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AFCA

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Company Overview

AFCA has not provided any information.

List of Open Positions

Senior Manager, Customer Experience

In this newly created position, The Senior Manager, Customer Experience plays a critical role supporting the development and delivery of AFCA’s Customer Experience strategy. The Senior Manager will develop and drive our Customer Experience strategy whilst leading our current Member & Customer Experience team members. This is a newly created opportunity and exciting chance to have a real impact on our Customer Experience journey at AFCA.Working closely with the Head of Membersh...

Full-time

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Business Analyst

A rare and exciting chance to Join AFCA's technology team as the Business Analyst and be pivotal in setting out the requirements for the Scams Prevention Framework. The Business Analyst will drive the end-to-end requirements gathering, documentation and other related project activities to support both the CRM solution and broader IT initiatives.This role will act as a conduit between business and technology stakeholders across project streams, ensuring that requirements are captur...

Full-time

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Accounts Officer - Accounts Receivable

Join AFCA's growing finance team as the Accounts Officer! You will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is a newly created position, reporting into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function. The Accounts Officer will generate monthly invoice files and associated reconciliations, daily recei...

Full-time

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Accounts Officer - Accounts Receivable

As the Accounts Officer (AR) you will be responsible for providing financial and administrative support in order to ensure effective, efficient and accurate financial and administrative operations. This is provisionally a 12 month contract, reporting into the Financial Controller, joining a small team where you will be responsible for the Accounts Receivable function.The Accounts Officer will generate monthly invoice files and associated reconciliations, daily receipting, and allocatio...

Full-time

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Senior Manager - Finance Strategy and Operations

The role of Senior Manager - Finance Strategy and Operations, serves as a key support to the Head of Finance across a broad range of financial activities and projects. The Senior Manager will play a versatile role, managing both strategic initiatives and day-to-day financial operations as needed.This generalist position will focus on ensuring smooth execution of financial processes, financial reporting, budgeting, stakeholder engagement, and policy updates while suppor...

Full-time

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Dispute Resolution Specialist - Banking and Finance

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: Review complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with consumers and financial firms to gather information and understand the core issuesApply a sound understanding of the AFCA complaint resolution criteria includi...

Full-time

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Ombudsman - Superannuation

Led by Lead Ombudsman Heather Gray, the Superannuation decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.We are looking for an Ombudsman (full time or part time) to join our busy and collegiate decision-making team to help resolve superannuation disputes. The rol...

Full-time

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Sessional Ombudsman - Superannuation

Led by Lead Ombudsman Heather Gray, the Superannuation decision-making team at AFCA is focused on complaint resolution and on engaging with regulatory, industry and consumer group stakeholders in tackling important issues affecting superannuation funds and their members.We are looking for a Sessional Ombudsman to join our busy and collegiate decision-making team to help resolve superannuation disputes. You will work on a “per-enga...

Full-time

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Consumer Panel Member - Small Business

AFCA is seeking interested Consumer and Industry Panel Members to support an Ombudsman in reaching a panel decision on complex financial complaints, particularly in relation to bank account transaction (e.g. scam) complaints and small business lending complaints. This involves providing expert services as part of a decision-making panel. Panels are made up of an Ombudsman, and one each of a Consumer and Industry expert of the relevant specialisation....

Full-time

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Ombudsman - B&F (12 month contract)

A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance complaints and achieve fair complaint outcomes.About the opportunityThe Banking and Finance (B&F) decision-making team at AFCA is focused on complaint resolution and engaging with both industry and consumer groups in tackling important issues affecting B&F customers. This includes complaints around credit, finance or...

Full-time

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Company Summary

AFCA