We are seeking a Senior Dispute Resolution Specialist to join our team, bringing proven expertise in managing complex cases with precision and professionalism and demonstrated ability to think outside the box to solve an operational challenge. The ideal candidate will have a proven track record of successful participation in department projects, collaborating effectively with diverse teams and a history of delivering high-quality results on time. This role demands a strategic mindset, as you will play a key part in aligning dispute resolution practices with our broader Operational Delivery strategy. If you are passionate about driving outcomes that balance resolution excellence with organisational objectives, this is your opportunity to lead impactful change.

AFCA's Senior Dispute Resolution Specialists play a central role in how we consider and resolve complex and difficult complaints often with multiple issues. In this role, you will utilise experience in negotiation, conciliation and case work investigation to resolve financial complaints fairly and efficiently applying relevant codes, industry guidelines, legislation, common law and AFCA's Fairness Jurisdiction.

Working as part of a team, Senior Dispute Resolution Specialists review more complex complaints from consumers and small businesses that have not been able to be resolved directly with the financial firm, and impartially negotiate fair outcomes where possible.

Senior Dispute Resolution Specialists also prepare preliminary assessments and draft decisions on complaints that are not able to be resolved by agreement.

As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialist to help drive financial fairness in our Superannuation team and our Life Insurance team.

As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with customers to gather information and understand the core issues
• Determine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain English
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently

Under our superannuation jurisdiction we consider a range of complaints relating to decisions and the conduct of superannuation trustees, insurers and other decision makers in relation to regulated superannuation funds, approved deposit funds, superannuation annuities and retirement savings accounts.

Superannuation products include the following:

• superannuation annuities
• corporate, industry and retail super funds
• self-managed super funds (handled under our investments and advice jurisdiction)
• approved deposit funds
• some public sector schemes
• small funds
• retirement savings accounts

We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong systematic and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• 5+ years of demonstrated successful software sales, preferably B2B5
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

Job Description

We are looking for a Senior Data Scientist to join DataWorks, where you’ll be the technical lead for machine learning and predictive modelling projects. You will play a key role in developing end to end solutions and also own the implementation. This is a hands-on technical role where you’ll spend 80% of your time coding, building models and solving complex problems. While you’ll mentor junior team members and provide technical leadership, this is not a people management position although there is opportunity to do so in future as our small team grows.

Problems we’re working on include:

• Optimising marketing spend and mix for sustainable ROI
• Optimising call centre operations (prioritisation, demand) and driving performance with the right incentives
• Supporting marketing performance by analysing customer needs and effectiveness of creatives and other strategies

We have a hybrid working arrangement from our Sydney CBD offices.

Key Responsibilities:

• Lead the design, development, and implementation of data science models, responsible for designing and delivering technically complex Data Science initiatives that produce significant business value. Examples include churn prediction, forecasting on call centre performance and digital marketing demand, media mix models, clustering and segmentation, call centre activity simulation, speech to text and text analysis.
• Utilize advanced techniques in machine learning, deep learning, and causal inference to drive business insights and optimize performance.
• Collaborate with cross-functional teams (data engineers, business stakeholders, C Suite) to understand business needs and translate them into actionable data science solutions.
• Develop production-level code using Python, ensuring scalability and integration with cloud platforms such as AWS, GCP, or Azure.
• Use SQL and ETL processes to manipulate and extract data from relational databases.
• Communicate findings and insights effectively to both technical and non-technical stakeholders.
• Provide mentorship to junior team members and contribute to the overall growth of the team.

Advanced Technical Skill:

• Expert-level knowledge of machine learning techniques (e.g. GBMs, clustering) across a variety of business problems and data sets and experience across the full life cycle of model development,  deployment and maintenance. Proficiency in SQL and at least one programming language (e.g., Python, R)
• Strong ability to align technical solutions with business strategy, and to communicate complex findings to senior stakeholders
• Experience in setting timelines, deliverables, and navigating resourcing challenges
• You will have demonstrated clear and thorough logical and analytical thinking, as well as problem-solving skills and high attention to detail.
• Experience with visualization tools like PowerBI is a plus.
• Experience working in a cloud (AWS / GCP / Azure) environment is a plus

Why Join Us:

• Work in a small dynamic and innovative team driving real business impact, with strong buy-in from C Suite.
• Opportunities for professional growth and development in as a technical lead.
• Collaborative culture and cross-functional engagement with various teams and stakeholders. Autonomy in developing solutions and opportunity to drive high impact change in the business.

We care about supporting our employees and teams to achieve their goals and we want to ensure they achieve their full potential. We’re seeking an outcomes focused and passionate Learning & Organisational Development Advisor to join our team to help us enhance our learning and development offering, with a focus on delivering a best in class new starter onboarding experience. Reporting into the Senior Learning & Organisational Development Business Partner for the Personal Injury Division, this role is instrumental in supporting employee growth, engagement and development within our Rehab & Health brands.

The Learning & Organisational Development Advisor partners closely with leadership teams to deliver high-quality learning & organisational development programs and initiatives that address the key needs of the business.

This role will have a key focus on:

• Delivering targeted induction programs within Rehab & Health brands, ensuring an impactful new starter experience
• Working with leaders to understand their learning and development needs and supporting with L&OD initiative prioritisation
• Facilitating and delivering virtual and in-person learning content and events, ensuring a positive return on investment
• Supporting new frontline leaders to develop essential leadership capabilities
• Assisting Rehab & Health brands to implement learning programs and pathways via the Learning Management System
• Building strong relationships within the Personal Injury division and broader MedHealth group

 Our ideal candidate will demonstrate the following:

• Excellent project management skills with a focus on delivering quality outcomes
• High attention to detail and persistence to see things through to completion
• Strong organisational skills with the ability to manage competing priorities
• Brings a proactive approach and willingness to share new ideas and learnings
• Experience with LMS administration
• Excellent communication and interpersonal skills
• Ability to evaluate learning programs and adjust strategies based on data driven insights
• Comfortable with ongoing change and working in a dynamic environment
• Capacity to engage constructively and respectfully with individuals of diverse backgrounds and abilities, to achieve high quality outcomes

• Lead by example to provide efficient, friendly and professional F&B service to all guests
• Direct the functioning of the F&B operation relating to employees, guest issues, brand standard audits, facilities, sales and costs, to ensure maximum departmental profit is achieved
• Develop and maintain positive relationships with employees, guests, local community members and vendors
• Maintaining effective communication, giving direction, training & development of staff, support, timely feedback and recognition of performance

Nine is seeking a Sales Executive to join our Audio team, working across linear, streaming and podcast platforms.

The Sales Executive is the primary day-to-day contact for the media planner/buyer, and is ultimately responsible for delivering exceptional customer service to our advertising agencies and clients and driving a revenue outcome for Nine.

Day to day duties include:

• Creating targeted advertising schedules across all audio channels, based on briefs received from advertising agencies.
• Grow market share & revenue across your client base.
• Understand the market trading conditions and negotiate trading discounts in conjunction with the Group Business Manager.
• Facilitate the sale of program sponsorships, sports sponsorships and spot packages.
• Day-to-day contact with key agency contacts.
• Accommodate and prioritise a number of concurrent advertising campaigns.
• Problem solving within the context of the job.
• Lead, manage and mentor a Sales Coordinator.

Being part of our Nine Sales team means you will benefit from:

• Competitive Sales Incentive Scheme that rewards and recognises performance & success.
• Sales Academy – our bespoke training and development program for Sales.
• Complimentary subscriptions to all our platforms including Sydney Morning Herald, AFR, The Age, Brisbane Times and WA today.
• Brand new offices in the heart of North Sydney – within our building are our news and filming studios where all the action happens - plus views of the Harbour!
• Exclusive invitations to Nine Events – whether you are a fan of Ninja Warrior or the NRL, it could be you sitting in the audience!
   

Your Career

The Mid-Market Territory Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.  This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. 

We know the SASE opportunity is massive. Our solutions are best-in-breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

We are looking for a Splunk Monitoring Engineer, to join our Cloud, Data, and Infrastructure team!

What is this role about

The Splunk Engineer will, manage, maintain, support and enhance monitoring, automation, and the Configuration Management Database (CMDB) platforms. Whilst also creating dashboards and enhancing alerting functionalities to enable the business to meet client needs.

As a member of our Cloud Data & Infrastructure team, you’ll be responsible for:

• Designing, implementing, supporting, and maintaining monitoring and automation solutions using Splunk, BMC Helix, SCOM and other monitoring platforms.
• Managing, maintaining, supporting, and enhancing Cuscal instances of BMC’s Helix Services Platform including but not limited to the Discovery, full CMDB and AIOps components.
• Ensuring that the CMDB is continually updated, accurate, and accommodating business needs.
• Creating, maintaining, enhancing and following associated processes.
• Ensuring that others across the enterprise adhere to associated processes.
• Maintaining and enhancing monitoring and alerting standards and ensuring that Engineering and other relevant teams are aware of these and adhere to them.
• Automate monitoring and alerting of events.
• Liaising with clients and client-facing staff to ensure that monitoring and alerting requirements are met.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Brand Marketing Manager for frank green, you’ll take the lead in shaping the way our brand connects with customers. You’ll oversee end-to-end campaign planning, brand positioning, and media engagement while aligning key stakeholders to deliver meaningful marketing initiatives.

This role will immerse you in the dynamic world of sustainability-focused products, where you’ll manage brand and competitor analyses, coordinate with external partners, and ensure campaigns deliver measurable results. With the potential to transition into a permanent role and explore opportunities internationally, this is a chance to grow your career with a globally recognised brand.

Your Day to Day

• Develop and maintain an integrated marketing calendar that aligns brand priorities across all channels.
• Lead weekly cross-functional WIP meetings to ensure alignment on campaign timelines and execution.
• Partner with internal teams (creative, digital, e-commerce) to deliver cohesive, high-impact campaigns.
• Conduct brand and competitor analyses to inform marketing strategies and identify growth opportunities.
• Collaborate with media, influencers, and brand partners to amplify campaign reach and impact.
• Track campaign performance, analyse data, and generate insights to optimise future initiatives.
• Draft and manage detailed marketing briefs for internal teams and external agencies.
• Ensure all campaigns align with frank green’s brand positioning and sustainability ethos.

What You Need

• 3-5 years in a marketing management role, ideally within lifestyle, consumer goods, or sustainability-focused brands.
• Demonstrated success in leading cross-functional teams and managing multiple stakeholders.
• Comprehensive understanding of integrated campaign planning, including the ability to develop and manage marketing calendars.
• Proficiency in briefing and tracking marketing activities, ensuring campaigns align with overall brand strategy.
• Expertise in brand positioning and competitor analysis, using insights to drive growth and differentiation.
• Excellent analytical skills for evaluating campaign performance, generating insights, and making data-driven decisions.
• Exceptional communication skills, both written and verbal, to effectively align internal teams and external stakeholders.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Senior e-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels. From managing our Shopify Plus platform to driving data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and measurable results.

Your Day to Day

• Manage the Shopify Plus platform, including product uploads, pricing updates, and issue resolution.
• Enhance user experience (UX) through website updates to boost conversion rates and sales.
• Analyse performance metrics like traffic and conversion rates using Google Analytics, providing actionable insights.
• Collaborate with marketing to align ecommerce with SEM, SEO, email, and social strategies.
• Coordinate with supply chain teams to maintain accurate inventory levels and minimise disruptions.
• Conduct A/B testing to optimise design, content, and sales strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Ensure compliance with data privacy regulations and maintain robust site security.

What You Need

• Advanced knowledge of Shopify Plus, with hands-on experience.
• Strong understanding of SEM, SEO, and e-commerce marketing strategies.
• Skilled in analysing metrics and translating them into actionable strategies.
• Familiarity with HTML, CSS, and e-commerce integrations.
• Proven ability to lead complex projects on time and within budget.
• Exceptional communication and teamwork skills across departments.
• Up to date with global e-commerce trends and UX best practices.
• Experience managing product listings, promotions, and updates.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Digital & Online Marketplaces Director, you’ll be responsible for shaping and executing our digital strategy to elevate both customer acquisition and retention. You’ll oversee all digital, e-commerce, and website initiatives, making data-driven decisions that enhance our brand’s digital presence and boost conversions. With a focus on creating a seamless and engaging user experience, you’ll manage key areas, including our loyalty program, media buying, and the performance of online marketplaces like Amazon.

In this role, you’ll work closely with a talented cross-functional team to deliver impactful campaigns across multiple digital channels, ensuring alignment with business objectives. You’ll also lead, mentor, and grow our digital marketing team, fostering a collaborative and innovative environment that keeps us at the forefront of digital trends.

Your Day to Day

• Develop and lead digital strategies across e-commerce, paid search, social media, display, SEO, email marketing, and loyalty programs.
• Oversee website and e-commerce platform performance, optimising for user experience, engagement, and conversions.
• Manage the loyalty program to drive customer retention, engagement, and lifetime value.
• Lead data analysis and reporting across platforms, using insights to drive campaign and e-commerce performance.
• Implement SEO and CRO strategies to increase organic traffic and improve conversion rates.
• Manage the digital marketing budget, allocating resources effectively to maximise ROI.
• Oversee media buying across radio, OOH, and digital networks to ensure brand visibility and reach.
• Lead and support a high-performing digital team with mentorship and development opportunities.
• Manage online marketplaces, ensuring consistent branding and growth on platforms like Amazon.

What You Need

• Proven experience in digital marketing, e-commerce, and website management.
• Strong technical knowledge of e-commerce platforms, CMS, and digital marketing tools (e.g., Google Analytics, SEO tools, CRM).
• Expertise in loyalty programs and retention strategies.
• Analytical skills to interpret data and enhance digital campaigns.
• Experience leading cross-functional teams and managing complex digital projects.
• Knowledge of SEO, paid media, email marketing, and media buying.
• Familiarity with marketplaces like Amazon and strong technical understanding of e-commerce platforms.

The Perks

• Dog friendly offices.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

• Permanent, Full-time 

• Flexible Work – Hybrid Working 

• Join a human rights, values-based Organisation 

• Access to Not-for-Profit Salary Packaging  

About Melba 

For over 50 years Melba Support Services has been providing services to people with disability. We are a registered provider who focus on supporting people to dream big, embrace life and do what they choose and value. 

Our commitment to human rights for all people living with disability underpins everything we do. We support people to achieve the goals they choose and live the life that they want, the person comes first! 

Melba won the 2023 National Disability Award for Excellence in Service Quality. 

About the Role 

The Head of Data and Insights will play a critical role in supporting the strategic decision-making and operational improvements of our Disability Services organisation. This position will be responsible for overseeing the collection, analysis, and interpretation of data; while ensuring it drives meaningful insights to enhance the services we provide to individuals with disabilities. This role will work closely with internal teams and stakeholders, driving data initiatives that optimize service delivery, improve strategic and commercial outcomes, and support compliance with regulations and standards. 

Responsibilities include 

• Data Management and Analysis: Develop and implement data systems to collect, store, and analyse strategic, commercial and operational data, ensuring accuracy, compliance, and alignment with organisational goals. Provide insights through analysis, reporting, and modelling to support data-driven decision-making and service improvements. 

• Strategic and Decision Support: Collaborate with senior leadership to create data-driven strategies, support forecasting efforts, and provide actionable recommendations to enhance outcomes and service delivery. 

• Stakeholder Management: Work with internal teams and external partners to identify data needs, develop reports and dashboards, and train stakeholders to build data literacy and self-sufficiency across the organisation. 

• Innovation and Continuous Improvement: Stay updated on trends in data analytics and healthcare/disability services, implementing new tools and fostering a culture of continuous improvement through data-driven decision-making. 

• People Leadership: Lead, manage, and develop the Data and Insights team to achieve organisational goals while overseeing recruitment, performance, and professional development. 

Qualifications and Experience 

• A degree in data science, statistics, analytics, business intelligence, or a related field. A master’s degree is a plus. 

• Proven experience in data analytics, and a managerial or leadership role. 

• Experience in the disability services, healthcare, or social services sectors is highly desirable. 

• Strong understanding of data privacy and security regulations relevant to the disability services industry (e.g., NDIS standards, privacy laws, etc.). 

• Advanced proficiency with data analysis tools and platforms (e.g., Excel, SQL, Power BI). 

• Experience in managing large datasets, performing data cleaning, and conducting complex statistical analysis. 

• Knowledge of database management systems and data integration tools. 

• Familiarity with CRM systems, electronic health records (EHR), or other related software used in disability services. 

• Excellent leadership skills with the ability to motivate and guide cross-functional teams. 

• Strong communication skills with the ability to present complex data insights to both technical and non-technical audiences. 

• Proven experience working in a collaborative and cross-functional environment. 

• Strong analytical and problem-solving abilities with a proactive approach to identifying opportunities for process improvement. 

• Ability to innovate and apply new approaches to solving data-related challenges in a complex service environment. 

• Compassionate, empathetic, and committed to the mission of enhancing the lives of individuals with disabilities. 

• Results-oriented, with a focus on delivering meaningful insights that drive organisational impact. 

• High attention to detail, with a strong focus on accuracy and data integrity. 

• Adaptable and able to thrive in a dynamic, fast-paced environment. 

You will also bring with you or be willing to obtain 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• A current First Aid and CPR Certificate. 

• Full Australian Driver's License. 

• Evidence of COVID 19 vaccination status, including booster. 

Why Join Us?  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact. 

• Enjoy onsite parking and other benefits. 

• Access to Not-for-Profit Salary Packaging  

• Flexible work arrangements, with the ability to work from home or the office 

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect. 

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team 
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

We are looking for an Enterprise Security Strategy Architect to join our evolving IT Security team in a pivotal role, responsible for defining and executing a unified cybersecurity strategy!

What is this role about?

As the Enterprise Security Strategy Architect, you will ensure that security is embedded into enterprise-wide initiatives by defining secure architecture patterns, performing threat modelling and providing strategic business consulting. This role is critical in enabling agile, and scalable security practices that support innovation and minimise risk across Cuscal.

Here’s some more insight into what you’ll work on,

Security Strategy & Alignment:

• Lead the development and maintaining the Cuscal’s enterprise security strategy, ensuring alignment with business objectives and regulatory requirements.
• Provide strategic direction for security investments and ensure that security architecture is integrated into the Cuscal’s overall technology landscape.
• Define and maintain the security architecture strategy & roadmap, ensuring that it evolves with emerging threats, technologies, and business needs.

Security Architecture and Pattern:

• Design, develop and drive implementation of security architecture patterns for systems and applications across the enterprise.
• Establish security reference architectures to guide the development of secure solutions that support agility and scalability across all projects and initiatives.
• Collaborate with enterprise architects and cross-functional business to ensure security considerations are integrated into enterprise wide architectures.

Threat Modelling and Risk Assessment:

• Lead and facilitate threat modelling exercises across projects and business functions to identify and mitigate potential security risks.
• Collaborate with technical teams to perform security assessments and ensure that all new and existing systems adhere to the Cuscal’s security standards.
• Drive proactive threat modelling as a part of the software development lifecycle (SDLC), integrating it into agile and DevOps environments

Business Consulting and Stakeholder Engagement:

• Foster a culture of security by design, working with product owners and development teams to embed security early in the development process.
• Deliver clear and actionable security guidance that enables the rapid and secure delivery of business solutions in an agile environment.
• Provide thought leadership and guidance to security, IT, and business teams on security design patterns and architectural decisions.

What you get to do in this role: 

Be a core part of a new team we are building in San Diego, Amsterdam, and Sydney. The role of the Senior/Staff UX Consultant  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

Responsibilities:

You will act as the ServiceNow User Experience (UX) subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Key responsibilities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The ideal candidate is also comfortable working in Figma to create interface prototypes that help guide the implementation of a configured solution.

• Present and deliver one or more UX accelerator offerings from our portfolio to complex, large enterprise customers remotely
• Prepare all client-facing deliverables for applicable UX accelerators
• Act as UX Subject Matter Expert, providing input for the development of new offerings for our UX accelerator portfolio
• Engage with customers and manage their requests by scoping the level of effort, fulfilling business requirements, and resolving customer escalations. Activities may include the following:
  • Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
  • Recommending platform-specific solutions in collaboration with Impact colleagues
  • Crafting design prototypes using Figma to articulate a user experience vision to customer stakeholders.
  • Presenting design concepts and solutions to both technical and non-technical stakeholders
  • Planning, facilitating, and co-delivering design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Drive the continuous improvements of our service offerings based on delivery experiences
• Develop and maintain strong working relationships with cross-functional teams
• Mentor team members and peer reviews

Powered is responsible for the commercialisation of Nine’s content cross platform and creating and delivering partnerships for brands.  Within Powered we have the following business units: Creative Solutions, Insights + Effectiveness, Content Partnerships, Content Strategy and Distribution, Commercial Production, Client Experience. 

As part of Nine, we have access to credible talent, state-of-the-art production facilities and a portfolio of assets across print, digital, social and TV to cut through the noise and make an impact. Consider Powered as an integrated, yet independent, production powerhouse that will create content to make a memorable impact both on and off our networks.

The Studio is our commercial and creative studio with disciplines across ideation, design, creative technology, written and video content production and distribution and amplification. 

Role Responsibilities

• Manage a team of content producers to create content solutions for commercial clients across all Nine brands
• Be the “expert” on branded content within the Nine business and promote Nine’s branded content externally, when required 
• Work closely with other managers under the direction of the Director of Powered Studios to ensure a collaborative approach, and that client service is at the forefront of all decision making
• Contribute to Nine's business objectives by assisting with 'go to market' initiatives across the areas of responsibility, and providing advice and input on content when required at varying levels of the business, including trade marketing initiatives 
• Track jobs to provide content insights to other parts of the Nine business, where required via Monday.com
• Weekly WIPS to keep team on track and trouble shoot any issues that arise within the team or with internal and external stakeholders 
• Fortnightly WIPS with product manager to keep across any site innovations that impact content and provide feedback on campaigns 
• As above, work closely with the branded content product manager to assist with any new product relationships i.e. Outbrain or Taboola, and collaborate on any needed product requirements for the branded content team
• Work with talent where appropriate to meet client objectives and engage the Nine audience
• Be an expert in Nine's audiences and inspire the team with compelling and new content ideas that will attract and engage our readers 
• Work closely with key internal stakeholders including editors, sales teams, content partnerships, data and product to ensure all content created is original and appropriate for both the client and the relevant masthead and brand
• Work closely with key internal stakeholders to secure editorial and social support and ensure all campaigns hit targets, and report on finished campaigns
• Report on finished campaigns and assist in providing rationale for case studies and post campaign reports
• When required, work on pitch and sold jobs alongside the content producers, attending brainstorms, ideating, creating pitch documents, commissioning stories, processing invoices, editing and publishing content, and amplifying when necessary 

People Leader Responsibilities

• Manage a team of content producers across varying levels of seniority – from junior to senior
• Set clear performance expectations, provide regular feedback, and work closely with each team member to formulate their ‘My Future At Nine’ development plan
• Manage leave according to annual leave and volunteer leave entitlements, including communicating the Nine Christmas shutdown period each year 
• On a case-by-case basis, set up one on one WIPs with each team member either weekly or fortnightly depending on individual needs
• When required, recruit, hire, and mentor new team members to create a high-performing team 
• Foster collaboration between branded content team members and other teams within the Studio and Powered 

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your role

Reporting to the Head of Data Capabilities and Insights, the Data & Insights Analyst will provide accurate, timely and relevant business analytics by creating reports, dashboards and presentations on analysis and insights to meet operational needs and recommend improvements.

You will develop an expert understanding of OFX’s business and processes and ensure the effective management of data points from creation through to exploitation in addition to driving the maturity and evolution of the data model and associated practices to support the future and ongoing needs. 

As an integral member of the Data & Insights team, you will contribute to the development and evolution of OFX’s data framework including data governance, metadata management, quality management, business intelligence, and the practice of analytics and data science. The Data & Insights Analyst will positively contribute to the Data & Insights practice at OFX, sharing knowledge and learnings to build consistency with how OFX discusses, promotes and reports on data & insights.

What you do

• Develop an expert understanding of OFX’s business and processes working hand in hand with key stakeholders and team members throughout the business to deliver key prioritised business outcomes
• Understand and communicate the wider Data & Analytics Strategy to ensure alignment of the business priorities and decision making
• Contribute to the evolution of the Data & Analytics Strategy working within the operating framework and ensuring adherence to the core data capabilities and artefacts
• Ensure the effective management of data points and the data model from creation through to exploitation
• Drive the maturity and evolution of the data model and associated practices to support the future and ongoing needs
• Challenge the business stakeholders to ensure the delivery of valued outcomes, with the goal of building less reports and more artefacts that provide insights that evolve and enhance our business efficiency and effectiveness
• Help define and set effective metrics and to ensure success
• Management and mitigation of technology risks using proper governance
• Lead engagement with vendors and partners within specified domain to ensure delivery of OFX’s business outcomes
• Be able to engage successfully with other members of the broader analyst team contributing the development of a ‘Centre of Excellence’
• Work as part of agile delivery teams where required
• Advocate for the Analytics team, working on the Data & Analytics practices, communicating business unit strategies and priorities to help delivery on the key business priorities
• Maintain consistent and constant communication with stakeholders

AFCA are currently recruiting for a Senior Manager - Finance Business Partnering 12-month maternity leave cover, as a key support to the Head of Finance through leading and overseeing the organisational budget and forecast process, monthly AFCA wide results commentary and analysis, preparation and analysis of the annual pricing review to be approved by the board and annual calculation the AFCA user charge distribution amongst members (financial firms).

The role also provides key support to the business and wider Finance team through leading and coaching the team of finance business partners and analysts in providing effective reporting and analysis to enable better decision making, maximise performance and manage cost.  This role has 5 direct reports and works close with the Financial Accounting team, senior leadership group, corporate service leadership group, operational and cross functional teams, service providers, external auditors and the members (financial firms).

Administration and Office Management

• Act as the main point of contact for all admin-related enquiries for the PMVIC team and interface/seek guidance/escalate as required to the appropriate Turner & Townsend function (HR/IT or other).
• Ensure the smooth running of the PMVIC office day-to-day in collaborating with other Turner & Townsend teams and the wider CBRE office.
• Coordinate and support new project filing, set up project folders/MS Teams and other as required.
• Provide administrative support for printing/photocopying requests (Director-level), general correspondence (letters, reports and other documents) as directed.
• Assist the PMVIC team with basic IT requests and queries (including trouble shooting meeting room IT/AV) in conjunction with the local IT team member or TTHelpIT service desk.
• Manage and book staff travel arrangements (air, ground, hotel) maintaining cost-effectiveness and ensuring requests are issued minimum 2 weeks in advance (preference for 1 month in advance).
• Book GoGet, rental cars, couriers etc. as required to support project delivery.

People and Resource Management

• Manage preboarding/onboarding processes to ensure all activities (allocation of line manager/buddy, laptop setup, project allocation etc.) are actioned and new employees have a smooth first day.
• Coordinate inductions and orientations for new employees and familiarise them with Turner & Townsend policies/systems/platforms.
• Coordinate exit interviews for outgoing staff and manage Turner & Townsend property upon return (phone, laptop, access pass etc.).
• Maintain a current organisation chart for the PMVIC team capturing staff changes (new employees/resignations/promotions).
• Meet with Commission Managers and staff as required to review project resourcing and report changes to the Resource Team.
• Regularly maintain the resource tool and update changes to resourcing resulting from the Resource Management meetings and ensure that all data is accurate and current at all times.
• Attend Resource Management meetings and minute the actions/outcomes of the meeting.
• Support the leave request (and backfill) process and maintain a central register of approved leave for the PMVIC team based on weekly internal reporting from ANZ Human Resources.

Finance and Compliance

• Support with achieving and maintaining 'gold standard' compliance levels including regular reporting to the Management Team on PMVIC compliance metrics/trends.
• Coordinate with the Commission Manager on obtaining compliance documentation when securing new work (approvals/contracts/cashflows).
• Assist with creating new jobs in the Financial Management System (D365 and others as required) including work breakdown structures, agreed fee, cash flow etc.
• Assist with monthly invoicing ,manage and monitor timesheet compliance - actively follow up staff on outstanding timesheets impacting on T&M invoicing and overdue timesheets ensuring staff have no more than 1 month outstanding.
• Manage and monitor training/certification compliance - actively follow up overdue training on Advance and ensure all staff hold relevant certifications including white card etc.
• Update the Commission Manager tracker with the current status of all compliance items and filter for each Sector.
• Support the ANZ Business Management Systems team with PMVIC internal reporting requests and data cleansing/updating as required.
• Ensure compliance procedures and policies are maintained in line with Turner & Townsend business requirements.

This work required for the Design Engineering activities to provide on-site build support for electrical systems including fault finding and validation. In this active role, you will apply your demonstrated experience within our collaborative and vibrant team to promote sustained growth. This position provides a rare opportunity to work closely with OE customers on critical multi-year projects, allowing you to make a meaningful impact on our initiatives.

• Technical support for debugging and root cause evaluation of issued discovered on build.
•  Record anomalies in project onenote when discovered
•  Record all CAN traces and Bus queries as directed by the Systems Engineers Team.
• .Software and Configuration activities at End of Line.
• Fault finding and analysis during Proto build as directed by the team. 
• Supporting build site meetings and issue resolution workstreams.
• Support development and delivery of high quality Proto units.

SIXT Australia is on the lookout for a casual Vehicle Detailer to join the team in Melbourne Airport. 

As a Vehicle Detailer, you’ll meet SIXT Australia’s vehicle presentation standards, exceed customer expectations, and contribute to the successful daily operation of the location. 

Your key responsibilities will include:

• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer   
• Refuelling or recharging vehicles as required 
• Conducting basic vehicle maintenance and safety checks 
• Inspecting and recording vehicle damage   
• Moving vehicles around the location and between sites 
• Maintaining a clean and safe working area 

Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

Our new Chef will:

• Prepare and ensure availability of mis en place as required.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Executive Chef or Venue Manager
• Organise an assigned section and ensure it runs efficiently and productively.
• Ensure all food produced is in line with kitchen recipes and standards.
  Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.