The main focus of this role is to provide Fuel product quality and technical support to Geelong refinery laboratory, Supply and Distribution, Manufacturing, International (Aviation and Marine), and Bulk Fuels (Retail, Commercial Fuels and LPG) businesses. This includes delivery of 2nd and 3rd level Customer Technical Support.

You will be responsible to ensure all activities are conducted and managed in accordance with agreed Health, Safety and Environment practices and procedures as outlined in the Geelong Refinery Management and Supply Chain Management

Responsibilities

• Maintain accurate and complete records of all test data, calculations and results.
• Maintain laboratory procedures and test methods
• Maintain and report on laboratory quality assurance activities
• Undertake sampling of routine and non-routine production and environmental streams and finished product tanks as required.
• Prepare calibration standards as required
• Assist with QA monitoring of laboratory activities including proficiency testing, correlation testing etc.
• Participate in internal and external audits
• Maintain Refinery PQ Risk Register
• Manage refinery PQRI (Product Quality Refinery Incidents)
• Act as a SME for refinery process changes, test runs and MOCs
• Act as the first point contact in-between Supply and refining business
• Provide non-routine investigations-testing
• Act as a focal point for all alternative fuels initiatives.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

Sales Coordinator – Expression of Interest

Team Global Express seeking Expressions of interest from Sales Coordinators, across the country. We are looking to bring on driven and tenacious individuals to work collaboratively across the business. As a Sales Coordinator you will be supporting our excellent Sales team with a strong focus on governance, administration, efficiency, visibility, and operations of the Sales function. This role requires someone who is passionate, is organised and enjoys building relationships.

About the Role

Team Global Express (TGE) are seeking the support of a driven Sales Coordinator. This role will see you support the Sales Team, empowering them to deliver their portfolios with an exceptional customer and service experience. You will help drive accountability against KPIs and also assist the Head of to drive efficiency, visibility and exposure of the Business Development (BD) function within the wider TGE sales environment. The Sales Coordinator, in exceptional circumstances, will also manage the escalation path for new a customer to enable the BD to remain focused on core implementation and furthering the pipeline of new customers alongside. This role requires someone who is passionate, has great attention to detail, organised and enjoys building relationships.

What You'll Do

• Support the management and coordination of activities relating our portfolio of Accounts
• Assist in reporting processes between Team Global Express and our accounts
• Maintain accurate and up to date operational contact lists, hierarchies, and contact details in the CRM
• Prepare reporting and analysis for customers as requested
• Manage service-related escalations from the customer and/or operational teams to ensure timely resolution
• Report operational wins and improvements that can be incorporated in case studies and quarterly business reviews
• Customer list management (rate review, internal information requests etc)
• Provide data analytics and insight to aid sales team in meeting preparation
• Support BD as required to maintain Salesforce with updated accurate data
• Regularly report on team activities, including sales results, service levels, prospects, tender opportunities, competitor activities and customer feedback
• Proactively identify solutions for areas of reporting and customer metrics which could be removed and reallocated as examples of non- value add activities
• Provide feedback/updates training where improved processes could be implemented or individuals need support
• Support with onboarding customers as required

About You

Are you a proactive and driven individual that is looking for a new challenge? Perhaps business development has burnt you out but you still love sales and the buzz that comes from it? Or potentially you have a wealth of experience in another industry and you have been looking for an opportunity to step up and get into sales or logistics? This could be the perfect role for you! This role will see you being the key to making the sales team efficient and succeed. As a resilient self-starter with a meticulous eye for detail you will have a passion for customers and desire to help others succeed. Your experience in sales/account management or administration/office management and a great work ethic will see you succeed in this role.

Qualifications & Experience

• Prior experience in business development advantageous
• Tenacious, resilient, and driven to achieve even when faced with obstacles
• Demonstrated customer focus and ability to build and maintain strong relationships
• Exceptional interpersonal skills and ability to communicate to all level of stakeholders
• Strong negotiation skills with a problem-solving attitude
• Strong attention to detail along with written and verbal communication skills
• Team player who is willing to support others and willing to ask for support when needed
• Willingness to take on new things, cross skill and take ownership
• Proven ability to provide operational service solutions and improvements for customers
• Reporting skills to create accurate and timely performance reports
• Excellent time management skills, ability to prioritise tasks and work autonomously.
• Project and case management skills
• Ability to negotiate priorities and deadlines with customers
• Stakeholder management skills to identify the right stakeholders and understand their needs and drivers
• Influencing skills to convince customers and internal teams to pursue, prioritise and implement improvement initiatives
• Experience and knowledge of basic BD principles and CRM management
• Competent in the use of IT applications including Excel, Word, PowerPoint, and Salesforce (ideal but not mandatory).

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

An exciting opportunity has become available for a Project Manager / Coordinator to join our Middle East, Asia & Pacific (MEAPAC) Talent & Culture Team.

This role is responsible for providing support to the Vice President – Organisational Effectiveness and Strategy, MEA PAC and the broader T&C team on strategic projects that align to our ambition of becoming a world-class provider of services and support for our Team Members and Hotels.

Initially commencing on a full time 6-month contract, this role will act as the project lead for our administration and process workstreams, supporting the project by setting deadlines, coordinating resources and stakeholders, assigning responsibilities and monitoring the overall program of change whilst producing consistent documentation and templates to support the growth of the MEAPAC region.

Getting to know the role and your responsibilities.

· Coordinate and collate policy, procedure, documentation and templates as it pertains to Talent & Culture across our region to establish best practice.

· Creation of consistent forms, templates and branding to ensure one harmonised way of working.

· Drive the digitisation process of forms in collaboration with IT / OneHR team to support optimised processes across the 3 hubs;

· Document and map the processes as it pertains to Talent & Culture across the 3 hubs with the ability to identify opportunities to streamline or optimise as required;

· In collaboration with the Digital T&C solutions team, support the roll out of a SharePoint site including the creation of documentation, training material or content as required;

· Prepare presentations for T&C leadership team to support projects;

· Develop project plans and regularly updates and maintaining timelines

As our Sales Coordinator, you will play a vital role in managing incoming sales inquiries and converting them into successful business opportunities. Your responsibilities will include:

• Qualifying all incoming sales department phone calls and directing them to the appropriate sales representative based on the size and type of event.
• Monitoring the sales enquiry inbox and promptly actioning or distributing leads to the appropriate sales representative.
• Working reactively to convert leads and opportunities for group business, such as meetings, weddings, sporting and leisure groups.
• Assisting the proactive sales team in preparing proposals and contracts for clients, utilizing Opera Sales and Catering and ANAIS.
• Participating in prospecting research to identify new opportunities and conducting market research to source new meetings, conferences, and group business.
• Supporting the proactive sales team with confirming new business, including site inspections, quotes, contracts, and inquiries.
• Conducting regular market analysis to stay informed about trends.
• Having a complete understanding of the hotel’s sales vision, products, services, and rate structure to fulfill business objectives.
• Maintaining and building relationships with existing customers to ensure their business is retained.
• Assisting in managing the smooth running of the sales department through adequate and timely support.