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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Provides technical support activities for a production processing environment.
• Installs, maintains and supports applications and major IT system components, subsystems.
• Customizes specific IT operations management software or creation of custom FIS-proprietary solutions specific to the operational management and control of IT infrastructure, application delivery components and network telecommunications fault, configuration, administration, performance and security functions.
• Analyzes and resolves problems related to failures in application and ancillary software components.
• Provides technical assistance to Operations, Systems Support, and Application Support staff.
• Creates and maintains complete documentation as it relates to installation and status of supported software and FIS-proprietary solutions.
• Works closely with clients and business partners to understand business and technology requirements that drive analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with FIS architectural standards.
• Analyzes business and technical requirements; translate those requirements into product designs.
• Develops programming logic for new technology solutions.
• Code, test, debug, document, implement, integrate and maintain supporting application components for IT operations management software.
• Suggests technical alternatives and improves/streamlines processes and systems.
• Completes project assignments and special projects commensurate with job expectations.
• Plans, analyzes and forecasts activities to plan projects and tasks.
• May provide leadership and/or guidance to other technical professionals.
• Communicates system architecture to technical and business audiences.
• Writes technical specifications and other forms of documentation.
• Educates internal users on software capabilities and use.
• May specialize in management and support of IT event correlation and analysis software; participate in selection and deployment of technology solutions, infrastructure components, product evaluation and buy vs. build recommendations in support of business needs; provide technical and leadership support of disaster recovery/business continuity plans.
• Other related duties assigned as needed.
   

What you bring:

• Bachelor’s degree in computer science, information technology or engineering or the equivalent combination of education, training, or work experience.
• Experience in IBM Mainframe Assembler IBM or Mainframe COBOL is required DB2 Database
• Good to have experience in
• Demonstrated knowledge of FIS products and services
• Demonstrated knowledge of financial services industry
• Demonstrated knowledge of mainframe and/or open systems operating systems
• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices
• Proficiency in business modeling and business requirements definition disciplines
• Understanding of software/hardware installation methodologies
• Ability to estimate work effort for project sub-plans or small projects and ensure projects are successfully completed
• Excellent analytical, decision-making, problem-solving, team and time management skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Ability to persuade and influence others on the best approach to take
• Flexibility, versatility, dependability
• Positive outlook, strong work ethic
• Willingly and successfully fulfills the role of teacher, mentor and coach

What we offer you:

• Competitive salary
• Attractive benefits
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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About this opportunity

We specialise in the manufacture and supply of rigid plastic and metal packaging servicing for the consumer and industrial sectors.

Pact's Health and Personal Care packaging division manufactures bespoke packaging designed in collaboration with our customers to meet sustainable and commercial packaging requirements. 

From deodorants to milk powder, we use locally sourced recycled content in our state-of-the-art manufacturing sites. Our range includes bottles, jars, vials, tubes and specialities with Health Care technical componentry and closures of all shapes and sizes to promote consumer ease of use and uniqueness.

As Operations Manager you will have accountability for the Health and Personal Care (HPC) NSW sites and will report to General Manager HPC.

The Operations Manager drives, leads and is accountable for the initiatives required to achieve delivery of the site cost budget while using a continuous improvement outlook.  The role is accountable for P&L cost lines, achieved through production forecasting (S&OP), driving, and improving Safety outcomes, Operational Excellence, Supply Chain and Reliability across the site.  You will oversee functional areas and their associated personnel roles which are required to deliver these outcomes. Ongoing compliance with all safety, quality, performance, and people’s Key Performance Indicators are key measures of success that ensures the site adopts a culture of continuous improvement and customer focus on a consistent basis.

Your key responsibilities will be to:

• Manage the technical and quality interactions with Plant production employees and ensure that customer focus is maintained and prioritised.
• Proactively contribute to change strategies and programs that reinforce desired values and behaviours, improve culture, climate, morale and enhance performance and productivity.
• Ensure respectful and ethical conduct/behaviours and a culture of equal opportunity and fairness is always prevalent onsite.
• Take full accountability to deliver the budgeted P&L cost outcomes for the business unit. Ensure a robust S&OP process is implemented and business improvement plans to deliver PIP long term.
• Translate PACT Group’s short and long-term objectives into a plan for management of the plant. Ensure all employees understand their contribution to the achievement of the Group’s safety, performance, and financial targets.
• Manage the entire manufacturing process and ensure plant is continuously improving and delivering a reliable and efficient operational result.
• Ensure operational aspect of P&L is delivering on operations objectives and key performance indicators.
• Monitor the quality and quantities of packaged products to ensure they are accurately manufactured to grade and specifications.
• Develop production and preventative maintenance schedules, raw materials (resin etc) requirements, systems infrastructure, and stock levels in accordance with the Site operational budgets and parameters.
• Manage production plans to ensure resources and processes are utilised in a way that optimises inventory, machinery, labour and facilitates the achievement of sales plans and production targets.
• Ensure that PACT’s performance management policies, processes and procedures are consistently followed and create a culture of accountability and collaboration.
• Drive the sales and operations planning processes and ensure that plant reliability is maintained and labour efficiency is optimised for outcome and cost.
• Ensure production plan is always adhered to and engage WHS and Quality resources in planning processes.
• Ensure that work is carried out in a safe working manner and maintaining safe working environments.

Your skills and experience

To be successful in this role, you’ll have:

• Leadership experience operating at a senior plant management level, in an industrial manufacturing operation in a P&L profit centre environment.
• Experienced in driving cost reduction through a continuous improvement strategy.
• Demonstrated ability in leading S&OP process.
• Experience and demonstrated understanding of practical application of Operational Excellence across all roles on site and with stakeholders
• Leadership experience at delivering safety and cultural change in the industrial or manufacturing sectors.  
• Proven people leadership and change management experience with a collaborative and enabling approach.
• High mechanical aptitude and Operational Excellence/LEAN implementation disciplines
• High motivation and commitment to quality people and plant performance and customer service excellence.  
• Strong understanding of safety principles and behaviours
• Refined and well-developed communication and influencing skills.
• Proven experience in working cooperatively in an industrially diverse environment