exciting opportunity to work in a rapidly evolving sector, where you can make a tangible impact on the success of PayID and IPS products.

Additionally, you will have the chance to contribute to innovative solutions that enhance user experience and drive user adoption. If you are passionate about product analysis and have a keen interest in payment technologies, we want to hear from you. Join us in shaping the future of digital payments and being a key player in our product development journey.

Primary Accountabilities, Duties and Responsibilities:

• Gather, analyse, and interpret data related to PayID and IPS usage, user behaviour, and market trends.
• Analyse Participant banks’ feedback to better understand business and operational impacts of the products in market.
• Understand the operational and lower-level technical aspects of the products to determine if the application of operational processes is fit for purpose.
• Develop and maintain key metrics and dashboards to track product performance and present insightful reports to stakeholders.
• Determine ways to improve performance through guidance, rule changes and best practices to ensure industry alignment.
• Analyse market research to inform product strategy and initiatives.
• Apply abstract reasoning to complex problems and devise creative solutions.
• Collaborate with cross-functional teams including engineering, payment operations and commercial to align product development with business goals.
• Create and maintain an up-to-date product backlog.
• Assist in prioritising features and enhancements based on user feedback and analytics.

Key Competencies and Skills: 

• Bachelor's degree, preferably in Finance, Data Analysis, or a related field.
• Proven experience as a product analyst or a similar role in the payments or fintech industry.
• Strong analytical skills with experience in data interpretation and visualization tools like Power BI or Tableau.
• Excellent written and verbal communication skills.
• Understanding of payment technologies and digital payment systems.
• Exposure in product management methodologies and tools.
• Ability to prioritize and manage multiple projects and tasks.
• Ability to work collaboratively in a fast-paced team environment.
• Experience with user experience (UX) research methods and tools is a plus.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.

What you’ll do

This role focuses on the core marketplace experience and its six non-auto verticals, and consists of three main focus areas: Buy, Sell and Apps. It is responsible for managing the consumers buying and selling experience on the retail sites and apps, including the current suite of products and services as well as supporting carsales’ ongoing growth ambitions and track record of product innovation and delivery. This growth will be driven by product expansion and new product development which provides both consumer and business benefits.

The role will require you to work as part of a cross-functional team to ideate, create and execute world class consumer products, focusing on supporting consumers to sell their vehicles. With a strong focus on business outcomes, commercial acumen and the ability to utilise data to define your work is essential.  

• Day-to-day responsibility for the performance of the current product set, including uptime and financial performance
• Work as part of cross-functional team to identify and execute on opportunities and new products
• Contribute as part of the Consumer leadership team to define a medium-term strategy, which opportunities to pursue and how to meet business targets
• Appropriately allocate resources to respective opportunities and new products to meet both consumer and business needs
• A strong decision maker able to make decisive judgements and bring others along with you
• Uplift team capabilities via ongoing support and on-the-job training

We’re seeking a talented Product Designers with a strong focus on UX research to join our dynamic team. In this role, you’ll work directly with product teams, internal stakeholders, and customers, helping to shape the design direction of both existing and future product areas. Your expertise in research and design practices will be crucial in driving user-centered improvements that resonate with our users.

Day to day:

• Conducting and facilitating UX research activities, including planning, interviews, and thematic analysis.
• Collaborating in design workshops with customers, stakeholders, and product teams to uncover pain points and design meaningful solutions.
• Synthesizing research findings into actionable insights that inform product strategy and UX direction.
• Advocating for user-centric design within the organization and guiding stakeholders on UX improvements.
• Utilising qualitative and quantitative research methodologies to explore customer needs and drive value-driven design.

About You:

• Driven by a deep curiosity to understand customer needs, challenges, and behaviors.
• A critical thinker with the ability to connect research insights to product strategy.
• A creative communicator who can articulate ideas clearly and engage stakeholders with compelling stories.

Are you passionate about creating seamless, intuitive user experiences? Do you thrive in collaborative environments, driving innovation and excellence in design practices? We are seeking a Senior Product Designer with a strong focus on Interaction Design (IxD) to join our dynamic team. In this role, you will work closely with product teams, internal stakeholders, and customers to shape and lead the product design direction across existing and future product areas.

Day to day:

• Interaction Design Leadership: Lead the design and development of interaction models, UI patterns, and prototypes that ensure consistency across desktop, tablet, and mobile platforms.
• Collaborative Design Workshops: Facilitate and lead collaborative design workshops, co-design sessions, and usability tests with customers and stakeholders to align on product vision and user experience.
• Design Systems & Usability: Drive the continuous improvement of our design systems, ensuring usability and accessibility are at the forefront of every design decision.
• Mentorship: Provide guidance and mentorship to other designers, fostering a culture of innovation and continuous learning within the design team.