Experian is seeking a Presales Consultant to join our Data Quality team in ANZ. This exciting role centres around delivering a high-quality experience to our customers during the acquisition and onboarding stages of our Data Quality software and data solutions. In this role, you will help guide sales pitches, provide technical expertise, develop value propositions and serve as a trusted advisor to our customers.

Experian Data Quality provides consulting, software, and services to help clients maximise the quality of their data. We empower our clients to provide outstanding consumer experiences across websites, apps, and other channels; to improve deliverability of their goods through eCommerce; to help detect fraud and comply with regulation; and to better understand and communicate with their customers.

What you'll need to bring to the role & Experian

• Approximately 3 or more years of experience in presales or sales engineering.
• Excellent questioning and analysis techniques to identify customer needs, design solutions and identify and track business and technical requirements.
• Experience establishing communication and engagement with prospects (workshop, demonstrations, training)
• Strong experience solving technical problems and troubleshooting technical issues.

Work that matters - What you'll be doing

Supporting client relationships

• Work with our clients and partners to design Data Quality solutions that use Experian data quality software to meet clients' needs and clearly explain the solutions' projected Return on investment/business benefits.
• Perform Proof of Concept or Proof of Value exercises with clients to help position the value of our solutions.
• Be the internal liaison between sales, delivery, and product teams and ensure the commercial and technical viability of proposed solutions.

Innovation and efficiency

• Help improve our software by sharing clients' experiences with product managers and developers. And using prior experience and research to help develop new solutions and services.

Support a culture of continuous improvement by ensuring we work at the highest quality.

We are seeking individuals with a professional background in Psychology or Rehabilitation Counselling interested in working in the Occupational Rehabilitation sector in Nowra NSW.

In this diverse role, you will enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. Providing occupational rehabilitation services to clients with a range of conditions, both physical and psychological and supporting them to achieve return to health and return to work outcomes.

Your duties will include:

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks); 
• Applying your clinical knowledge to improve return to work outcomes;
• Working with employers and employees to develop and implement injury prevention and workplace education programs;
• Working collaboratively with injured workers, employers, medical and allied health professionals;
• Working across various schemes such as workers compensation, compulsory third party, life insurance, Comcare, Department of Veteran's Affairs, and employer-funded injury prevention programs;
• Assisting those with an injury or health condition to achieve return to health and return to work outcomes;
• Completing a variety of assessments using your clinical skills, including but not limited to initial, workplace and vocational assessments to review diagnosis, support treatment plans, address psychosocial barriers to employment and identify suitable employment opportunities for workers who have sustained workplace injuries or injuries sustained from motor vehicle accidents.

We welcome new graduates to apply! - We offer Primary Internal Supervision!

We offer a hands-on approach to learning and developing your career. You’ll find the new graduates of yesterday are the leaders of today. Whether it’s a new location, new service, or role within the wider MedHealth group, the career opportunities for Rehabilitation Consultant are endless.

Experian is a trusted partner to many of the largest and most ambitious lenders in Australia and we are looking for a Senior Consultant to join our team. In this role you will provide subject matter expertise to our clients across a broad range of areas including: comprehensive credit reporting, responsible lending, best practice bureau strategy across the credit lifecycle, credit modelling and open banking. This important role supports our sales teams in market, provides our clients with world-class insights, expertise and services and supports the voice of customer in our product roadmap.

Experian Credit Services helps organisations to evaluate the risks and rewards associated with providing credit to consumers. We help our clients to take better informed lending decisions and to make it easier and quicker for their customers to obtain finance.

What you’ll need to bring to the party

-         Deep domain knowledge of credit risk, customer management, collections, modelling, analytics and credit bureaux is considered extremely beneficial.

-        Motivation and the drive to achieve successful outcomes

-        Ability to flex to different work and communication styles, as this will be required to work successfully with a broad range of customers and Experian stakeholders

-        A strong commercial understanding and the ability to demonstrate return on investment

What you’ll be doing- Reporting to the Director of Client Advisory

-         Sales Support and Enablement

o   Partner with sales as a trusted adviser to key clients (both prospective and existing) where you will provide consultation to drive their business strategies and help them meet their goals

o   Help to build pipeline for customer analytics and retros, and work closely with the credit services analytics team to execute

-         Voice of Customer

o   Provide subject matter expertise with a strong working knowledge of all Experian’s products and services

o   Work in tandem with Product Management to optimise existing solutions and to define and develop new capabilities and offerings

-         Customer Success

o   Support solution design for clients by facilitating workshops, gathering and validating requirements

o   Working closely with colleagues, drive client engagement through a variety of engagement including governance meetings, provision of insights, systems integration and analytical type exercises.

-         Industry

o   Build trust for the Experian credit services business through thought leadership and education, including the development of white papers and collateral

o   Engage with regional and global consultants and credit services teams to bring insights and initiatives to the A/NZ business

Due to business growth, we are looking for a Specialist Vocational Rehabilitation Consultant with appropriate qualifications and registration (as outlined below), to join our successful vocational rehabilitation team in Melbourne.

You will manage a specialist portfolio of customers, providing vocational counselling, assessment and job placement services to our Injured Workers within TAC, ComCare, Life Insurance and other national insurance schemes. Throughout these services you will also manage and assist clients through their psychosocial and medical management goals, to ensure they are maximising their complete potential throughout their rehabilitation. Completing thorough and timely rehabilitation program reports and progress updates to assist our clients through their recovery is a key aspect through these specialist services.

Like our best performers, you will be a driven and energetic professional, with strong verbal and written communication skills. You will have the confidence to utilise initiative to solve problems and achieve outcomes. Your personable approach will assist to manage stakeholder expectations and to build strong relationships with key customers.

About the Opportunity

As the face of TAL, you will offer TAL’s life insurance products directly to customers, providing general advice and recommendations to support their purchasing decisions and convert to a successful and compliant sale.

Key responsibilities include:

• Educate clients about TAL’s insurance products, to help the, gain a full understanding of their options.
• Establish and maintain effective relationships though inbound and outbound queries.
• Achieve realistic monthly revenue and compliance targets i.e., 15 calls per day on average and 2:1 commitment to purchase to purchase per day.
• Accountable for managing accurate documentation and generation of quotes.
• Collaborate effectively across departments to ensure a positive sales and application experience.