- Be uniquely you, come as you are
- Flexible role
- Creating a more sociable future together
We are seeking a dynamic and experienced Business Analyst to join our Hotel Pricing Optimisation Squad within our Advanced Analytics tribe. This is a pivotal role which will help drive key initiatives aimed at improving guest experience and value perception through strategic pricing optimisation. The role will combine a strong customer focus with the latest techniques & methodology, to contribute meaningfully to our Advanced Analytics vision of “An Endeavour where data and AI fuel people across the group to create our more sociable future”.
The ideal candidate will be fascinated by how systems and services influence guest value in front of house interactions, this may be informed by retail, commercial, hospitality or other relevant industry experience in Australia. This role will involve collaboration with the product manager, internal SMEs, and specialist data roles, within the squad, and across other squads in Advanced Analytics to ensure the outcomes delivered are desirable, feasible and viable. The Business Analyst will also assist in managing stakeholder relationships with our key customers in ALH Hotels (part of the Endeavour Group).
Your skills in business analytics—particularly in collaboration, facilitation, and documentation—will make you a central “go-to” figure between our business and development teams. As you will be working within a squad, you will establish and drive best practices for business analysis as applicable to the squad goals, while maintaining open communication with other squad members.
Sound good? Read on.
Here is a taster of what you can expect in this role:
Collaboration - Discussing and messaging the Product Manager and/or Delivery Lead to align on priorities and needs throughout the day, formulate the squad backlog, and/or design squad or term planning events
Curious and collaborative conversations with business SMEs or stakeholders to understand the user value of solving problems and opportunities in the current state
Evaluation, analysis, and communication of business requirements captured in clear documentation, showcasing current and future state processes
Engagement with Subject Matter Experts and internal specialists to understand operational and implementation requirements so that we can ensure successful delivery of customer value
Engagement with change management and operational teams to understand impact of our deliverables on venues and staff to minimise change resistance
Engagement with technical squad members to understand solution feasibility
Participating in validating outcomes to ensure the deliverables meet the user's needs.
Facilitation - Facilitating backlog refinement with the squad, leveraging a high-level understanding of advanced analytics tools and software development
Identifying emerging squad needs, and facilitating access to the right stakeholders, end users, or resources to answer them
Engaging with and facilitation of SMEs and other Tribe/Squad engagement to support delivery when required
Identifying and proposing squad process enhancements to elevate efficiencies, collaboration, or inclusivity
Documentation - Responsible for selecting the appropriate level and location for documentation e.g. wiki, Google Slides, Jira, to suit the communication needs of the audience
Creating and refining epics and stories aligned to customer and business problems, including user stories, functional and non-functional requirements, and acceptance criteria
Adding to stories in the backlog as knowledge and detail expand and evolves
