ABOUT THE COMPANY 

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Sydney, Singapore, London, Northern Virginia, Canada and South America, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.   

ABOUT THE ROLE 

We are looking for a Product Consultant to join our team. This role involves developing in-depth expertise in the company's solutions, providing consulting and training for clients, demonstrating the company’s solutions, serving as a liaison between clients and internal teams, and representing the company at key conferences and marketing events. 

• Develop in-depth expertise in the company's solutions to deliver on-site or remote consulting and training for clients 

• Demonstrate the company’s solutions and contribute to tender responses e.g., RFPs, RFIs, Questionnaires, etc. 

• Serve as a liaison between clients and other internal technical experts and convey customer requirements to Product teams 

• Collaborate with various Avolution teams from different territories to share best practices and support a cohesive approach 

• Represent the company in APAC as a product expert and at key conferences or other marketing events both online and in-person 

• Provide internal and external product support and assist with requirements elicitation and verification/testing 

• Build ongoing relationships with our client base and partners 

• Perform other duties as required and specified by Avolution from time to time 

ABOUT YOU 

• Strong experience in consulting and training for software solutions 

• Excellent communication skills, both written and verbal 

• Ability to work collaboratively with various teams across different territories 

• Experience in developing client relationships and providing product support 

• Familiarity with the APAC market and experience in representing companies at conferences and marketing events. 

You may have experience of the following: Software Consultant, Technical Support Specialist, Pre-Sales Consultant, Product Trainer, Customer Success Manager 

You will be part of a smart, friendly team and have additional benefits including: 

• Flexible working 

• 20 days annual leave + public holidays 

• 1 day of birthday leave per year 

• Up to 12 weeks of paid parental leave 

• Annual IT spend budget 

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

What you'll do

This is your opportunity  as the Product Associate to assist in the development and management of our products throughout their lifecycle. This role involves working closely with cross-functional teams, including technology, marketing, sales, and ad-operations to ensure the successful launch and continuous improvement of our products.

• Assist in gathering and defining product requirements based on market research, customer feedback, and internal stakeholder input.
• Prepare and maintain comprehensive documentation for product features, functionality, and specification along with regular reports on product performance, market trends, and customer feedback.
• Collaborate with the Product Manager and engineering team to develop and refine product specifications, participating in the development of product roadmaps and timelines.
• Coordinate with cross-functional teams to ensure a smooth product launch, assisting in the development of go-to-market strategies, including pricing, positioning, and messaging. 
• Assist in the development of product updates and enhancements based on performance data with the use of performance metrics to identify areas for improvement & gathering customer feedback and conduct usability testing to inform product enhancements.
• Serve as a point of contact for customer inquiries and support issues related to the product.

We’re looking for a Product Compliance & Risk Manager to join our growing Product Compliance & Risk team in APAC and to help out the Pacific team specifically. This role is hands-on, a unique opportunity to have an impact on Wise’s mission and help save millions more people money.  

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Your mission is to work with our product teams to launch new products and grow our presence in AU/NZ through a deep understanding of the regulatory requirements and Regulators’ expectations around them. 

This is a first line Product Compliance & Risk role, embedded in the APAC Product Squad. 

You, together with the team in Pacific, will be responsible for:  

Creating and improving our amazing products in a compliant way: 

• Deeply understand regulatory needs, translate this into solutions and work together with the Product Teams to build compliant new products and services  in a customer oriented way; 

• Perform regulatory analysis of new products and services, and ensure that related controls are implemented consistently prior to launch; and

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

Regulatory risk and remediation:  

• By understanding both the Wise product deeply enough and the local regulatory expectations - support Product and other teams on how to interpret regulatory requirements, and improve processes and our product to avoid regulatory breaches and/or incidents; and

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in AU/NZ. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

This role will give you the opportunity to: 

• Grow your hands-on Fintech knowledge at full speed; 

• Build best-in-class products: The role is a unique opportunity to build state-of-the-art products that are compliant for our customers and regulators; and

• Work together with all our amazing teams both locally and globally.

We’re looking for a Product Compliance & Risk Manager to play a central role in the expansion of our Assets product in Australia.  With Assets, we’re changing how people think about holding money. Our customers can choose to hold their money as “cash”, or hold it as an investment in money market funds, a type of low risk fund that offers a return in line with the applicable interest rate.  This role is a unique opportunity to have a direct impact on the way people hold money. 

Your Mission

Wise has launched the Assets product, a new type of investment account, in the UK, Europe and Singapore. Assets enables customers to invest their funds with Wise in various asset classes, including money market funds, while maintaining the immediate access and spending capabilities of a checking account. This product allows customers to earn returns aligned with central bank interest rates, while preserving instant access to their invested funds.

You will help grow the Assets product in Australia. In your role, you’ll ensure that Wise is fully compliant with the regulatory requirements to offer investment products to its customers in Australia. You will also be expected to identify key risks related to Assets product and ensure these are mitigated effectively. 

You will contribute to the growth of the Assets product in Australia. In this role, you’ll ensure that Wise complies with all regulatory requirements for offering investment products to customers in Australia. Additionally, you will identify key risks associated with the Assets product and ensure effective mitigation strategies are in place.

This is a first line Product & Risk Compliance role, embedded in the Product team. 

You will be responsible for: 

Launching and improving the Assets product in Australia in a compliant way:

• Work with product teams throughout the product lifecycle, from design and user testing to launch and post-launch monitoring.

• Serve as the primary contact for any regulatory questions or implications regarding the Wise Assets Australia product.

• Conduct and document thorough regulatory analyses of new products and services, ensuring that appropriate controls are in place before launch.

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

• Identify opportunities to enhance our product proposition and competitiveness by thoroughly analysing relevant regulations and challenging existing interpretations and market practices.

Managing and Mitigating Regulatory Risks: 

• Identify regulatory risks and ensure effective mitigation for Wise’s investment product in Australia.

• Conduct pre-launch and ongoing regulatory risk assessments, providing valuable advice to product managers on current and upcoming regulations, gaps, and risks.

• Work with Compliance and Product teams to ensure that remediation plans are agreed upon and executed promptly.

• Collaborate with colleagues in the second-line compliance oversight team to keep product teams informed of new and upcoming regulations.

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in Australia. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

The Account Management organisation is looking for a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team. This manager will lead a team focused on the retention and growth of Square’s mid-market sellers, and will serve as a senior contact for the sellers managed within their team’s portfolio.  

You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market across all verticals. You will directly manage a team of Strategic Account Managers while directing the overall revenue and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.

In addition to lengthy experience as a high-performing individual contributor solutioning within the mid-market or enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.

You Will:

• Lead a distributed team of up to 8 Account Managers

• Consistently achieve positive revenue outcomes while maintaining a high return on investment

• Provide 1:1 coaching and performance management to your team members

• Serve as an escalation point for customer challenges

• Engage with product teams to serve as the customer voice for upmarket sellers, with past success working with executive internal stakeholders 

• Create operational efficiencies through stream-lined repeatable processes

• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more