• Are you passionate about designing and delivering impactful learning programs?
• Enjoy working in person with our frontline teams and leaders across our various sites
• Flexible and hybrid work arrangements available

What You'll Do

We currently have a full-time permanent opportunity for a passionate and experienced Learning & Development Trainer where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.

The role is based from either Sydney or the Gold Coast.  We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with weekly attendance at our Coolangatta or Sydney offices as agreed and required for the role.

Your responsibilities will encompass:

• Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook values
• Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
• Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
• Assessing, evaluating and iterating to ensure the success of each initiative
• Facilitating and delivering training with consistency and quality – this will require travel for face to face training across a portfolio of sites and will also include virtual training
• Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives
• Participating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experience
• Working with functions such as HR and Safety to ensure training meets legislative requirements and best practices
• Flexing and adapting to changing needs across the organisation and the team, leaning in to assist where needed

What You'll Bring

• An ability to build strong stakeholder relationships
• Excellent facilitation skills, both online and face to face
• Strong instructional design skills across a variety of platforms and tools
• Curiosity – always looking for ways to improve to meet future needs
• Flexibility and ability to adapt
• The drive to take ownership and accountability for your portfolio/projects
• A passion for learning - seeking to continually develop your own knowledge and skills
• The ability to demonstrate and role model our Playbook values
• Demonstrated experience in a similar role, with work in the hospitality industry an advantage
• Certificate IV in Training and Assessment with relevant tertiary qualifications

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Do you know how it feels to help others and be a part of a team that is revolutionising an industry? We are not just looking for someone who wants a job but someone who is genuinely passionate about furthering their career in a growing company.

Working at Ultimate Performance (U.P.) means a singular focus on mastering your craft as a personal trainer. No, selling, no prospecting for clients on the gym floor, we take care of that for you. Results and client outcomes are what count, not chasing sessions.

Every single person in any position of authority within the personal training team started out as a junior PT at Ultimate Performance, just like you. Imagine that your manager, your managers manager and so on have all walked in your shoes. Our goal is to develop you through our educational framework to be a part of this growing story as one of our future stars.

In your first year with U.P. you will receive over 200 hours of individual education time working with your mentor and leadership team to help you master your craft on your path to becoming a world leading personal trainer. All while getting paid a salary, not solely “eat what you kill”, do sessions or go hungry. To allow you the opportunity to focus on what matters, client results.

U.P. is the only international Personal Training business in the world. We are widely regarded as the fitness industry’s leading Personal Trainers from providing the most consistent high-level results, life changes, and transformations time and time again.

We are looking for individuals who can demonstrate:

• That you are not frightened to reflect inwards and examine your motives.
• That you seek out and continue to learn from your own mistakes.
• An investment into others.

• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training. We are looking for individuals who can demonstrate:
• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training.

So, if you are interested in a role that will allow you to:

• Work alongside some of the leading trainers in the fitness industry as a team.

• Work in a culture where results – not numbers – are the name of the game. We take care of the sales and marketing, so you have the time focus on what matters as a trainer.
• Take part in a full education program while also being provided your own mentor.
• Deliver personal training through our own company app, while we continue to work behind the scenes to revolutionise the technology available to use as a Trainer.
• Be pushed to never accept anything less than your very best.
• Be provided with the possibility to travel around the world.

Then hit APPLY today to be considered and discuss further with the U.P. team!

Salary: $36.29 - $47.19 per hour

U.P. does not provide Personal Trainer qualifications and so requires all applicants to have already attained their Cert 4 qualification in Personal Training, or equivalent qualification.

Please note that all U.P. Trainers need a valid right to work, therefore we ask queries around this within the application process to determine whether sponsorship consideration is required by Ultimate Performance. It poses no potential limitation to your application.

Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application. You can find out more about how we use your data during our recruitment process here: https://ultimateperformance.com/terms-conditions

* Hours: full-time, including early mornings and late evenings in your first year of service.

We have been made aware of fraudulent entities around the world claiming to represent Ultimate Performance. We will never request your bank details within an application or request an exchange of money to apply for a role at U.P. If you see a role advertised for Ultimate Performance requesting payment or to provide bank details then please DO NOT apply via that channel. Please do not hesitate to contact us directly if you have any concerns.

Do you know how it feels to help others and be a part of a team that is revolutionising an industry? We are not just looking for someone who wants a job but someone who is genuinely passionate about furthering their career in a growing company.

Working at Ultimate Performance (U.P.) means a singular focus on mastering your craft as a personal trainer. No, selling, no prospecting for clients on the gym floor, we take care of that for you. Results and client outcomes are what count, not chasing sessions.

Every single person in any position of authority within the personal training team started out as a junior PT at Ultimate Performance, just like you. Imagine that your manager, your managers manager and so on have all walked in your shoes. Our goal is to develop you through our educational framework to be a part of this growing story as one of our future stars.

In your first year with U.P. you will receive over 200 hours of individual education time working with your mentor and leadership team to help you master your craft on your path to becoming a world leading personal trainer. All while getting paid a salary, not solely “eat what you kill”, do sessions or go hungry. To allow you the opportunity to focus on what matters, client results.

U.P. is the only international Personal Training business in the world. We are widely regarded as the fitness industry’s leading Personal Trainers from providing the most consistent high-level results, life changes, and transformations time and time again.

We are looking for individuals who can demonstrate:

• That you are not frightened to reflect inwards and examine your motives.
• That you seek out and continue to learn from your own mistakes.
• An investment into others.

• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training. We are looking for individuals who can demonstrate:
• Ambition and persistence in your desire to better yourself.
• A genuine passion for resistance training.

So, if you are interested in a role that will allow you to:

• Work alongside some of the leading trainers in the fitness industry as a team.

• Work in a culture where results – not numbers – are the name of the game. We take care of the sales and marketing, so you have the time focus on what matters as a trainer.
• Take part in a full education program while also being provided your own mentor.
• Deliver personal training through our own company app, while we continue to work behind the scenes to revolutionise the technology available to use as a Trainer.
• Be pushed to never accept anything less than your very best.
• Be provided with the possibility to travel around the world.

Then hit APPLY today to be considered and discuss further with the U.P. team!

Salary: $36.29 - $47.19 per hour

U.P. does not provide Personal Trainer qualifications and so requires all applicants to have already attained their Cert 4 qualification in Personal Training, or equivalent qualification.

Please note that all U.P. Trainers need a valid right to work, therefore we ask queries around this within the application process to determine whether sponsorship consideration is required by Ultimate Performance. It poses no potential limitation to your application.

Your data will be stored by Ultimate Performance and will be used by our HR and recruitment teams for the purpose of managing your application. You can find out more about how we use your data during our recruitment process here: https://ultimateperformance.com/terms-conditions

* Hours: full-time, including early mornings and late evenings in your first year of service.

We have been made aware of fraudulent entities around the world claiming to represent Ultimate Performance. We will never request your bank details within an application or request an exchange of money to apply for a role at U.P. If you see a role advertised for Ultimate Performance requesting payment or to provide bank details then please DO NOT apply via that channel. Please do not hesitate to contact us directly if you have any concerns.

The System Trainer will play a crucial role in supporting the Training Manager in the development and enhancement of training materials for diverse projects across Australia and New Zealand. The primary responsibilities will revolve around delivering training on SICE systems to both internal employees and external clients. This role demands a highly organized and adaptable professional with a passion for training and a deep understanding of Traffic Control systems.

The role will cover the company training needs in Australia and New Zealand and it can be based in Sydney, Melbourne or Auckland adapting to the suitable candidate's location.

Responsibilities:

• Develop training materials.
• Collaborate with the Training Manager to create, update, and improve training materials tailored to specific projects.
• Ensure that training materials align with industry best practices and the latest developments in SICE systems.
• Deliver training sessions.
• Conduct training sessions for internal staff and external clients on the use of SICE systems
• Adapt training content to suit the diverse needs and skill levels of the audience.
• Foster a supportive and engaging learning environment.
• Conduct evaluations and assessments
• Knowledge Transfer
• Share expert knowledge of SICE systems, offering insights and practical solutions to trainees.
• Provide ongoing support and guidance to trainees, addressing questions and concerns effectively.
• Feedback and Improvement
• Collect feedback from trainees to continuously enhance training materials and methodologies.
• Collaborate with the Training Manager to implement improvements based on feedback and industry trends.
• Documentation
• Maintain accurate records of training sessions, attendance, and trainee progress.
• Generate reports and documentation as required for tracking and compliance purposes.
• Travel and Coordination
• Travel to various locations across Australia and New Zealand as needed to deliver training sessions.
• Coordinate training schedules and logistics to ensure seamless execution.

• Hands-on experience with traffic control systems and related technologies
• Awareness of mechanical and electrical systems such as fire life safety systems, ventilation etc.
• Completed study in a relevant field (e.g., Adult education, Information Technology, Engineering, Education) or equivalent work experience
• Relevant experience as a Systems Trainer or equivalent work experience
• Introductory understanding of NZQA (NZ Educational Framework).
• Experience creating eLearning modules is desirable.
• Technology and Communication Skills – Intermediate to Advanced written, verbal communication and IT skills, strong interpersonal skills with the ability to engage diverse audiences,
• Willingness to travel as required.

• Be part of large scale infrastructure projects.
• Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits (EAP, employment anniversary leave, etc.)

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organization dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris