The Account Management organisation is looking for a customer-facing leader to manage a team of Strategic Account Managers within the AU Account Management team. This manager will lead a team focused on the retention and growth of Square’s mid-market sellers, and will serve as a senior contact for the sellers managed within their team’s portfolio.
You will support and continue to build a data-driven and motivated team whose efforts will continue Square's journey up-market across all verticals. You will directly manage a team of Strategic Account Managers while directing the overall revenue and logo retention of your team’s portfolio. You will provide 1:1 coaching and performance management for Square’s senior Account Managers. You will help develop processes and insights to grow the team today and influence program design for the future. You will identify and help build ongoing training programs, as well as influence the tooling Account Managers need for success. You will also manage impactful cross-functional projects for the greater company.
In addition to lengthy experience as a high-performing individual contributor solutioning within the mid-market or enterprise segment, you will have recent experience coaching and developing talent. You will also have experience leading projects, driving revenue growth, and advocating internally for customers. Stand-out candidates find their energy from coaching talent and generally feel comfortable operating in the unknown.
You Will:
Lead a distributed team of up to 8 Account Managers
Consistently achieve positive revenue outcomes while maintaining a high return on investment
Provide 1:1 coaching and performance management to your team members
Serve as an escalation point for customer challenges
Engage with product teams to serve as the customer voice for upmarket sellers, with past success working with executive internal stakeholders
Create operational efficiencies through stream-lined repeatable processes
Foster cross-functional collaboration through beta programs, co-marketing, product insights and more
