As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

We are seeking a Senior Security Analyst to Manage the IT security systems, components, and processes which proactively protect the integrity, confidentially and availability of corporate business Information. Based onsite at Moorabbin, You will perform this by effectively assisting in designing, developing and implementing Enterprise Infrastructure and Applications Security strategies.

About this opportunity

Reporting to Pact's Cyber Security Manager, you will manage security posture, audits and security risk processes for BAU and all project activities. In addition, you will assist with architecture and design for security as well as assist in major incident management.

Your key responsibilities will be to:

• Help Define security policies, standards, guidelines and procedures to ensure ongoing maintenance of security
• Audit IT Infrastructure and Applications to ensure compliance of policies, standards, guidelines, procedures
• Be the focal point for ALL security related questions queries
• Assist to Manage the security education requirements for IT and Pact as a whole

Your skills and experience

To be successful in this role, you’ll have:

• Knowledge of security frameworks, standards, policies and best industry practices
• Ability to assist in analyzing, isolating and interpret business requirements/issues and translate into appropriate security and risk solutions
• Excellent verbal and written communication skills
• Ability to bridge the gap between IT and business needs
• An appreciation of IT, business and regulatory strategies in relation to IT security
• Experience in evaluation of security and technology risk issues relating to latest technologies and business solutions
• Bachelor’s degree in IS Security, IT, MIS, etc.

As a Senior 2D Concept Character Artist specializing in AAA games for PC, Console, and Nintendo platforms, you will play a pivotal role in shaping the visual identity of our games. You will collaborate with the art and design teams to conceptualize and create compelling, visually striking characters that resonate with our audience. 

KEY RESPONSIBILITIES:

• Create high-quality, visually appealing 2D concept art for characters, ensuring adherence to the project's artistic direction and vision. 

• Collaborate closely with the art and design teams to develop and refine character concepts, iterating on designs based on feedback and project requirements. 

• Produce detailed character sheets, mood boards, and style guides to communicate character concepts effectively to the 3D modelling and animation teams. 

• Maintain consistency in artistic style, quality, and vision across all character designs, adhering to technical and platform-specific constraints. 

• Stay updated with industry trends, techniques, and tools to continuously improve and innovate the quality of character concept art. 

About the business

Omron is a global leader in the vibrant and fast-growing automation and robotics field. We develop some of the coolest technology incorporating Robotics, Automation, IoT, Big Data and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

We are large enough to make a difference, Smart enough to listen.       

Our company employs 38,000 people worldwide. Locally, we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers – many of them are high-profile organizations.   

We’re mature enough to provide stability, Young enough to think ahead. 

During the past 89 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies. 

We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”

About the role

This is an 11-month full-time fixed-term opportunity with the possibility to transfer to a permanent role.

We are currently seeking a reliable and enthusiastic person to join our warehouse team.

Your duties would include:

• Pick and packing
• Dispatching of goods
• Checking and putting away incoming shipments
• Basic computer operation
• General warehouse duties including keeping warehouse a safe, clean and tidy place to work
• Stock taking and cycle counts
• Other tasks assigned by Supervisor/Direct Manager

The candidate we are seeking will need to:

• Be able to multi-task
• Be computer literate
• Work with minimal supervision
• Have an eye for detail
• Have strong communication skills
• Be a team player with an enthusiastic attitude
• Previous experience as a store person would be highly regarded.

We offer a positive work environment with excellent working conditions. A competitive salary will be negotiated.

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

MyWay: launching in 2023 – provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions. We’re transforming the way people access the outdoors and explore the world around them

Our culture: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

The role:

Reporting to the Claims & Resolution Team Lead, you’ll be responsible for managing damage incidents to ensure our owners get their vans repaired quickly and back on the platform for hire. So our customers can continue enjoying endless adventures in them! No two days are the same and you’ll find helping our owners and hirers back on the road super rewarding.

This isn’t an ordinary call center role. You’ll be working in the same office as the development team that built our platform, marketing and a big operations team that are all committed to doing their part to keep our customers and hirers happy. The team is diverse, inclusive and friendly. We offer flexible working arrangements so you work from home up to 2 days a week. However, you’ll enjoy coming into the office as it's got a great vibe. It’s also a modern workplace that’s been designed to engage our employees with some great perks.

Key responsibilities:

• Manage claims incidents for our owners on the Camplify platform
• Manage disputes between owners, hirers and the insurer
• Strive to resolve matters in a timely and cost-effective manner.
• Educate and communicate with the other members of our operations team on insurance policies and processes
• Advise customers on insurance matters

• A proven record of providing excellent customer service in an environment where you’ve been exposed to damage incidents and resolution processes e.g.. insurance, car hire, property management.
• Exceptional listening and communication skills
• The ability to build rapport with customers and service providers
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Sound judgment and cost management awareness
• Highly productive, great time management, and multi-tasking skills
• High level of computer literacy and skill, including G-Suite
• Eagerness and ability to learn quickly and to share learnings with team members

• Comprehensive training
• Work in a fun dynamic ASX-listed start-up
• Employee Share Scheme
• Van hire and product discounts
• An additional 2 days’ annual leave to go camping
• Employee rewards & recogition
• The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures!

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

The Lifecycle Communications Coordinator will be responsible for the day to day running of marketing campaigns across the student communications journey (i.e. prospective and current students), along with the analytics relating to these campaigns. They will be required to create direct response campaigns that deliver against key business objectives, while managing stakeholders by capturing communication requirements and implementing feedback on journey flows and content. Ultimately they will be responsible for ensuring continuous improvement of the student communications journey on behalf of our University partners.

About You

• Formal qualifications in a relevant discipline (Marketing/Communications) is preferable
• Experience using email marketing software and analytics
• Marketing Cloud experience & experience with using CRM data is highly desirable
• Direct Response communications experience
• Strong attention to detail and ability to work under tight deadlines
• Strong interpersonal skills, ability to work with cross-functional teams
• The ability to handle multiple tasks and take accountability for those task

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Freelancer.com is the world's largest freelancing and crowdsourcing marketplace in the world, with over 60 million freelancers across the globe. Our marketplace hosts a real life economy, where work is undertaken in every area you can think of. From design, writing, data entry and software development; through to cleaning, plumbing and dog walking - even NASA uses us!

If you have a passion for space and want to be a part of cutting-edge projects, this is the job for you. Freelancer.com is excited to announce the NASA Contest, where participants will get a chance to work on innovative projects alongside NASA engineers and scientists.

As part of this contest, you will have access to NASA's vast resources and will work on solving real-world challenges in space exploration. This is an opportunity for you to showcase your skills, make a meaningful contribution to the field of space science, and collaborate with industry experts.

About the Contest:

The NASA Contest is open to individuals with expertise in various disciplines including but not limited to engineering, computer science, physics, and mathematics. Participants will be required to submit innovative proposals and solutions to NASA's specified challenges.

If you are passionate about space exploration, have a strong problem-solving mindset, and thrive in a collaborative environment, we encourage you to apply for the NASA Contest on Freelancer.com.

• Expertise in a relevant field such as engineering, computer science, physics, mathematics, etc.
• Strong problem-solving skills
• Passionate about space exploration
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Experience in proposing and implementing innovative solutions

About Rokt

Rokt is the global leader in eCommerce technology, helping companies seize the full potential of every transaction moment to grow revenue and acquire new customers at scale. Live Nation, AMC Theatres, PayPal, Uber, Hulu, Staples, Lands’ End, and HelloFresh are among the more than 2,500 leading global businesses and advertisers that use Rokt's solutions to drive more value through every transaction by offering highly relevant messages to their customers at the moment they are most likely to convert.

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 Billion. We are expanding rapidly and globally – operating in 14 countries across North America, Europe and the Asia-Pacific region with the largest office in Sydney and a major R&D hub in NYC. With 50% annual growth and vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our eight core values: smart with humility, own the outcomes, force for good, conquer new frontiers, enjoy the ride, raise the bar, communicate with impact, and disagree then commit. These values help us attract, engage, and develop the right talent around the globe and ensure we foster an environment that helps us all do our best work. Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Rokt engineering team builds best-in-class eCommerce technology that provides personalised and relevant experiences for customers globally and empowers marketers with sophisticated, AI-driven tooling to better understand consumers. Our bespoke platform handles millions of transactions per day and considers billions of data points which gives engineers the opportunity to build technology at scale, collaborate across teams and gain exposure to a wide range of technology. We are expanding rapidly in our major R&D centres in NYC and Sydney. We are passionate about using intelligent systems to improve the transaction moment for retailers everywhere. Come join us and build the future!

About the role

For this role, we're looking for a Senior Product Manager who has experience building and scaling a Customer Data Platform at scale. There will be a focus on building a product that can be integrated across a wide number of Rokt's partners, so knowledge of how to make a data platform adaptable to a wide range of tech ecosystems is essential.

We also operate at considerable scale and complexity, so we ideally are looking for someone who lead product development with data ingestion at scale, while being able to handle the complexity that comes with handling large volumes of encrypted and confidential data.

You'll be working alongside some of the most talented and technically brilliant engineers in the world to build and maintain these systems, so an ability to speak to engineers on their level and get deep into the tech is key to this role. As you'll be taking point on critical data and engineering products and initiatives for the long term, we'd love to see someone who has worked within engineering teams as part of their squad.

• 8+years as a product manager in a high-growth tech company or other relevant organisation
• Bachelor's degree in a relevant field (e.g., science, engineering, computer science)
• MBA (preferred)

Responsibilities

• You’re experienced in owning the product strategy, vision and roadmap across multiple products. You’re creative and think outside of the here and now to set ambitious goals and direction.
• You’re a skilled problem solver and can find clarity in the biggest, most challenging problems
• You understand the value of both quantitative and qualitative research as input to problem-solving and defining winning products. You’re excited about tackling big opportunities and comfortable with ambiguity
• You are both an excellent individual contributor and mentor for others, effective at rallying teams to collaborate and deliver against business-critical goals

• You are a concise and effective communicator and are comfortable managing and leading discussions with senior executives.
• You are a passionate advocate for your product, authoring external content and representing the business in client discussions and industry forums

• You act as an owner not just for your product but for the broader org, teaching others and building a great culture of product excellence

• Work with the greatest talent in town. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and setting high standards for our Rokt’stars. This is essential in our high-performing, high-grow culture where we strive to bring in the brightest and best talent. Our teams thrive by challenging the status quo and we encourage all of our teams to unleash their desire to achieve something bigger.
• Join a community. At Rokt we’re a community of curious explorers. We’re not afraid of venturing into uncharted territories. We work together as one single, aligned team. We value diversity and transparency which is why we support a number of internal employee resource groups including an EDI steering committee, Rainbow Rokt which empowers our LGBTQIA+ Rokt’stars, Womxn who Rokt promotes gender equality in tech, and more.
• Accelerate your career. We want you to unleash your full potential. This is why we have an annual ‘Level Up’ allowance of $5,000 that gives Rokt’stars the ability to take courses, attend events, go to training, and more to help our great employees become even better leaders.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We even incentivise individuals to utilise their PTO with “High 5” days, an additional 5 days of PTO when you’ve used 75% of your allotted annual paid leave. We also offer a paid Rokt’star Sabbatical for employees who have been with us for 5 years or more.
• Stay happy and healthy. Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! Rokt offers a monthly allowance to use on a gym membership or online fitness classes. We also provide all Rokt'stars access to free 1:1 coaching, therapy and digital mental wellness resources.
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone is rewarded.
• See the world! We want our Rokt’stars to enjoy the ride. As we aim to bring meaning and fun to our everyday work, we host global all-staff events in amazing locations (Phuket, Thailand in January 2020, Hawaii in May 2022, and Whistler in 2023). As we strive to build a community of curious explorers, we also offer generous relocation packages for those interested in moving to another Rokt office. We have bustling offices in great cities including New York, Sydney, London, Singapore, and Tokyo.
• We believe we’re better together. We love spending time together and are in the office most days (most teams are in the office 3-4 days per week). We also get that you need to balance your life and your commitments so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
• We believe in equality. Rokt is an Equal Opportunity Employer and we know our collective strength comes from how different we all are. We encourage you to apply for one of our open roles—irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, colour, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

Salary Range - $225,000 to $270,000 AUD per year plus equity and benefits

#LI-Hybrid

Welcome to CT, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO, Adam Centorrino, is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

Transition and Change Management for critical projects.

Experience Skills Sought

• Demonstrated change management experience

• Proven project management processes and practices in a change management environment

• Excellent stakeholder engagement is required

• Understanding of scheduling

• Ability to develop relationships

Estimated start date

ASAP

Initial contract duration

6 months

Location of work

SYDNEY

Working arrangements

Working from Sydney Office.

Security clearance

Must have NV1

Security Clearance: Must have active NV1 clearance.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we offer cost-price tech discounts so you can stay up-to-date with the latest trends.

• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we are recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

About the Role

As a Senior Business Development Manager you will play a critical role in driving business growth for Ofload in Australia. You will identify and pursue new business opportunities with major Australian freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders. You will work closely with the broader Commercial team, including Marketing, and Analytics to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll Do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies, in line with company and team goals (OKRs), to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their freight requirements and providing tailored solutions.
• Collaborate with the broader Commercial team to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets and underlying goals (OKRs).
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager, particularly in a Senior role within comparable organisations
• Strong understanding of the Australian logistics - and specifically road freight - market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know. 

About Civica:

We’re Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.

About the role:

Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.

Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.

Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer’s day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!  

• Start Date: Monday 29th January 2024.
• Rotating Roster Monday to Friday 8:00am – 6:30pm- No weekend, public holiday or night shifts.
• Commence training and working in our Melbourne CBD offices conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standards.
• Hybrid Work Environment – Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOU.
• Permanent, Full-time role offering a starting salary of $67,379 (Including Super).
• Guaranteed generous salary increases for the next 3 years.
• Terrific benefits including up to 15 weeks of paid parental leave.
• Skilled and friendly support network including Team Leaders and subject matter experts.
• We grow our own! Fantastic opportunity for future career development in either operations or software development.

 What we are looking for:

• A passion for providing outstanding customer service.
• Comfortable navigating computer systems or programs.
• Can understand and follow a documented process.
• Strong interpersonal and communication skills.
• Self-motivated and driven to achieve goals.
• Team focused and flexible.

 These roles will be filled quickly. Don’t miss out, apply today!

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

Our vision is moving closer to more personalised student engagement, interactions and relationships that support our lead conversion and student retention goals. The Lifecycle Communications Manager will lead the way in how we can grow the business through market-leading communications driven by data insights.

This role will be working in collaboration with marketing, student operations and student insight teams to deliver student communications that drive engagement at the key moments that matter in the student journey, by leveraging insights to drive the right student outcomes and desired commercial returns.

Please note that this is a 9 month Parental Leave contract.

About You

• Customer communications experience, with 2+ years team management experience
• Experience in CRM communication campaign management and copywriting
• Experience with email marketing platforms and campaign creation, ideally Salesforce Marketing Cloud
• Content and communications strategy knowledge and implementation skills
• Strong attention to detail and ability to work under tight deadlines
• Strong interpersonal skills, ability to work with cross-functional teams
• Strong project management experience
• Product or platform ownership experience would be very highly regarded
• Communication agency experience would be highly regarded

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

• Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
• Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
• Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
• Undertake post incident reviews and root cause analysis as part of problem management.
• Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
• Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
• Participate in the 24/7 on-call roster to support incident management and restoration of services.
• Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
• Develop and maintain a knowledge management database.
• Identify opportunities to improve observability of application health and performance.
• Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

• Minimum 3 years in an application support role or equivalent.
• Operational support experience in a 24/7 high availability, real-time payments processing environment.
• Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
• Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
• Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
• Exposure to automation tools e.g. Jenkins.
• Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
• Non-functional testing knowledge including documentation of implementation plans and results.
• Strong technical awareness and understanding of the mobile payments domain.
• Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

We have big goals, so we need big thinkers. At AP+, every day presents a new opportunity to challenge the status quo and reimagine the digital economy. But it’s more than technology – it's about the community we're building and the people we’re building it with.

As we continue to evolve, we’re appointing a newly created position of, Head of Members in our Commercial team. Reporting to the GM Members, the Head of Members will directly oversee the strategic relationship with AP+ members including three of our top tier members, by:

• Growing transactions and revenues over the medium to long term.
• Manage and grow the strategic commercial relationships with AP+ key members which supports their business objectives and achievement of AP+ business goals.
• Working with strategic members to understand their strategy, customer needs and for driving greater strategic alignment against these needs.
• Packaging and selling the AP+ suite of products and developing propositions to drive adoption of the products.
• Driving the AP+ Commercial strategy to deliver transaction and revenue growth.
• Managing and deploying of AP+ rebates to drive greater alignment of AP+ products and capabilities.
• Development of overall member engagement strategy and approach to drive high member engagement scores.
• Developing strategic account plans with members.
• Leadership and development of team to be a high performing highly customer focused team.

In order for you to be successful in the role, you must have:

• Extensive knowledge of payments and how they are used by financial institutions, retailers, and Australian businesses.
• Proven experience in a similar role within a payments, fintech or financial institution.
• Commercial/Product/Digital leadership experience managing teams with different functions.
• Ability to present compelling sales presentations to drive greater strategic alignment.
• Experience developing and building commercial relationships and in developing and refining key account plans.
• Experience leading business development and relationship management / influencing teams working with complex and large enterprises.
• Proven experience in structuring and negotiating complex deals to drive win-win partnerships.
• Proven ability to develop and empower high performing teams.
• Experience working in businesses undergoing significant transformation.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.