At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world

Reporting into the Compliance Operations Manager, you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you’ll do

• Great Attention to Detail: Conduct Customer Due Diligence and Enhanced Due Diligence for new corporate and consumer relationships
• Strong Investigative Skills: Complete ongoing monitoring of customer relationships on the back of trigger events or through their regular review cycle. Investigate transaction monitoring alerts and evaluate whether they are unusual or suspicious
• PEP & Sanctions Screening: Review PEP and Sanction screening referrals for clients and beneficiaries at registration and transactional level in line with Xe’s policy
• Analytical & Trends: Analyse transaction data and fraud metrics to determine trends and indicators which may assist in detecting and preventing online fraud
• Operational Compliance: Provide day to day compliance operations assistance and support to wider teams within Xe
• Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
• Situational Adaptability: Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
• Team Culture: Foster a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player
• Process Improvement & Efficiencies: Strive towards continuous improvement of the compliance operations function.

Who you are:

• Passionate about Compliance: Educated to degree level or at least 1 years’ experience gained working within a similar role within the FX/Payments industry or within a similar regulated organisation
• Effective Communicator: Excellent communication skills, ability to build relationships and communicate effectively
• Prioritisation & Organisation: Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
• Customer Focused: Client-focused approach with a passion for delivering excellence
• Adaptable: Ability to work as part of a global team, sharing best practice and working collaboratively to raise the bar across the organisation
• Fluency in English with confident verbal and written communication skills

• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

We have a great opportunity for a Sales Operations Analyst to join our Head Office based in Lidcombe (Sydney) on a Permanent basis. This is a Junior role suited to a candidate with some business experience or a recent graduate from a Business or Finance degree who now wants to step into the business world in a highly visible role supporting the Sales Team.

Your role will be to assist in the insightful analysis of pricing issues as well as:

• Conducting customer and product profitability analysis
• Supporting and enhancing Sales Tools and Apps 
• Providing training to New Sales Employees on the Company Sales tool
• Supporting Commissions process
• Implementing new pricing models
• Preparing monthly Sales KPI reports
• Supporting the day-to-day Sales Operations through Ad Hoc activities

To succeed in the role, you will have skills and experience including:

• A degree majoring in either Business or Finance
• Strong Microsoft skills, in particular Excel/Google sheets (lookups/pivots; knowledge of macros/google apps script will be a strong plus)
• Strong attention to detail
• Strong interpersonal skills and ability to interact at multiple levels of the organisation
• Good time management and ability to work under pressure
• Be articulate and persuasive with the ability to influence others through sound business judgment

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration and ongoing support and training.

If you have what it takes to take on his role, click the Apply button now to submit your resume without delay!

Why join us?

We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, we are committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

Role Purpose:

The Platform Operations teams are responsible for the support, reliability and stability of Epsilon RMN production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. The team has full solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a “centre of excellence” that allows for a full-service delivery support cycle.

Responsibilities and Duties:

• Identify and resolve performance bottlenecks and reliability issues.
• Develop and maintain system documentation, runbooks, and operational procedures.
• Participate in on-call rotations to ensure 24/7 system availability.
• Practice incident management processes and provide on-call capability
• Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
• Uphold Operational Practices in conjunction with the Product and Engineering teams (e.g.understanding how product feature development could affect the system’s overall reliability, performance or our customers).
• Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience.
• Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provides technical support activities for a production processing environment.
• Installs, maintains and supports applications and major IT system components, subsystems.
• Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions.
• Analyzes and resolves problems related to failures in application and ancillary software components.
• Provides technical assistance to Operations, Systems Support, and Application Support staff.
• Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions.
• Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
• Analyzes business and technical requirements; translate those requirements into product designs.
• Develops programming logic for new technology solutions.
• Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Plans, analyzes and forecasts activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Communicates system architecture to technical and business audiences.
• Writes technical specifications and other forms of documentation.
• Educates internal users on software capabilities and use.
• May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.
• Other related duties assigned as needed.
   

What you bring:

• Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience.
• Experience in IBM Mainframe Assembler IBM or Mainframe COBOL is required DB2 Database
• Good to have experience in
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry
• Demonstrated knowledge of mainframe and/or open systems operating systems
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
• Proficiency in business modeling and business requirements definition disciplines
• Understanding of software/hardware installation methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic
• Willingly and successfully fulfills the role of teacher, mentor and coach

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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