• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritize and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Record meter readings and liaise with the General/Hotel Manager regarding options to improve energy management and conservation in keeping with Gaia2.0 Commitments.
• Be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the General/Hotel Manager and Regional Engineer regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odor.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for full power failure, evacuation fire system re-set and/or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with Front Desk and Housekeeping regarding out of service rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are maintained in line with Company brand standards.
• Research, recommend and liaise with the General/Hotel Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the General/Hotel Manager and Regional Engineer.
• Ensure all staff are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues, which may be discussed formally or informally.
• Prepare monthly Maintenance reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.
• At all times you will monitor, identify and where possible eliminate work place hazards and risks. This will be in line with the policies established under the guidelines within InterREACT (The primary objective of the InterREACT program is to protect Accor and its employees by ensuring that all Accor locations are identifying and managing their operational risks, both effectively and efficiently, by implementing a pre-determined and standardized set of procedures, augmented by specific State requirements where required.)
• As a member of the Emergency Planning Committee (EPC) you will attend scheduled meetings and actively participate in activities to support the Accor / Sofitel Risk Management program.
• Any other duties assigned by your manager.

• Provide ongoing coaching and mentoring to Case Managers (and/or external stakeholders) on the claims management process, enabling them to provide exceptional customer service to clients, including guidance on handling communication with clients relating to the management of their claim and attending to client’s enquiries;
• Being the escalation point for technical advice for Case Managers, undertake duties including:
  • Authorise and review claims (and associated benefits payments), including where above delegated authority of Case Managers;
  • Interpretation and advice regarding hypothetical claims scenarios;
  • undertake quality assurance reviews of claims files;
  • provide advice on the technical interpretation of policies and contract requirements; and
  • take accountability for the resolution of customer complaints or requests for decision reviews (within authority);
• Continuously support the Claims Team Manager (or Senior Claims Specialists), including acting as the second-in-charge for the relevant Claims Team, triaging of claims files to Case Managers, providing feedback to the Claims Team Manager on the successes and development opportunities for Case Managers, as required;
• Liaising with internal and external stakeholders, to ensure the timely and quality management of claims, including participating in case conferences, peer case discussions and working closely with the Claims Technical Training team to identify and develop training package needs;
• Generation of reports for the Claims Team and Claims Leadership Team (such as Traffic Light reports), to enable the efficient and effective management of the team;
• Continuously reviewing Claims processes and frameworks to seek out opportunities for improvement in the overall claims experience for customers;
• Participate in business area and/or Company projects as required

Our client’s success is our success. And you make it happen 

Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Billing Officer to join our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex.  As the link between other product domains, we are the business owner of over 40 applications.  

Our Client Interfaces and Billing squad exists to make it easy for clients to access Cuscal systems and make Cuscal fees and billing simple so they can optimise their costs. Reporting to the Senior Product Manager, the Billing Officer is responsible for the accurate, timely and efficient completion of client billing activities. 

About the Role: 

• Own monthly billing and reporting processes including the preparation and submission of monthly metrics and billing reports for transaction processing fees  

• Handly monthly invoice processing from vendors and to clients by retrieving/collating reports and initiating invoicing processes 

• Validate and process invoices from payment schemes and industry associations including volume-based charges and agreed thresholds.   

• Accurately calculate and submit manual billing for low-volume products when necessary. 

• Respond promptly to inquiries regarding billing calculations and validations.   

• Support client contract renewals by providing up-to-date pricing and billing details to the sales team. 

• Ensure consistency and accuracy of revenue fee codes and expense billing lines across various systems.  

• Conduct monthly audit checks to ensure billing accuracy and completeness.  

• Investigate and resolve billing discrepancies reported by internal client or product teams  

About You: 

• Tertiary qualifications in accounting, finance or business  

• Experience with or knowledge of payment schemes highly regarded 

• Advanced excel skills  

• High level of proficiency in other Microsoft applications (including Word and Outlook). 

• High level of accuracy, numeracy, and attention to detail.   

• Ability to identify, investigate and reconcile exceptions and variances. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.

In this newly created position, The Senior Manager, Customer Experience plays a critical role supporting the development and delivery of AFCA’s Customer Experience strategy. The Senior Manager will develop and drive our Customer Experience strategy whilst leading our current Member & Customer Experience team members. This is a newly created opportunity and exciting chance to have a real impact on our Customer Experience journey at AFCA.

Working closely with the Head of Membership Services, this role will support the creation and successful delivery of operational excellence customer experience best practice. The role will lead a team of skilled customer experience professionals and support teams by leading the development of the customer experience framework for consumers and members. The Senior Manager role will identify, support and drive process recommendations, end to end reviews and support AFCA to identify opportunities for improvement always with a focus of best practice customer experience.

Typically, in this role you will:

• Lead the development of the Customer Experience Strategy at AFCA
• Develop, facilitate and collate Consumer and Member research and feedback activities including surveys, focus groups, and other voice of customer inputs.
• Use this data to inform best practice and prioritisation of activities across AFCA, working closely with Operational Excellence, Operational Delivery, Rules and Decision makers
• Work closely with external stakeholders, industry groups and regulators
• Create and execute a body of work to drive customer excellence, being data driven, curious and focused on what it means to provide customer experience best practice
• Create and maintain a calendar of events for member engagement, including forums, webinars, roadshows
• Lead the content development for consumer and member engagements as above, plus newsletters and other communications
• Project management and coordination that is required to seamlessly deliver these engagements
• Change management with members and internal stakeholders helping drive execution of suggested recommendations
• Build and maintain strong relationships with operational teams and work closely with an aligned approach to building value for our customers

This role is responsible for improving and maintaining TAL’s Business Continuity capabilities through:

• Assisting key representatives within the Business to enhance TAL’s Business Impact Analysis and Business Continuity Plan documentation in accordance with concepts defined within CPS 230 (e.g. impact tolerance levels)
• Working with representatives from Technology and the Business to enhance developed process maps and related dependencies (e.g. applications, third parties, other teams and key personnel)
• Strengthening TAL’s Business Continuity practices in the refinement of potential disruption scenarios relevant to TAL’s business to help guide and inform workaround/recovery strategies to be considered by the business
• Serving as a Business Continuity and Crisis Management liaison, responsible for information sharing and developing relationships with key internal and external stakeholders

This role is a 12-month Fixed Term Contract.

The Fulfilment Administrator is accountable for ensuring efficient order allocation to pharmacy partners, maintaining safety stock levels, resolving order related issues, providing project support, and assisting with fulfilment-related tasks as needed. Collaborating across departments, identify improvement opportunities and propose effective solutions.

• Ensure timely allocation and accurate processing of patient orders, resolving issues that prevent dispensing and dispatch.
• Respond promptly to pharmacy inquiries and collaborate with cross-functional teams to resolve order-related issues.
• Monitor inventory levels, coordinate stock reconciliations, and manage the end-to-end consumables ordering process.
• Support continuous improvement projects, assist with onboarding new pharmacies, and identify process enhancements.
• Generate KPI reports, conduct inventory audits, and maintain accurate documentation through SOPs and Guru cards.
• Address operational discrepancies, analyze root causes, and implement corrective actions to prevent recurring issues.