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AFCA

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Company Overview

AFCA has not provided any information.

List of Open Positions

Senior Manager - Finance Strategy and Operations

The role of Senior Manager - Finance Strategy and Operations, serves as a key support to the Head of Finance across a broad range of financial activities and projects. The Senior Manager will play a versatile role, managing both strategic initiatives and day-to-day financial operations as needed.This generalist position will focus on ensuring smooth execution of financial processes, financial reporting, budgeting, stakeholder engagement, and policy updates while suppor...

Full-time

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Dispute Resolution Specialist - Banking and Finance

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with consumers and financial firms to gather information and understand the core issuesApply a sound understanding of the AFCA complaint resolution criteria includi...

Full-time

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Ombudsman - Superannuation

Led by Lead Ombudsman Heather Gray, the Superannuation decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.We are looking for an Ombudsman (full time or part time) to join our busy and collegiate decision-making team to help resolve superannuation disputes. The rol...

Full-time

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Sessional Ombudsman - Superannuation

Led by Lead Ombudsman Heather Gray, the Superannuation decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.We are looking for a Sessional Ombudsman to join our busy and collegiate decision-making team to help resolve superannuation disputes. You will work on a “per-enga...

Full-time

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Consumer Panel Member - Small Business

AFCA is seeking interested Consumer and Industry Panel Members to support an Ombudsman in reaching a panel decision on complex financial complaints, particularly in relation to bank account transaction (e.g. scam) complaints and small business lending complaints. This involves providing expert services as part of a decision-making panel. Panels are made up of an Ombudsman, and one each of a Consumer and Industry expert of the relevant specialisation....

Full-time

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Ombudsman - B&F (12 month contract)

A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance complaints and achieve fair complaint outcomes.About the opportunityThe Banking and Finance (B&F) decision-making team at AFCA is focused on complaint resolution and engaging with both industry and consumer groups in tackling important issues affecting B&F customers. This includes complaints around credit, finance or...

Full-time

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Government Relations Advisor

As our new Government Relations Adviser, you'll play a vital role in supporting our Senior Adviser to build and maintain relationships with key government stakeholders. This is your opportunity to be at the forefront of financial policy and regulation, ensuring AFCA's voice is heard where it matters most.We value diverse experiences and perspectives in our team. Whether you come from a background in government, policy, communications, or financial services, we're keen to hear from you....

Full-time

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Senior Dispute Resolution Specialist - Financial Difficulty

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been r...

Full-time

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Company Summary

AFCA