Join Naked Wines as a Wine Operations Manager!

Naked Wines is at the forefront of the wine industry, bridging the gap between passionate winemakers and enthusiastic wine drinkers. As our Wine Operations Manager, you'll play a pivotal role in ensuring the seamless flow of operations that support our mission to provide outstanding wines at fair prices.

Your leadership will help manage the logistics of wine production, from vineyard management to bottle delivery, ensuring our Angels receive the best wines possible. This position offers a fantastic opportunity to make a significant impact in a vibrant, entrepreneurial culture.

Your Purpose:

You will oversee the day-to-day operations related to wine production, quality control, and supply chain management. Your efforts will ensure that our products meet Naked Wines' high standards, delighting our customers and supporting our winemakers. This will be a 9 month Maternity Leave contract with a preferred start date of February 2025.

The essence of this role is communication with and support for our Winemakers and the administration of wine operations. This role reports directly into the Head of Wine.

Supplier communication and Operations

• Day to day relationships with winemakers, supporting on winemaker portal & enablers. Be the main point of day to day contact for the winemakers for queries and system support 
• Assisting Winemaker’s with ongoing queries around purchase orders, samples, delivery changes.
• Managing Wine Production schedule; Confirming bottling schedules,  following up samples for tasting and photography, following up product files for system sign off. Sending sample approval & volume approval to winemakers to pass onto ops for shipment
• PO ReApprovals/Approvals in Global; Weekly session with MD in explaining reasoning behind reapprovals requested to ensure PO is moved to approval status for payment to supplier in time
• Work cross functionally internally to make sure everyone is informed about key winemaker and product updates
• New Wine Notifications; Weekly (or as required) templated email to winemakers outlining new wine going live date to encourage posting to Angels on Wall and socials about the release
• Co Marketing program: Monthly creation, reporting, contacting on program requirements to winemakers to ensure PO is moved to approval status for payment to supplier in time
• Management of Winemaker Help Desk: Help Hub by keeping it up to date with SOPs, contact and team information

QA Process Support, Wine Time and other wine projects

• QA Tasting support: Sorting samples, filling WQB&T, sending approvals.
• Ordering secondary QA Wines (Low BIA) sorting and scheduling for head of wine 
• Assist Head of Wine in creating Fine Wine Club Packs & Christmas Collection
• Selection of Wines/Winemakers for annual tasting tour and main point of communication to Winemakers. Supporting team in organisation of the tour

• Wine Time: Scheduling, ordering, set up, running and post wine time quiz

Internal Stakeholders

• Reporting directly to the Head of Wine, this role provides a support function.
• Working closely with Wine Planning/Logistics to ensure efficient flow of product
• Working closely with the Merchandising and Marketing team to enable timely promotions of wine and winemakers.

Strong commercial / analytical skills

• Analyse pricing benchmarks and create reporting
• Prepare for, participate in and document commercial agreements and conversations.
• Manages Wine Tender processes
• Work across the winemaker portfolio to unlock collective buying opportunities  & guide winemakers along the journey
• Engage winemakers bi-annually to review portfolio performance, flag risks and provide best practice recommendations
• Supports the Annual Buy Plan Administration
• Able to implement and optimise processes

Wine Industry Experience regarded  

• Passionate about wine 
• WSET 2 minimum or relevant wine QA experience 

• Confident in industry / relationships / knowledge - local Australian wine- buying (and growers) 
• Knows industry well enough to be credible, confident BUT open to looking at new ways & more collaborative approaches.

• Attractive Salary Package
• Opportunity to work with the wider global wine team
• A regular wine allowance
• Weekly wine tastings
• Opportunities to meet the winemakers AND to travel to vineyards

An opportunity has become available for an Employee Relations Manager to partner with business stakeholders and lead workplace investigations and effectively manage disciplinary matters relating to conduct and performance.

Strong problem solving and analytical skills combined with an excellent level of interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships and interact with a wide client base is necessary to succeed in this role.

The Employee Relations Manager will be working alongside the HR team, bringing a practiced approach to sensitive complaints and investigation handling in the ER space. This role will be reporting to the General Manager Human Resource.

Responsibilities & Duties

• To effectively manage all matters and complaints.
• Manage and conduct investigations, this is inclusive of developing investigation and risk plans, securing evidence, interviewing witnesses and drawing objective and fair conclusions, preparing reports and maintaining accurate records.
• Provide employee relations advice, and complaint handling and case management support to senior leaders, line management, human resources, and ideally dealing with employee unions.
• Liaise with diverse stakeholders, build strong relationships and interact effectively with a wide client base.
• Provide high level guidance and influence outcomes.
• Operate strategically in a HR context, exercising high levels of problem solving and analytical skills.

Skills & Experience

• Extensive experience providing employee relations advise and providing case management support to stakeholders at all levels.
• High level interpersonal and negotiations skills.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.
• Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology. 

About blueAPACHE

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.

What You'll Do

This newly created role presents an amazing opportunity to build upon your solid knowledge of employment law and HR advisory support, with this position working end to end across the employment lifecycle. Responsibilities will be varied, and will include:

• Maintain and enhance our onboarding toolset to ensure high quality onboarding 
• Support the business with timely, accurate and practical reporting on all elements of the employee lifecycle built on reliable HRIS data including monthly reporting to the Executive
• Develops and enforces HR policies aligned with legal requirements and organisational strategy.
• Ensure all people policies and procedures are continually reviewed and aligned to bA Values and compliant with relevant legislation
• Develop collaborative partnerships with all leaders that are built on open communication and transparency
• Establishes the process for conducting annual or quarterly performance reviews, including timelines, guidelines, and tools (such as evaluation forms, software, and review cycles). This process ensures that all employees are evaluated consistently and fairly.
• Promotes a continuous feedback culture, where performance is not only reviewed at the end of the year but on an ongoing basis. This allows for real-time adjustments, support, and development.
• Manages risk associated with employee relations, ensuring proper handling of grievances and disputes.
• Actively participate in the ongoing innovation of HR processes and activities to continuously improve service delivery and value add to the business
• Manages promotion and succession planning processes based on merit and performance data.

What You'll Need to be Successful

To excel in this role, you will demonstrate previous experience working in a HR role, being exceptionally skilled at managing employee life-cycle activities and processes with a high-level of accuracy and be comfortable at interpreting policies, procedures and to provide sound advice to employees and People Leaders. You will be customer centric by nature, highly organised, adaptable and comfortable working with ambiguity.  Ideally, we are seeking:

• Previous experience (5+ years as a guide) in an HR position
• Demonstrated knowledge of Australian employment legislation and practices
• High level attention to detail
• Drive and ability to work in a high volume, fast-paced, fluid environment
• Ability to liaise and communicate confidently with employees across the business
• Ability to maintain a high level of confidentiality and professionalism with sensitive information
• Work well within a team environment, but also capable of working independently to progress workloads and priorities
• Any prior experience working within an IT organisation would be an advantage but not mandatory

What’s in it for you?

blueAPACHE continues to grow and we recognise our people are our most significant differentiator.

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Take advantage of our Employee Benefits platform – novating leasing, discount shopping & insurances!
• Ongoing training and development including paid certifications.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – December 2024.

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.

Key responsibilities:

• Engage with and welcome our customers in the service areas and on the sales floor. 
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Keep the fixtures full and tidy regularly throughout the day to maximise sales. 
• Maintain great garment care and replenishment of sizes and styles across your department.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction. 
• Drives Hello Member program in line with store goals.