• Are you passionate about shaping & driving the change agenda for one of Australia’s most iconic brands?
• Be a part of the PMO team where you will have an amazing opportunity to lead the Change Management Function and the wider Change Community
• Flexible working arrangements including the ability to work from home

What You'll Do

We currently have a full-time permanent opportunity for a talented Change Management Lead to join our PMO team.  You will be responsible for leading the change community and be involved with projects and programs of work including effective planning of business and member-impacting changes through to embedding and post go-live support to ensure successful change implementation and change that support the strategic objectives of the business.  Reporting to the Head of the PMO, you will also manage the change heat mapping and change saturation monitoring across multiple business units to proactively manage resourcing requirements and change impacts across the board. 

As the leader of the Change Management function, you work with the wider PMO team and key stakeholders across the NRMA, to provide change management expertise guidance and support to enable the successful delivery of projects.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Your responsibilities will include, but are not limited to:

• Be the change leader across the NRMA change community including mentoring and coaching direct reports and project teams on change management methodology and tools to uplift people capabilities and enable a consistent change approach across projects
• Conduct stakeholder impact analysis to ensure all impact stakeholders are identified for changes
• Ensure business readiness assessments are conducted, evaluated and monitored for all key projects including impacts on processes, people, customers and technology
• Create and implement change management plans including stakeholder engagement, training and communication for selected strategic projects
• Set up change champion communities for large transformational projects and programs of work
• Create and deliver communication plans on an as needs basis (for example, launch new tools, processes, policy etc)
• Provide guidance to leadership teams to ensure their participation, support and delivery of change management strategies and report on portfolio insights and change impacts
• Assess and develop the method, tools and templates for change management across the NRMA Group
• Produce all Change Management artefacts required to progress projects through the project lifecycle and approvals
• Build, deliver and maintain heat mapping processes to proactively manage change saturation and fatigue and monitor risks
• Provide guidance to team members and project teams on execution of change activities
• Build a knowledge repository of change management lessons learnt across each project
• Effectively communicate change management updates on projects with high quality presentations suitable for a senior leadership audience
• Be responsible for change management resource management and allocation across the portfolio as required
• As a member of the PMO leadership team, contribute to how the PMO operates and put forward ideas for continuous improvement in our ways of working.

What You'll Bring

• PROSCI Certified (or similar Change Management certification)
• 5+ years’ experience in change management and a track record of effective change impact analysis, planning, implementation and embedding ideally using the ADKAR model
• Demonstrated experience in both waterfall and agile ways of working (preferable not essential)
• Experience leading and coaching a small team of Change Managers and Change Analysts
• Proven experience in managing change saturation and fatigue through heat mapping and proactive change planning
• Experience developing and managing a holistic approach to change initiatives across multiple concurrent projects, and the broader divisional portfolio
• Demonstrated experience and knowledge of change management principles, methodologies and tools
• Experience working with Project Managers and Program Managers to effectively plan and deliver change on projects
• Solid understanding of how people go through a technology/business change and the change process
• Exceptional verbal and written communication across all levels of an organisation
• Ability to establish and maintain strong relationships, building confidence and a solid reputation and personal brand with senior leaders across the NRMA
• Ability to navigate through ambiguity to define clear outcomes and solutions with a flexible approach
• Strategic and problem-solving abilities with root cause identification skills
• Highly organised and able to effectively prioritise work and allocate resources.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

​​​​​​​Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

• Work with Executive Pastry Chef to supervise and support bread operation production and delivery for all related outlets.
• Assist Pastry Chef with menu preparations (à la carte, banquets, afternoon teas, amenities, and ensuring adequate supplies are available for expected service.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all ambassadors are following procedures according to stipulated departmental and Hotel policies. 
• Liaise with ambassador regarding the availability of menu items, additions to the menu and any relevant changes.
• Train junior ambassadors on bread making knowledge and skills. Delegate duties and responsibilities to employees to ensure service demands are met.
• Maintain strict hygiene and safety procedures.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Perform tasks within a timely manner.
• Contribute to Culinary revenue through effective food cost control.
• Lead Ambassadors by setting a positive example.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Monitor the productivity of other Ambassadors while also providing support at all times.
• Leads shifts while preparing food items and executing requests based on required specifications.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Always provide a sense of welcome and departure to all visitors of the Hotel.
• Provide correct and accurate information in response to all enquires.
• Lead by example with regards to departmental grooming and attitude.
• Ensure that you are aware of the daily activities via Daily Round-up, Opera and diary.
• To be aware of all ongoing matters within the Hotel and any special events those are planned.
• Be aware of all daily VIP’s.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Liaise closely with the Front Office, Guest relations, Reservations, the Bell Captain and Valet to ensure guests arrivals, departures and queries are handled courteously and efficiently.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

What you will do:

• Manage and inspire a growing team of Mobile Mortgage Brokers to achieve sales targets
• Support the growth of recent graduate brokers in line with our skills development pathway
• Provide hands-on leadership, training, coaching, and mentoring to enhance team performance
• Play a key part in shaping the team planning and operational rhythms
• Drive the team's growth through direct involvement in recruitment activities
• Promote and monitor the use of the Aussie and Lendi Platforms to boost customer experience and results
• Partner with internal stakeholders, including Associate and Customer Solutions teams, Salesforce, and UX, to foster collaboration and efficiency
• Maintain and strengthen key relationships with external lender partners

We are looking for a Manager, Identity and Privileged Access Engineering, to spearhead the strategic development, deployment, and governance of comprehensive Identity and Access Management (IAM) and Privileged Access Management (PAM) frameworks.

 What is this role about?

As the Manager, Identity and Privileged Access Engineering, you will be accountable for safeguarding sensitive systems and data within a high-stakes payment and data service environment by ensuring robust access controls and mitigating risks associated with privileged accounts. You will lead a dedicated team of engineers, fostering a culture of excellence and innovation while collaborating with cross-functional stakeholders to, ensure regulatory compliance, enhanced security posture, drive operational efficiency, and strategically align IAM and PAM initiatives with Cuscal goals to support business objectives and maintain a resilient security architecture.

Here’s some more insight into what you’ll work on,

• Lead and manage a team of IAM and PAM engineers, providing strategic guidance, mentorship, and support to foster a high-performing culture of continuous improvement, collaboration, and innovation.
• Develop and implement IAM and PAM strategies and roadmaps that align with Cuscal security objectives and business goals, ensuring the deployment of secure, scalable, and effective systems and processes.
• Collaborate with cross-functional teams, including IT, compliance, and business units, to ensure IAM and PAM solutions meet organizational needs and regulatory requirements.
• Oversee the design, deployment, and management of IAM and PAM systems and processes, ensuring they are secure, scalable, and effective.
• Evaluate and recommend tools and technologies to enhance the security and efficiency of IAM and PAM operations.
• Ensure the integration of IAM and PAM solutions with other security technologies and infrastructure components.
• Ensure IAM and PAM practices comply with industry standards, regulatory requirements, and organizational policies, including PCI-DSS, APRA, and other relevant regulations.
• Monitor and audit IAM and PAM systems to detect unauthorized access and potential security breaches, and act as a technical leader in resolving incidents, collaborating with incident response teams for thorough investigation and remediation.
• Develop and enforce robust policies and procedures for privileged access management, including least privilege, just-in-time access, session monitoring, and user lifecycle management, optimizing operations through automation and integration with existing security workflows.
• Provide regular updates and comprehensive reports to senior management on IAM and PAM activities, risks, and improvements, ensuring transparency and alignment with organizational security objectives.

As the Head of Payroll within our finance team, you will lead and inspire the payroll services team, driving transformation and excellence in payroll operations. Your role will be pivotal in mentoring, training, and developing your team to ensure the precise and timely calculation of employee payments within a complex and dynamic environment.

You will also be responsible for fostering robust internal and external client relationships, collaborating with stakeholders across the Nine Group to deliver exceptional payroll services and support the achievement of strategic business objectives. Your leadership will be key in navigating challenges and enhancing the overall efficiency and effectiveness of our payroll function.

Day to day you will:

• Ensure payroll operations are timely, efficient, accurate, and compliant with all legal and regulatory requirements across a large and complex environment.
• Develop and maintain payroll schedules and service levels that focus on business needs and the employee experience. 
• Ensure all correspondence and payroll data is treated in the strictest confidence.
• Ensure all reports and statistics are accurate and completed and distributed within designated deadlines.
• Manage and prioritise escalations with key internal/external stakeholders. 
• Identify opportunities for process improvements and partner with key internal stakeholders such as People and Culture, Finance and Technology to deliver transformation projects.

People leader responsibilities:

• Provide leadership, support and guidance to employees regarding payroll matters.
• Implement innovative and strategic payroll initiatives that align with team goals and improve payroll efficiency.
• Lead the Payroll Services team, fostering an environment that recognises teamwork, strengthens the team and its contribution to the business.
• Manage individual’s performance, development and growth.
• Drive staff training, including exposing the team to various EBAs, agreements, and pay cycles.
• Partner closely with the People and Culture Team to enable a positive and seamless employee experience.

Due to significant contract awards in our ANZ Water business, we're expanding our Sydney team and are currently searching for a skilled Water Planner to play a key role in delivering projects and growing our integrated water planning services.

As part of our team of industry leaders, you'll work on innovative projects across growth servicing, strategic planning for water, wastewater, and recycled water networks. You'll collaborate with top specialists across Australia and globally, gaining exposure to complex, large-scale projects that will enhance your professional profile and carve a meaningful career pathway.

What will a day in this role might look like:

• Proactive delivery of high-quality and timely valued water network planning solutions that are focused on flexibility, sustainability, optimisation, integration, whole-of-lifecycle cost and acceptable risk.
• Utilise your creativity, foresight and mature judgment in anticipating and solving both routine and unusual project delivery, technical and client challenges, determining technical objectives and requirements, and developing standards and guides for technical activities and applications.
• Provide technical direction, mentor and train our junior professionals, fostering the growth and development of the team.
• Business development activities including client engagement, proposal preparation and bid management.

• Help shape the financial future of the business with your commercial management expertise! 
• Join one of Australia's most iconic brands where we are all about our people!
• Hybrid work arrangements available with the opportunity to work form our Sydney offices and from home

What You'll Do

We currently have a full-time permanent opportunity for an experienced Commercial Manager - Corporate to join our Group Finance team where you will provide commercial and decision support analysis delivering key insights from costing trends and drivers.

Reporting to the Group Financial Controller, you will provide business partnering and support to the NRMA’s Corporate business functions including Technology, People & Culture, Property, Finance & Operations, Legal, Governance & Investments. You will be a trusted advisor to support stakeholders throughout the various planning cycles and provide an independent source of financial advice and thought leadership.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Your responsibilities will include, but are not limited to:

• Attending leadership forums to present the key financial and operational metrics against targets
• Conduct regular sessions with the CTO to evaluate the financial implications of the Technology strategy and operating model
• Build financial models to support technology to understand scenarios and options for initiatives as well as provide validation of business cases
• Provide guidance on optimal operating models to support future demand/capex considerations
• Provide commercial support and recommendations on vendor selection
• Identify areas of financial risk and opportunities to maximise efficiency and service
• Create and operate the financial models that help with forecasting and budgeting
• Provide commercial support to the strategic planning process
• Development and sign off of annual budgets and robust quarterly RF forecasts
• Development and ownership of the recharge model for shared services and network allocations
• Produce, review and deliver monthly performance packs with analysis and insights against targets and objectives, including benefits realisation on tech projects
• Ad-hoc deep dives and analysis into risks and opportunities for each corporate functional area
• Continue to seek improvements in the reporting and tracking of performance
• Tracking of labour spend and FTEs against target and ensure staff capitalisation in line with policy
• Manage overall supplier spend and SLAs.

What You'll Bring

• Degree qualifications and CPA/CA qualified
• 3-5 years’ experience working in commercial management in a large organisation, preferably in a similar industry sector
• Strong reporting and presentation skills
• Attention to detail with strong financial analysis and modelling skills
• Demonstrable experience in managing senior stakeholder relationships
• Ability to critically evaluate proposals and opportunities and offer commercial judgements
• Proficient use of financial and reporting tools (Oracle, TM1)

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

• Leading Industry Fund - recognised as a LinkedIn top 5 place to work
• Great opportunity to contribute in managing financial crime risks and regulatory compliance obligations
• Melbourne or Sydney Located 
• Hybrid Working - Blend of Office and  Home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

This role will contribute to managing financial crime risks and regulatory compliance obligations at Rest. It includes triaging, investigate and resolving any unusual behaviour relating to financial crime matters including Anti-Money Laundering / Counter Terrorist Financing (AML/CTF), Sanctions, Fraud, Scams, Bribery and Corruption. 

Key Accountabilities and Responsibilities

• Investigate, resolve and respond to financial crime escalations received from the fund administrator or from within Rest (i.e. Transaction Monitoring, Name Screening and Unusual Activity reports);
• Gather and record required evidence to support reasonable grounds for suspicion of a financial crime (i.e., money laundering/ terrorism financing activities or organised crime) and articulate key recommendations;
• Escalate potential regulatory reporting matters and potential breaches (as required) to the AML/CTF compliance officer;
• Manage financial crime enquiries and escalations;
• Identify, manage and deliver continuous improvement opportunities, including policies and procedures;
• Deliver key financial crime processes in line with service, quality and compliance expectations.
• Maintain a current understanding of predicate crimes, money laundering and terrorist financing typologies, including changes to legislation and regulations, industry best practice, criminal typologies and developing trends;
• Facilitate financial crime training and awareness, and
• Maintain strong stakeholder relationships both internal and external;