We have the opportunity to welcome a new Guest Service Agent to our Front Office team, to continue to provide exemplary service to our guests. As a Guest Service Agent, you will:

• Provide excellent guest service by responding promptly to guest requests during check-in, check-out, and throughout their stay.
• Maintain control of guest and hotel accounts by ensuring that all charges are accurate and posted on time. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Reporting to the Head of Communications and PR you will be integral in assisting the team with external communications and PR across the lifestyle, entertainment and family portfolio of channels in the region, including Bravo, DreamWorks, Universal TV and Oxygen.

• Working alongside the Head of Communications and PR to develop external communications across our portfolio of channels, promoting new and exciting shows and/or channels.
• Targeting media outlets and developing pitches to secure coverage to promote programming priorities.  
• Collating press clippings and tracking all media coverage for channels and priority series.  
• Assisting and compiling internal PR coverage reports.
• Managing media contact lists and ensuring they are kept up to date with media movements.
• Working with programming to assist with the creation and distribution of the monthly programming highlights, sent to media.
• Writing and tailoring international media releases for the local market.
• Talent support, including interviews, on-ground shoots and red carpet events.
• Assisting the marketing team in asset delivery, including images and screeners for media
• Assisting the marketing team in raising POs.

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team in North Lakes. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

The Role

We are currently seeking a motivated Contact Center Agent to join our Contact Center team in Sydney, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:

• Professionally answer calls from customers and partners
• Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
• Assign cases in NowSupport to the correct Subject Matter Expert Team.
• Teach customers how to create cases in NowSupport.
• Provide initial triage support by answering basic customer inquiries via case, phone or e-mail in a timely efficient manner.

What you get to do in this role

• Support users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
• Perform initial triage of customer cases with documented solutions and/or workarounds.
• Escalate to internal support resources and Subject Matter Experts when necessary.
• Respond to and create multiple cases daily.

Guest Service Agent

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
  Take initiative to ensure that interactions with our customers are positive and productive.
• Monitor training and offer guidance to employees whilst on shift.
• Be proactive and resourceful when attending to guest requests.

• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
•  

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Oaks The Entrance Waterfront Suites are looking for a part-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage
• Maintaining the presentation of the front desk and hotel lobby

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

Oaks Sydney are looking for new Guest Service Agents at our beautiful Hotels. 

Part time, casual, and Full-time roles avalible at all of our Syndey locations. 

Join Oaks Sydney Goldsborough Suites in the Darling Harbour, Oaks Sydney North Ryde Suites in Ryde, Oaks Syndey Hyde Park Suites in Darlinghurst, or Oaks Sydney Castlereagh Suites in Haymarket. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

We currently have an exciting opportunity for an experienced professional to join Oaks Sydney Goldsborough Suites as Night Guest Service Agent, part time and casual positions avalible. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively