The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

Responsibilities:

• Lead a large strategic client account undergoing a major digital transformation;
• Serve as the trusted advisor selling IT Professional Services to potential clients to showcase our exceptional capability and build long-standing collaborative relationships;
• Identify potential target clients through lead generation strategies, networking, referrals, and online research;
• Execute an end-to-end client sales cycle focused on the sales process from the acquisition of new clients to closing deals and driving revenue growth;
• Develop and maintain a robust pipeline of qualified leads and prospects by researching and contacting prospects in alignment with sales goals;
• Negotiate, manage, and close strategic new business deals;
• Achieve and exceed sales targets and objectives, consistently delivering revenue goals;
• Execute strategies for farming and growing large existing accounts;
• Apply your deep knowledge of the industry, its technological landscape, and the complex challenges it faces to become the Subject Matter Expert (SME) on technology challenges within your vertical;
• Exceed your personal financial goals by growing your book-of-business, driving revenue growth, and achieving uncapped commission in our generous commission model;
• As a thought leader, you will have the opportunity to participate in speaking events, workshops, panels, and conferences to share your expertise and insights;
• Participate in external industry events.

What are we looking for?

We are seeking a full time Business Development Manager to expand our Mining, Energy and Utilities vertical in Australia.

As a Business Development Manager, you will have a proven track record of selling specialized IT Professional Solutions provided by IT Subject Matter Experts to support organizations in managing and leveraging their IT environment to achieve their business objectives.

You will get the chance to:

• Lead a large strategic client account undergoing a major digital transformation
• Serve as the trusted advisor selling IT Professional Services to potential clients to showcase our exceptional capability and build long standing collaborative relationships.
• Identify potential target clients through lead generation strategies, networking, referrals, and online research.
• Execute an end-to-end client sales cycle focused on the sales process from the acquisition of new clients to closing deals and driving revenue growth.
• Develop and maintain a robust pipeline of qualified leads and prospects by researching and contacting prospects in alignment with sales goals.
• Negotiate, manage, and close strategic new business deals.
• Achieve and exceed sales targets and objectives, consistently delivering revenue goals.
• Execute strategies for farming and growing large existing accounts.
• Apply your deep knowledge of the industry, its technological landscape, and the complex challenges it faces to become the Subject Matter Expert (SME) on technology challenges within your vertical.
• Exceed your personal financial goals by growing your book-of-business, driving revenue growth, and achieving uncapped commission in our generous commission model.
• As a thought leader, you will have the opportunity to participate in speaking events, workshops, panels, and conferences to share your expertise and insights.
• Participate in external industry events

We are seeking a Front Office Assistant Manager to join us on a fixed-term (4 weeks) parental leave cover.

This is a hands-on role, highly customer-focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

• Evaluate guest satisfaction, monitor trends and drive the continuous improvement of our team and processes.
• Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to Hotel procedures and standards.
• Ensure accuracy of data and reporting.
• Liaise daily with our Reservations team.
• Manage customer relations, ensuring truly memorable experiences are delivered for our guests.
• Be our ‘Loyalty Champion’ striving to recruit new members to our loyalty program.

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem