As a Business Analyst, you will be pivotal in fostering strong relationships with customers, colleagues, and stakeholders while driving process enhancements and delivering impactful solutions. You will collaborate closely with cross-functional teams to gather requirements, mitigate risks, and craft user stories that align with business objectives.

Responsibilities:

• Stakeholder Engagement: Cultivate robust relationships through active engagement with customers, colleagues, and stakeholders to ensure alignment and satisfaction.
• Process Improvement: Document current and future state processes, identifying opportunities for optimization and enhancement to drive operational efficiency.
• Requirements Gathering: Utilize proactive information gathering techniques to discover, synthesize, and clarify requirements accurately and comprehensively.
• Collaborative Solution Development: Work collaboratively with delivery teams and business stakeholders to gather, validate, and document business requirements. Develop recommendations and solutions that effectively meet business and customer needs.
• Risk Management: Identify, raise, and support the mitigation and resolution of risks and issues using established tools and frameworks where applicable.
• User Story Development: Create detailed user stories that articulate clear requirements and support effective project delivery.
• Team Collaboration: Collaborate closely with diverse team members, including Product Owners, Scrum Master, Business Analysts, Tech Leads, and Engineers, to identify, capture, plan, and implement changes that drive project success.

• Be uniquely you, come as you are 
• Flexible role
• Creating a more sociable future together

We are seeking a dynamic and experienced Business Analyst to join our Hotel Pricing Optimisation Squad within our Advanced Analytics tribe. This is a pivotal role which will help drive key initiatives aimed at improving guest experience and value perception through strategic pricing optimisation. The role will combine a strong customer focus with the latest techniques & methodology, to contribute meaningfully to our Advanced Analytics vision of “An Endeavour where data and AI fuel people across the group to create our more sociable future”.

The ideal candidate will be fascinated by how systems and services influence guest value in front of house interactions, this may be informed by retail, commercial, hospitality or other relevant industry experience in Australia. This role will involve collaboration with the product manager, internal SMEs, and specialist data roles, within the squad, and across other squads in Advanced Analytics to ensure the outcomes delivered are desirable, feasible and viable.  The Business Analyst will also assist in managing stakeholder relationships with our key customers in ALH Hotels (part of the Endeavour Group). 

Your skills in business analytics—particularly in collaboration, facilitation, and documentation—will make you a central “go-to” figure between our business and development teams. As you will be working within a squad, you will establish and drive best practices for business analysis as applicable to the squad goals, while maintaining open communication with other squad members.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Collaboration - Discussing and messaging the Product Manager and/or Delivery Lead to align on priorities and needs throughout the day, formulate the squad backlog, and/or design squad or term planning events

• Curious and collaborative conversations with business SMEs or stakeholders to understand the user value of solving problems and opportunities in the current state

• Evaluation, analysis, and communication of business requirements captured in clear documentation, showcasing current and future state processes

• Engagement with Subject Matter Experts and internal specialists to understand operational and implementation requirements so that we can ensure successful delivery of customer value

• Engagement with change management and operational teams to understand impact of our deliverables on venues and staff to minimise change resistance

• Engagement with technical squad members to understand solution feasibility 

• Participating in validating outcomes to ensure the deliverables meet the user's needs.

• Facilitation - Facilitating backlog refinement with the squad, leveraging a high-level understanding of advanced analytics tools and software development

• Identifying emerging squad needs, and facilitating access to the right stakeholders, end users, or resources to answer them

• Engaging with and facilitation of SMEs and other Tribe/Squad engagement to support delivery when required

• Identifying and proposing squad process enhancements to elevate efficiencies, collaboration, or inclusivity

• Documentation - Responsible for selecting the appropriate level and location for documentation e.g. wiki, Google Slides, Jira, to suit the communication needs of the audience

• Creating and refining epics and stories aligned to customer and business problems, including user stories, functional and non-functional requirements, and acceptance criteria

• Adding to stories in the backlog as knowledge and detail expand and evolves

• Bring your passion and feel the energy
• Hybrid/remote working.  We value our people
• Team discounts across Endeavour Group

The Finance Analyst role will help support the Pinnacle International & Wholesale Team, a growing part of the overall Pinnacle business responsible for domestic wholesale and international external sales.

This role will report to the Finance Manager (Pinnacle International and Wholesale), and partner with the Head of International and Wholesale.

A dynamic role within a growth area of business covering commercial partnering, financial reporting and process improvement, requiring close teamwork with sales, operations and other stakeholders.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Support and partner the Head of International and Wholesale and supporting leadership team in the development of the International and Wholesale plan.
• Drive and support the annual operating budget with the team across International and Wholesale.
• Support a “no-surprises” forecasting process across the International and Wholesale portfolio  including the identification of risks and opportunities.
• Support the International and Wholesale team on commercial matters as and when necessary (e.g. product pricing, volume, rate & mix analysis etc). 
• Support the assessment of portfolio performance through diagnostics on performance vs targets.
• oversee the preparation of Balance Sheet reconciliations and responsibility for clearing of reconciliation items, preparation of journals to ensure all month end transactions are posted into the general ledger. 
• Matrix-style partnership required in order to support the team with other Pinnacle finance team members given the E2E view of International and Wholesale cuts across wine making (Vinpac) and Paragon.
• Working closely with Pinnacle and Endeavour retail finance teams to simplify business processes, enhance insight.
   

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.  

Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions. 

About the Role: 

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.  

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients  

• Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.  

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.  

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.  

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.  

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value  

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements. 

• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts. 

About You: 

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.  

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent 

• Advanced presentation and communication skills  

• Proven experience in delivering results to meet customer expectations 

• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.