Exciting opportunity to lead our newly launched ‘Blue Squadron’ Delivery Driver Fleet in NSW.

Jaybro has been a leader in the civil construction sector for over 25 years, Jaybro is a full-service supplier to infrastructure, construction and maintenance contractors across Australia and New Zealand, with offices, warehouses and manufacturing facilities across both countries, Jaybro strives to provide its customers with industry-leading service, fast delivery, expert advice and quality products. Jaybro Group is on a mission to make life easier for infrastructure contractors.

We are seeking a dedicated and responsible Transport Supervisor to join our energetic team. In this position you will play a pivotal role in upholding our brand promise by ensuring the safe and timely delivery of our products by living our core value of WOW customers. This position is not just about to day-to-day tasks but also about immersing yourself in Jaybro’s Culture, embodying our core values so that you and your team consistently WOW Customers.

Key Responsibilities:

1. Commitment to Health Safety leadership Quality, Environment & Compliance: Demonstrate personal safety and quality leadership as a priority through own actions and holding team members accountable to all HSEQ guidelines and procedures to ensure a safe and continuously improving working environment.
2. Lead a team of A-Players:  Lead a team of A- Players through providing operational guidance and leadership on tasks and responsibilities as well as coaching and providing feedback.
3. Transport Operations Management: Overseeing employee drivers and company vehicles as well subcontracted couriers and freight carriers.
4. Process Improvement: Continuously identify and lead initiatives to enhance fleet efficiency and processes. As well as identify, track and resolve issues as required.
5. Project Coordination: Coordinate on-site projects and execute actions that may relate to local or national operations strategy and or continuous improvement.
6. Management Reporting: Regular reporting and forecasting for management and site reporting.

• Strong commitment to safety
• Demonstrated Leadership experience.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with other business departments.
• Attention to detail, commitment to quality and customer satisfaction.
• A positive attitude and a strong work ethic.
• Growth mindset.

• Great company culture & high employee engagement where all employees have a Stake in the Outcome.
• Opportunity to make your mark in a new role.
• Significant career development and career progression opportunities.
• Positive and inclusive work environment.

Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To assist the Reservation Sales Manager in ensuring that all incoming reservations are given a Luxury experience.  To manage the daily operations of the Reservations department to ensure highest conversion of reservation enquiries and maximum average room rate at all times.  Direct the Reservations team to maximise sales of property rooms and facilities, and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

• Leading the Reservations Team by example with a Guest Centric and Positive Orientation, supporting the team with operational questions and building opportunities for the team to make empowered and informed decisions in the scope of their respective job roles.
• Work with the Reservation Sales Manager in the training, coaching and performance management and development of the Reservations Team to ensure that hotel, team and individual goals are being reached.
• Actively managing guest complaints related to Accommodation Reservations through to resolution and prevention, including daily monitoring and resolution of Glitches that involve Reservation operations.
• Effectively manage all guest priorities on a case by case basis to ensure guest satisfaction and complaints are not escalated further.
• Ensuring there is quality communication and support between Reservations and Front Office, Housekeeping, Sales & Marketing and Finance teams.
  Lead and live Accor's 'Heartist' culture.
• Align work output, behavior, learning and development in line with the AccorHotels Leadership Capability Framework for an Emerging Leader.
• Assisting the team with phone calls by monitoring peak call volume times to ensure no guest call is left unattended and call queue times are kept to a minimum.
• Balancing accommodation rooms inventory for next day arrivals, taking into account upgrade requests to ensure additional rooms revenue opportunities are secured when availability permits, and that a clean inventory is handed over to Front Office. Assisting, liaising and collaborating with Front Office for same day inventory to ensure respect to revenue strategy and rooms open for sale on ResaWeb.
• With the Reservation Sales Manager and in collaboration with the Groups Coordinator, oversee, monitor and support Group Reservations to ensure timely communication between all parties and Group task completion as required. 
• Assist the Reservation Sales Manager with the loading and updating of rates and availability controls in Opera and across all distribution channels to ensure correct rates and packages are available to be booked and that parity across all channels is maintained.