We're looking for an experienced Façade Engineer to join our Melbourne team. This is a fantastic opportunity for someone eager to engage in diverse and exciting projects while working alongside a dynamic, high-performing team.

In this role, you'll collaborate closely with our Senior Engineers, receiving the support and mentorship needed to deliver high-quality projects, with hands-on involvement in every stage of the design and delivery process.

Joining our team means being part of a business working on standout projects, giving you the chance to make a real impact and take your career to the next level.

Base + Commissions paid monthly. Top Performers on 100k plus!

Seeking OUTBOUND call centre sales superstars! 

Working within the Lifebroker business unit through our General Advice model, we provide the information & comparisons necessary for our customers to make an informed decision to solve their insurance needs.

Offering a range of products across 5 of Australia’s top insurers, there’s always something to suit everyone.

Key Responsibilities: 

• Working within the Outbound sales team to achieve monthly sales targets.
• Facilitate phone & online enquiries, providing a positive experience for all.
• Contact, guide customers through their life insurance options with expertise. 
• Educate clients about the available insurance products, to help each client gain a full understanding of their options.
• Responsible to achieve monthly targets. 
• Maintain accurate records, documentation, and generation of quotes.
• Collaborate effectively with your team & other departments so clients experience an efficient and accurate application process.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We're looking for Job Coaches, In-Work Support Consultants, Employment Engagement Consultants & Client Solutions Consultants to join our dedicated and passionate teams in the Eastern, South Eastern, Western and Northern Suburbs of Melbourne!

    ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: Melbourne VIC 3000.
When; Tuesday 24th  September 2024, @ 12pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: Skye at [email protected]

As our new Government Relations Adviser, you'll play a vital role in supporting our Senior Adviser to build and maintain relationships with key government stakeholders. This is your opportunity to be at the forefront of financial policy and regulation, ensuring AFCA's voice is heard where it matters most.

We value diverse experiences and perspectives in our team. Whether you come from a background in government, policy, communications, or financial services, we're keen to hear from you. Your unique insights could help shape the future of financial dispute resolution in Australia.

Typically, in this role you will:

• Develop strategic approaches for engaging with government and political stakeholders
• Prepare high-quality briefings and materials for senior leadership and parliamentary appearances
• Monitor the political landscape to identify opportunities and risks for AFCA
• Manage issues referred by members of parliament, including constituent concerns
• Collaborate with internal teams to ensure consistent external stakeholder engagement