Retail Manager (General) (Online and Instore)

Are you passionate about gemstones, marketing, and delivering exceptional customer experiences? Austgems Pty Ltd is seeking a highly motivated and experienced, full time Retail Manager (General) to lead our online and instore opal sales establishment. As a Retail Manager, you will be responsible for overseeing all aspects of our opal sales, customer service, and marketing efforts. This role requires fluency in both English and Mandarin, as we have a rapidly expanding Chinese client base.

Responsibilities:
Store Operations:
· Oversee the day-to-day operations of our online and instore opal sales establishment.
· Ensure product listings are accurate, up-to-date, and visually appealing.
· Maintain retail inventory and procure opal stock at optimal levels and pricing.
· Continuously improve online and instore experience, creating a customer friendly and responsive environment.
Sales and Marketing:
· Develop and execute effective marketing strategies to promote retail sale of our opal products.
· Analyze market trends and customer preferences to identify opportunities for growth.
· Set retail pricing.
· Implement promotional campaigns and special offers to increase retail sales and customer retention.
· Create engaging content for our social media platforms.
Customer Service:
· Provide outstanding customer support to English and Mandarin-speaking retail customers in person and via email, chat, and phone.
· Address customer inquiries, concerns, and complaints in a timely and professional manner.
· Ensure that retail customer feedback is collected and used to improve products and services.
· Work towards building long-lasting customer relationships and brand loyalty.
Team Management:
· Build and motivate a team of sales associates and customer service representatives.
· Set performance goals, provide regular feedback, and conduct performance evaluations.
· Foster a positive and collaborative work environment that encourages teamwork and creativity.
Performance Analysis:
· Monitor key performance indicators (KPIs) and sales metrics to evaluate the effectiveness of marketing strategies.
· Generate reports on retail sales performance, customer feedback, and website analytics.
· Use data-driven insights to make informed decisions and drive continuous improvement.

Requirements:
1. Fluency in both English and Mandarin is essential to cater to our customer base.
2. Proven experience in retail store management (online and instore), preferably in the gemstone industry.
3. Strong understanding of e-commerce platforms and online marketing strategies.
4. Excellent communication and interpersonal skills to engage with customers and team members effectively.
5. Demonstrated ability to analyze data and make data-driven decisions.
6. Exceptional leadership skills to lead and motivate a team to achieve retail sales targets.
7. Customer-focused approach with a passion for delivering outstanding service.
8. Highly organized with the ability to multitask and prioritize tasks effectively.
9. Preparedness to travel widely throughout regonal and remote NSW for extended periods of time visiting and liaising with opal miners / opal wholesalers

Join our dynamic team and become an integral part of our business. If you are a self-driven individual with a passion for gems, sales and marketing, we'd love to hear from you! Please submit your application, including your resume and a cover letter detailing your relevant experience and language proficiency.

Salary range: $70,000 to $80,000 per annum.

This advertisement was first published on 12 February 2024
Applications and expressions of interest will be accepted till 16 March 2024

ABOUT THE COMPANY.
FJC Studio is a multi award-winning & and multi-disciplinary design studio noted for its commitment to design excellence and innovation, sustainability, reconciliation and the enhancement of the public domain. FJC Studio’s in Sydney, Melbourne and the UK, are open, and inclusive, with a diverse team that fosters collaboration among experienced design professionals and technical experts across the full range of project typologies.
ABOUT THE POSITION.
This position is an exciting one for a full time permanent Senior Interior Designer who would like to take the step up and manage the design and delivery of landmark projects with a leader in Architecture & Interior Design.
DUTIES & RESPONSIBILITIES.
• Manage several projects and design teams simultaneously
• Internal and external team management and business development
• Close Client interaction and site visits
• Designs interior spaces, including permanent architectural details and temporary elements
• Producing design concepts, detailed workings, mood-boards, drawings and specifications as required.
• ArchiCAD and Rhino documentation & designing
• Preparing bids, tender applications and presentations
• Establishes project timelines and coordinates work activity, vendor involvement and outside contractors as necessary
SKILLS & EXPERIENCE.
• At least 8 years experience with a confident and proactive approach to your work
• Ideally you will have a variety of project typology experience.
• Education, Commercial, Retail and base-build project experience will be highly regarded
• Strong ArchiCAD ability is essential
• Bachelor degree in Interior Architecture
SALARY
• Salary range for this position is between $110k to $160K including superannuation.

Your Career

As a Regional Account Manager, you will focus on Critical Infrastructure and Public Sector Accounts, you will be responsible for generating new opportunities in our growing territory. You are the primary point of contact for these accounts and are accountable for delivering at above-quota sales performance in your region. You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high, executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by Palo Alto Networks solutions.

You will lead to identifying and signing appropriate channel partners as well as training them on our solutions. Additionally, your credibility will guide your customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge.

Your Impact

• You will specifically be responsible for acquiring and managing Critical Infrastructure and Public Sector accounts in Queensland

• Employing world-class account management skills to identify cross-selling and up-selling opportunities within the target accounts

• Be a highly competent presenter, with a proven track record in selling to C-level executives

• Develop and maintain detailed account profiles including organisational charts for all accounts to be reviewed by management on a quarterly basis

• Facilitate communication on strategic and tactical issues facing our clients and partners

• Maintain continuity and up-to-date knowledge of industry trends, technical developments, and governmental regulations that affect target markets

• Develop market strategies and goals for each product and service - understand the strategies, goals, and objectives of accounts

• Lead coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)

• Take full responsibility for accurate sales forecasting by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process

• Extensive domestic travel and possible International travel as necessary

What you’ll do:

Join carsales as a PR Manager (12 month maternity leave cover). Working within the marketing and content team, you will also engage with various internal departments across the organisation and collaborate closely with our Global Corporate Affairs team. This role will be responsible for:

• Developing and implementing comprehensive PR strategies and campaigns aimed at increasing our company's brand image and reputation, thought leadership, and visibility within the industry.
• Nurture and maintain relationships with both consumer and trade focused media outlets, bloggers, influencers, and community partners to secure positive coverage and endorsements.
• Collaborate with internal subject matter experts and stakeholders to craft and distribute media releases and press material.
• Identify and leverage opportunities for thought leadership and speaking engagements at industry conferences, events, and forums to showcase our expertise and insights.
• Increase visibility of our brand through industry leading events and awards, as well as seek opportunities for us to  elevate our brand at events through activations, sponsorships and/or speaking engagements.
• Proactively monitor industry trends, regulatory developments, and competitive landscape, and leverage insights to inform PR strategies and messaging. 

PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation.

We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting team.

What you will do: 

• Conduct high level reviews of industrial relations legislation and instruments, particularly modern awards and enterprise agreements 
• Ability to identify ambiguities in industrial instruments and translate to simple questions/understanding 
• Implement and maintain databases with relevant industrial relations regulatory changes, legal cases and court decisions
• Improve on processes and databases
• Create content for industrial relations updates for online distribution
• Host industrial relations introduction sessions for new employees 
• Collaborate across teams and assist understanding of industrial relation laws

• Bachelor of Law 
• 2 years experience 
• Proven ability to interpret and apply legislation
• Proactive and able to work independently as well as part of a team
• Excellent attention to detail 
• Excellent written and verbal communication skills

We are a young scale-up with plenty of space for career development. You will be given every opportunity to learn and grow in a fast paced, growing company. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.

The Senior Network and Security Engineer will provide technical leadership and expertise to design and deliver customer solutions using the latest technologies in a hands-on project delivery role.

As a Senior Network and Security Engineer, you will:

• Bring your project delivery experience and passion for the latest technology
• Take ownership of your projects and work closely with key stakeholders
• Enjoy keeping up to date with the latest network and security technologies
• Thrive on being involved in a range of different projects concurrently and enjoy building strong relationships with key internal and external stakeholders

Accountabilities:

• Interpret client requirements through the hosting of design workshops
• Produce detailed design documentation and the deployment of network and security solutions
• Continuous learning for current and emerging technologies to support Logicalis product offerings through self-paced, instructor lead training and vendor certifications
• Work with and mentor junior staff

Essential Skills:

• Demonstrated experience in project delivery of complex Network and Security solutions
• Demonstrated experience working across SD-WAN, WAN, LAN and Wi-Fi solutions including Cisco, Aruba and Fortinet
• Demonstrated experience working with security solutions including NGFW, SASE across Cisco, Fortinet and Palo Alto
• Current vendor certifications which may include Cisco, Palo Alto, Fortinet and Aruba
• Strong communication, presentation and documentation skills with the ability to articulate to technical and non-technical audiences

Desirable Skills:

• Experience with or exposure to Public Cloud, NAC, SIEM
• Data Centre network design and deployment
• Network automation experience

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

What will a day in this role look like: 

• Undertakes, manages, and produces appropriate 2D and 3D model production, documentation and other technical work tasks to agreed schedule including BIM, standards (AECOM, client and project), and in accordance with the project plan.
• Co-ordinates and reviews drawing mark-up between head office and offshore partners always ensuring effective communication and adherence to client standards.
• Contributes to a complete and integrated set of digital project content including documents by working co-operatively with team members.
• Production of design and drawings to high standard of specification and presentation, with excellent drawing checking ability

The Industry Marketing team is at the forefront of our company’s growth, helping the world to understand our unique value and its relevance by industry. We seek a passionate marketer who can define the best program of action to excite and mobilize Global Public Sector (GPS).  In this role, you will distill our platform and products into compelling value propositions that motivate audiences toward deeper engagement with ServiceNow. Your role in helping us to reimagine the future of work will require thought leadership, action-orientation, commitment to excellence and incredible teamwork. This individual contributor role reports to the Sr. Director, Industry Marketing.

 What you get to do in this role:

• Define ServiceNow’s value proposition for Global Public Sector, its Solutions and included set of products, globally; create the narratives for the key buying centers
• Help to fuel the growth of Global Public Sector by contributing to scale marketing and selling motions: optimize motions for Public Sector target personas, aligned to mission areas and solutions, sales maturity, market maturity and solution-market fit
• Provide input to compelling content across a variety of asset types (research, white papers, presentations, customer stories, e-books, etc.) and communication platforms ( .com, social, blogs, webinars, email, events, community and more)
• Partner with product management to articulate value propositions and amplify release-related deliverables; ensure alignment between product-level and industry-level messaging and taxonomy; ensure relevance of messaging to industry audiences
• Identify, validate and develop cross-organizational use cases for our products and solutions
• Provide field go-to-market enablement content based upon that team’s strategies for effective selling and value-based selling principles.  Relationships include linkages to Partner, Analyst and Client Advocacy teams
• Help drive scale efficiencies across ServiceNow: run communities of practice, participate in planning and interlock meetings, make process improvements, and generally mature the marketing functions upon which you have influence
• Collaborate with linked global marketing teams to create end-to-end marketing programs that drive scale and value, and which are designed with localization in mind (linked teams include campaigns and pipeline demand generation, regional and account-based marketing, public relations, internal communications and brand)
• Act as a spokesperson for ServiceNow solutions to internal and external audiences, including sales kickoff, sales training, executive briefing center, Knowledge, events, webinars, industry conferences, and analyst briefings
• Help support key conferences and regional events - including speaker selection, content reviews, and messaging support
• Help develop and deliver sales training content to improve funnel and sales performance

LegalVision is a market disruptor in the commercial legal services industry. Our innovative business model and custom-built technology allow our lawyers to provide a faster, better quality and more cost-effective client experience. LegalVision is a leader in delivering legal services in Australia, New Zealand and the UK, and has assisted more than 150,000 businesses. We were named an Employer of Choice by Australasian Lawyer in 2019 and 2020, and Law Firm of the Year at the 2021 and 2022 Australasian Law Awards.

The Opportunity

We have an exciting opportunity for a Trade Marks Graduate to launch your legal career at Australia’s fastest growing law firm. LegalVision was founded to improve access for every business to quality legal services, disrupt the traditional law firm model, and promote a culture of technological innovation in Australia and beyond. As a Graduate at LegalVision, you will play a critical role in bringing this mission to life.

You will receive comprehensive formal and on the job training focused on technical legal knowledge, matter management, and client service to give you a strong understanding of the legal needs of Australian businesses, in order to provide pragmatic advice.

What You’ll Be Doing

Working in the Trade Marks team and under the supervision of our Practice Leader and Senior Lawyers, you’ll be communicating with clients and taking care of matters from your first month! A typical day for our graduate lawyers may include (among other things):

• Advising and assisting clients on Intellectual Property protection, including conducting trade mark risk assessments, filing and prosecuting trade mark applications worldwide, and managing international trade mark portfolios.
• Providing oral and written advice to clients on a broad range of legal matters (including as part of our industry leading Legal Advice Consultation service).
• Conducting legal research.

The Ideal Candidate

• Qualified with strong academics: You have completed your Australian law degree and are either already admitted as a Lawyer, or will be admitted by the end of April 2024. Alternatively, you may be a recently-qualified Trade Marks Attorney.
• Wants to do things differently and isn’t the average law graduate: You have an entrepreneurial mindset and are keen to grow as a lawyer in an innovative NewLaw environment.
• Passionate about the client experience: You are focused on your clients and you’re dedicated to creating experiences that exceed client expectations.
• Personable, empathetic and resilient: You are friendly, warm and professional. You celebrate the ups and push through and learn from the downs.
• Cool and calm under pressure: You are an organised and efficient worker, and can effectively manage competing priorities.

The Perks

• Fast-paced environment with accelerated growth opportunities for high performers.
• Talented and energetic teammates across the UK, Australia and New Zealand.
• Up to 25 days annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular firm-wide socials, drinks and team lunches.
• Vibrant (and dog friendly!) office environment in Surry Hills, super close to Central Station.
• No suits = more money to spend at Messina up the road!

Apply Today!

If joining LegalVision as a Graduate in our Trade Marks team sounds like the perfect start to your legal career, we’d love to hear from you!

Good luck!

Title:

Senior Civil Engineer

Join us today! 

KBR will give you the opportunity to work on some of the most complex projects with the most skilled and passionate professionals, who inspire and encourage you to step up and pave your own path. As we continue to evolve to service the future needs of our customers, you also have the opportunity to evolve with us, progressing your career in new and exciting ways. 

We want to ensure our people are fulfilled and lead exciting and rewarding careers. That’s why we harness their unique passions and talents and trust and empower them to lead careers that extend in all directions.  

Our safe, supportive and creative culture provides a space for our people to thrive and think beyond their job description and be a part of our evolution.  

The Opportunity  

During this exciting growth period we have an opportunity for a Senior Civil Engineer to join our Civil Engineering team in Sydney.  

The role will involve a wide variety of responsibilities such as planning studies, investigations, design, specifications, technical reports and services of road, drainage, pavement, underground utilities, and other civil engineering works. The position involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, applications for design concessions, and difficult coordination requirements.

  

We place a strong emphasis on collaboration, both within our local office and KBR nationally. As such, you will likely work with interstate colleagues on exciting engineering projects. You will work with a diverse team of highly regarded people who are committed to ensuring we remain a key partner to our clients and contributor to delivering future projects. 

Who are you? 

The ideal candidate will have Bachelor of Engineering (or equivalent) with a minimum of 7 years’ experience in a broad range of infrastructure projects working within a multi-disciplinary environment and Substantial experience in planning and design of Roads and Civil Infrastructure along with experience in 3D design software such as 12D.   

Existing chartership Chartered Member (CPEng) of Engineers Australia, registration with the National Engineering Register (NER) or the ability to be registered is required.

What we do 

KBR’s Infrastructure Services Australia business works with customers across the nation to deliver projects that create a better, more sustainable, and technology-enabled future for all Australians. Through trusted partnerships with our customers, our best and brightest deliver innovative solutions across the transport, water and environment, buildings, defence infrastructure and program management and construction consultancy markets.  

We are a team of over 800 diverse, flexible, adaptable, and highly skilled people who provide a wide range of professional consulting services to the private and public sector. Our high-performing teams are digitally connected and geographically diversified to match the changing characteristics of our principal markets and have the expertise to serve our clients’ requirements through the full project lifecycle. 

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.  

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve. Our expertise and adaptability are unmatched and continues to meet the demands of tomorrow to help shape Australia’s future for the better. 

Together, we deliver Infrastructure for a better tomorrow.  

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how

We are a people company — great people doing great things, and we look for people who bring passion as well as technical excellence to their jobs as we believe every employee is integral to shaping the future of our business.   

While our people are busy delivering leading science, technology and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best. 

We can offer you flexible and family friendly working arrangements including flexibility with hours as well as your work location. You will receive ongoing professional development and the opportunity to work with technically eminent professionals. Employees of KBR may benefit from up to 8 additional hours of accrued flexible leave every 4 weeks. 

KBR has all the benefits of a global organization with a local company feel. You’ll get to know everyone in the South Australian business and won’t just be a number. 

Help shape tomorrow by applying today! 

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities. 

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences. 

 

To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform. 

The company is looking for a Head of Global Public Safety who is an expert in Public Safety Solutions and has a deep understanding of the emergency management life cycle, including planning, response, recovery, and resourcing. The position provides visibility within ServiceNow and an opportunity to support accelerated sales results.  

You understand the core Public Safety business processes and surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Safety and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps. 

 

What you get to do in this role: 

• Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.  

• Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.  

• Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy. 

• Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market. 

• Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally. 

• Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each. 

• Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative). 

• Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.  

• Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies. 

• Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector. 

• Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions. 

• Create and lead of global Center of Excellence on public safety. 

• Integrate, curate, and share use cases globally related to public safety. 

• Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy. 

• Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges. 

 

 

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role is based in Adelaide

Salesforce Professional Services focuses on delivering strategic engagements that define entrepreneurial opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products with 3 fundamental layers:

• An extensive data model.
• A complete set of business processes and integrations.
• A full range of omnichannel experiences and apps (including sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and commerce solutions).

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM Company?

 

Role Description

Our team collaborates with our Customers and Partners during the project lifecycle to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive towards the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Based on seniority they are involved in the building of solutions (configuration and coding) and/or leading diverse teams of resources in delivery or in strategic aspects.

Program Architects serve as strategic advisors and Salesforce product and platform guides to the company’s largest enterprise customers. They typically engage at C-level and drive conversations with our customer’s enterprise architects and business users equipped with standard methodologies for enterprise architecture functions such as security, performance, development process, and application governance.
 

Your Impact

Through our extended onboarding program of formal certifications, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Industries Authority at the forefront of our Architecture offerings, delivering outstanding customer success.
 

To be successful in the role you:

• Ensure scalable and standard methodology solutions to meet and exceed customer needs
• Guide the evaluation of business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer
• Review and guide project vision and direction, implementation approach and key artefacts
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
• Fuel our internal growth by identifying, leading or contributing to internal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
• Where required, support pre-sales activities to position Salesforce Services
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Basic Requirements

• Prior experience in the Public Sector/Health industry is an advantage.
• Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Master Data Management.
• Ability to analyze, design, and optimize business processes via technology and integration
• Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases
• Work independently and as part of a distributed team and a willingness to take ownership of problems
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Available to travel regionally and occasionally internationally depending on customer needs

Preferred Requirements

• A detailed understanding of Web Services, Data Modeling, Cybersecurity requirements and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
• Ability to build and maintain key relationships with C-level / mid-level and key decision makers
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions
• Salesforce Industries and Salesforce Certifications
• Affiliated to industry forums such as TM Forum (SID, eTOM).
• TOGAF and Industry Architecture qualifications.
• Agile Methodology certification such as Scaled Agile Framework.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Your new role and how you’ll make a difference

This position is responsible for the provision of guidance and leadership to the Public Access Centre (PAC) team; ensuring an exceptional level of customer service to both internal and external customers of illion; and delivering quality collaboration and consultation with internal and external stakeholders in the ongoing effort of process improvement, leadership and capability uplift. 

The value-add things you’ll be doing

• Lead the Learning and development planning process for all direct and indirect reports. 
• Lead efforts to improve illion customer experience. 
• Coach the team in best practice management of support requests for all Customers and stakeholders (internal and external). 
• Accurately maintain and distribute all daily, weekly, quarterly and annual team reports in a timely manner. 
• Accurately maintain and distribute all monthly individual reports in a timely manner. 
• Conduct ad hoc reporting as needed. 
• Provide process leadership where required for each of the processes maintained by the PAC team. 
• For selected processes found to be inefficient:  
• Document current process.  
• Provide process improvement recommendations. 
• Implement process improvements. 

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to solution services, cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The Security and Compliance Manager will have a “hands-on” role, governing the operations of the Security Operations Team, performing daily tasks and maintenance to security related systems, as necessary.  You will be responsible for coordinating and prioritizing activities for the Security Operations Team. This position will include membership in the Konica Minolta Global Security Council and would represent the APAC region.

• Establish and maintain the Security Operations governance framework, ensuring alignment with Company Objectives
• Lead team resources and provide oversight in the onboarding of technical solutions for managed clients.
• Establish internal project scope and design workflow solutions for our clients while ensuring client satisfaction throughout the entire process.
• Understand and improve IT Weapons Design and Build standards
• Participate in IT Weapons training and recommended certification paths
• Be an escalation point for the Service Desk and other Consulting teams at IT Weapons
• Perform system audits
• Analyze security data and reports
• Maintain managed security solutions (SIEM, AV, Firewalls, Anti-SPAM, Vulnerability Management tools)
• Perform security assessments
• Be available to assist team members 24/7 - on call based on rotating team schedule
• Be able to handle multiple assignments, manage priorities, and meet strict deadlines
• Have proven client-facing skills developed in a professional environment
• Have experience interacting with project stakeholders and vendors

Who are we looking for?

• D3+ years in networking and security related functions
• Experience with maintain security solutions.
• Experience with event analysis

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applications from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

As the Chief Information Security Officer (CISO) at Endeavour, you will play a pivotal role in developing and implementing our organisation-wide information security strategy. You will lead initiatives to assess and mitigate cybersecurity risks, establish robust governance frameworks, and ensure compliance with regulatory standards. Your responsibilities will include overseeing incident response, conducting security awareness training, and managing vendor relationships. 

As we continue our journey towards greater operational maturity, we are placing even more emphasis on ways of working and collaboration particularly across our cyber and broader technology teams. To enhance and sustain our success our CISO will need to communicate security-related concerns in terms of business impact and develop integrated plans to drive improvements in our security posture.

Key Responsibilities:

• Develop and lead the implementation of an organisation-wide information security strategy aligned with business goals.

• Assess and prioritise cybersecurity risks, ensuring compliance with policies and regulations.

• Establish and oversee robust governance frameworks and incident response plans.

• Conduct security awareness training and foster a culture of security consciousness.

• Manage security technologies and partnerships to safeguard information assets.

• Assess and manage security risks associated with third-party vendors and partners.

• Collaborate with internal and external stakeholders to address security concerns and provide regular updates to executive leadership.

• Lead and inspire the Cyber Security team, actively supporting talent development and growth.

Title:

Senior Civil Engineer, Water

We support water customers across Australia to provide our communities with the best drinking water and innovate ways to safeguard and secure our country’s water supplies, while elevating public spaces and enhancing livability.

The Opportunity

This is an opportunity for a Senior Civil Engineer with Water Industry, Planning, Design or Construction Experience.

You’ll be a key member of KBR’s Water team who, in a joint venture with John Holland has been delivering Melbourne Water’s complex infrastructure projects through major design and construction framework, that will see us supporting Melbourne Water for well over a decade of continuous service.

In addition, the team are delivering major capital projects to South East Water’s record $1.5 billion investment as part of a new industry partnership between Abergeldie, BMD & KBR (ABK). The 10-year contract will see ABK plan and deliver major infrastructure upgrades in partnership with South East Water as part of a new integrated capital works planning and delivery model.

As part of our team, you will play a key role in team development of junior engineers and strongly contribute to client relationships, technical oversight, and the commercial success of the business unit. You will collaborate with a diverse team of talented people who are committed to supporting our clients through long-term partnership arrangements; not to mention a key contributor to delivering projects.

Who are you?

We are looking for a delivery focused Senior Civil Engineer looking to take the next step and join our high performing Victoria Water team. You will be motivated by achievement, outcome-focused and present professionally and in a friendly manner to peers, clients, and stakeholders.  

  

You will have previous experience in a similar senior role in the water sector and effective communication and people skills. You will have experience in strategic planning and investigation and can produce high-quality reports and proposals.

You will have the following skills and experience:

• Hold an accredited Bachelor of Civil Engineering
• Design experience with knowledge of industry standards. Preferably experience with undertaking designs in accordance with the Melbourne Region Water Authority Design Standards (MRWA WSAA Standards).
• Proven ability to work in engineering, and design modelling teams, work directly with Water Authority clients, and manage projects to scope, budget and program.
• Previous experience gained within an engineering consultancy environment.
• You are a Chartered Engineer (CPEng) or have eligibility to apply for this accreditation.

Who are we?   

Our water team offers services across the full water cycle, delivering major pipelines, large pumping stations and advanced water, wastewater, and recycling treatment plants.

We address critical water cycle challenges and provide solutions through adopting flexible program delivery models and ongoing asset management programs. We are the market leader in program management consulting, supporting key water utilities to achieve phased savings in capital expenditure, while delivering the best environmental and community outcomes that keep the cost of water bills low for millions of Australian people and businesses.

Explore our water discipline here: Cover - Water (foleon.com)   

At KBR, we value you – here’s how. 

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best. Other benefits include:

• Industry leading salaries reviewed annually. 
• 20 Days Leave per year + an additional day off every 4 weeks (33 days in total) 
• Salary packaging and Novated leases 
• Paid professional membership fees. 
• Life/Health insurance discounts 
• Flexible work arrangements (start/finish times, WFH, Flex time) 
• Employee stock purchase plans 
• Paid parental leave. 
• Personal Career development plans 
• Growth and promotion opportunities 

Help shape tomorrow by applying today!    

For a confidential discussion please call, Kelly Power, 03 9828 5240   

  

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.    

  

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.   

  

#LI-DNP #LI-DNI  #S-DNI   

Could you be our next Legal Counsel?

Are you ready to be a key player in shaping the future of one of the world's most iconic brands? As a Legal Counsel, you will be a vital part of our dynamic legal team, contributing to a wide range of commercial matters. With a background in supply chain management and franchising, your expertise will shape the legal landscape of McDonald's.

 

What can you expect on a day-to-day basis?

• Navigate complex supply chain issues, ensuring compliance with relevant laws and addressing consumer concerns
• Collaborate with cross-functional teams on innovative supply chain solutions, conducting training sessions, and updating guides
• Draft and negotiate agreements with third parties, ensuring the smooth functioning of our global operations
• Review and prepare franchise agreements, advising on franchising and ensuring compliance with legal requirements, including the Franchise Code of Conduct
• Proactively identify risks, recommend solutions for risk mitigation, and ensure compliance adherence
• Provide legal support on corporate policies and deliver outstanding support to our customer service team

 

• ensure a high quality of public area cleanliness.
• represent our friendly and professional 5-star service philosophy.
• have a strong customer focus with a keen eye for detail.
• Be friendly and warm with our guests and co-workers.
• seek information on requests, special events and high resort presentation standards.

BESIX Watpac are looking for a legal resource to join our fast paced and dynamic team, reporting to the Group Contracts Manager. This role will be based in our Sydney office providing support to all business units nationally. The key responsibilities of this position include:

• Ensure compliance with BESIX Watpac’s policies and procedures;
• Advise the business on contract interpretation and administration on our projects;
• Identify and advise on key contractual and legal risks and provide advice to the business on risk management and dispute avoidance;
• Advise the business on relevant legislative requirements and ensure that BESIX Watpac’s policies are regularly updated to reflect these;
• Prepare legal and commercial benchmark reviews of tender head contracts;
• Report on legal risks in tenders and work with tender teams to address these;
• Prepare returnable schedules outlining proposed head contract departures including where required, preparing amendments to the head contract;
• Attend tender, contract and dispute resolution discussions and negotiations;
• Prepare special conditions to BESIX Watpac’s template suite of agreements to ensure compliance with head contract requirements, and back down obligations/risks as appropriate;
• Review and respond to proposed departures by subcontractors and consultants to BESIX Watpac’s template suite of agreements;
• Instructing and managing external lawyers;
• reviewing and drafting amendments to various forms of construction documents including warranty deeds, settlement deeds, and novation deeds;
• Review confidentiality agreements and MOUs and draft necessary amendments;
• Review and update BESIX Watpac’s template suite of agreements to incorporate legislative changes and/or streamline processes;
• Assist in developing and delivering training on contract interpretation and administration;
• Assist in the management of formal legal disputes including security of payment, contract disputes, HBA and the Design and Building Practitioners Act;
• Providing general legal advice to the business including with respect to IT, HR, marketing and WHS matters.

“People don’t just value my perspective, they trust it –and that’s powerful.”

• Collaborate for Success: Drive Ongoing Marketing and Sales Programs with Partners.
• Work for a culture that values its Employees
• Fulltime, Hybrid, Sydney Based

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

Reporting to the CEO, LEAP APAC – you will work directly with our partners to create and implement on-going marketing and sales programs.

WHAT YOU’LL DO

• Development and implementation of the yearly strategic partnership plan which may include advertising, conferences & events including in-house webinars and seminars, membership discount schemes, speaking opportunities and joint collateral.
• Transformation of old sponsorship strategy into a 'strategic partnership' plan with a deeper relationship with associations to penetrate membership base
• Establish new relationships and seek out new partnership opportunities to ensure coverage of high priority segments and new products as needed by the business.
• Hold key relationships with industry associations with overall objective of leveraging association membership base to achieve revenue objectives.
• Initiate on-going conversation and interaction between IT and associations foster relationships and increase brand favourability with high-level industry influencers.
• Negotiation of partnership agreements (both renewal and new) with industry associations to drive new and referral business, generate new leads and retain current customer.
• Strategise and implement conferences & events from creative, brief, to execution
• Ensure smooth execution of events (with the help of marketing assistant) which may include designing of booth space, logistics/courier
• Ensure all attending external conference are properly briefed via Fact Sheet ensuring IT attendees agree on business objectives
• Implement new and improved processes to aid assessment of partnership opportunities, measure ROI and record feedback with aim to avoid ambiguity and help structuralise decision making process
• Maintain positive relationships with industry associations in the legal, corporate and practice management industries
• Be the go-to person for all partnership related queries for internal stakeholders and external associations
• Provide recommendation, collate feedback, assess/consider all internal stakeholder comments for all partnership proposals before deciding to proceed or decline.
• Working closely with Content and Digital Manager to ensure coverage and generate interest/awareness from potential Clients for Partners.
• Ensuring partnership entitlements are fully utilised
• Build trusted relationships with new and existing clients, and certified LEAP Partner Network consultants
• Identify and resolve issues, complaints, and enquiries from team members, clients and LEAP Partner Network
• Manage LPN documentation, policies and procedures (internal and external team members) including assisting with the preparation of resource and training materials
• Monitor certified consultants’ pipeline and delivery of work to maintain certification
• Report figures to the CEO on a weekly basis
• Organise & implement required training, presentations and events
• Provide onsite and online training with the LEAP Partner Network covering all functionality in the LEAP software and processes, including Salesforce accuracy
• General Troubleshooting

WHAT YOU’LL BRING

• Exposure to Legal Sector either from a financial or file management perspective
• Experience in Bookkeeping and/ or accounting
• Demonstrated organisational and time management skills as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Ability to present training sessions and deliver business plans to a variety of audiences.
• Demonstrated ability to work under pressure, and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and with the Partner Network
• Proven ability to manage internal and external teams to drive business outcomes

WHAT YOU NEED TO BE REALL GOOD AT

• Building trust – interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
• Gaining commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
• Facilitating change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Continuous improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
• Planning and organising – establishing courses of action for self and others to ensure that work is completed efficiently

JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES/RESPONSIBILITIES)

• Challenging work – working on difficult or demanding tasks requiring substantial effort and commitment
• Task variety – working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
• High involvement member – working in a participative, empowered environment
• Continuous learning – increasing knowledge and skill when circumstances call for additional learning
• Relationship building – developing and maintain ongoing working relationships with others requiring interaction and mutual support

 

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

What a day in this role will look like:

• Lead the ICT and Security design and delivery on projects, responsible for project costing, client engagement and briefing, development of technical solutions, documentation of design and specifications, and liaising with contractors during construction.
• Technical design of ICT and Security systems including communications passive infrastructure (structured cabling systems), IT Network (LAN, WAN, VoIP, Wireless), and electronic security systems, including CCTV, Electronic Access Control, intruder alarm, perimeter intrusion detection, Type 1A Security Alarm Systems, and Cyber Security.
• Collaborate with the local Buildings and Places team and national AECOM Technology Advisory group on a diverse range of projects in sectors including health, education, aviation, defence and justice.
• Mentor and provide technical guidance to junior team members and build your own career through professional development and training.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

Primary Details Time Type: Full time Worker Type: Employee Location: Sydney Type: Permanent, full time The opportunity We have an exciting new opportunity available for an Information Security Compliance & Risk Consultant to join QBE and support a significant transformational change in the way Cyber and information security risk is considered and mitigated across the core business, 3rd party suppliers, programs and projects. This intellectually challenging and highly influential role is part of a Group Cyber Security team accountable for safeguarding QBE from increasingly sophisticated Cyber and information security threats. The role works to make QBE safe, secure and resilient; working to continuously out pace and outsmart cyber threat faced by our business. We are looking for an experienced individual with expertise in PCI DSS and ISO 27001 to ensure the highest standards of information security across our organization. The successful candidate will play a key role in evaluating, implementing, and maintaining information security controls to safeguard our data and systems. Your new role Lead efforts to achieve and maintain compliance with PCI DSS and ISO 27001. Conduct comprehensive risk assessments and vulnerability assessments to ensure adherence to PCI DSS and ISO 27001 standards. Lead Internal and External audits to assess compliance levels and address any identified gaps or issues with relevant stakeholders Provide input into information security policies, procedures, and standards to adhere to PCI DSS and ISO 27001 compliance Collaborate with internal teams to identify and mitigate security risks. Provide guidance on security best practices and ensure adherence to regulatory requirements. Conduct regular security awareness training for employees on PCI DSS and ISO 27001 requirements Stay current on industry trends, emerging threats, and best practices. About you Significant experience in Cyber Security roles, with a strong emphasis on Cyber Security Risk and Compliance in the insurance or financial services sector. In-depth knowledge of PCI DSS and ISO 27001 standards. Strong understanding of information security principles and best practices. Experience with risk management frameworks and methodologies. Relevant certifications such as CISSP, CISA, or CRISC are highly desirable. Excellent communication and interpersonal skills. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 14/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

About Us

The Missing Link have been operating in Australia for over 26 years with offices in both Sydney and Melbourne. With over 180+ staff, you will be joining a highly successful team which is set to grow.

Our core offerings include cyber security, hardware and software, resiliency, cloud, communications, infrastructure, consulting services and managed services.

Our Security division is one of the fastest growing Cyber Security businesses in Australia and is split into three service areas:

• Red Team (Security Consulting & Penetration Testing)

• Blue Team (Security Architecture & Engineering)

• Security Operations Centre (SOC)

We're recognised as industry leaders and accredited to the highest levels in the design, delivery, and support of the latest technologies. We partner with market-leading global and local vendors to deliver world-class business outcomes through IT transformation. Today, The Missing Link is one of the most awarded IT companies in Australia.

We have a number of focus areas and specialisation within the SOC, these are:

• Defender: SOC Engineers who are responsible for the proactive management, maintenance and incidents involving security solution software and infrastructure

• Hunter: SOC Analysts who conduct regular hunts through telemetry from various security solutions looking for IOCs and BIOCs

• Watcher: SOC Analysts who triage and investigate alerts from various security solutions but primarily from EDR and SIEM

• Responder: SOC Analysts who lead or contribute to the progression and resolution of Incident Response scenarios
  

The Role

The Missing Link Security Operations Centre provides 24x7 Managed Detection & Response (MDR) support to our clients across a variety of sectors. Day-to-day you will be responsible for the monitoring and triaging of alerts from market-leading MDR technologies, collaborating with our SOC Engineers, Red Team and our clients to develop, test and tune use cases through Purple Teaming exercises.

You will also be proactively supporting our clients and the Senior Security Analysts in responding to security incidents, through log and malware analysis, OSINT and researching the latest zero-day vulnerabilities.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

Essential:

• 1+ years of experience working with systems, networking and security technologies either in an Managed Service Provider, or equivalent role.

• Hands-on security knowledge of Windows/Linux/Unix platforms

• Hands-on experience with one or more SIEM/EDR/VM systems and can demonstrate end to end knowledge of the TDIR Methodology

• In-depth knowledge of the MITRE ATT&CK Framework

• A demonstrated knowledge of IT security controls, OSI Model and TCP IP Stack

Desirable:

• You are naturally curious and a self-starter. Tell us about how you build Cyber Labs and Ranges in your own time, or your latest research project.

• You listen to and follow podcasts and bloggers like Darknet Diaries, Recorded Future, @IT_SecGuru or @TheHackerNews. Tell us what r/ threads you’re currently tracking.

• You have exposure to Vulnerability Assessments or Penetration Testing professionally or through your own personal research. If you’ve started a CEH or OSCP certification, even better!

• Show us how you automate using PowerShell and Python. • You have COMPLETED, not started, certifications such as CompTIA Network+ and Security+ as well as core networking such as Cisco CCNA or CCNP.

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches