The role of the Nine Audio Account Executive is to work closely with the Sales Executives in Nine with key tasks in achieving revenue targets for an assigned media agency portfolio.

The Account Executive for Nine Audio is a major day-to-day contact for the media planners/buyers and is ultimately responsible for delivering exceptional customer service to our advertising agencies and clients.

KEY RESPONSIBILTIES:

• Providing professional support and co-ordination as well as performing administrative project work using software tools such as Microsoft Outlook, Word, Power Point and Excel
• Liaising with advertising agencies via telephone to coordinate bookings, revisions and rates for advertising campaigns
• Communicating with clients to ensure smooth running of advertising campaigns - such as confirming bookings with agency/client via email or phone
• Accommodating and prioritising a number of concurrent advertising campaigns at the same time
• Data entry & use of specialist software (training provided)
• Building strong & effective relationships with key internal stakeholders

• 12 month Fixed Term Contract
• Flexibility and Hybrid working as standard
• Purpose led culture

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

As the BCM stream lead for the CPS230 program of work your primary accountability is to document the business continuity plans for Rest’s critical business processes consistent with the Rest BCP policy and framework. The BCP are to be documented in close consultation with the business and in alignment with information security and disaster recovery protocols. You will also be accountable for designing and implementing the future operating model for BCM across the business consistent with the requirements of CPS230 and the associated operational risk management framework.

Key accountabilities/responsibilities include

• Work as a key member of the CPS230 program helix leadership team to understand all aspects of the new CPS230 regime. This includes:
  • Design critical business process BCP template and document BCPs for all critical business processes
  • Define the criteria for the determination of maximum allowable outage for each critical business process and facilitate discussion with the Board to agree settings.
  • Design and develop future operating model for critical process BCM, including testing regime, third party engagement and detailed design of scenarios. This should also include the integration of lower level business unit BCPs.
  • Create implementation plan for new CPS230 aligned operating model
• Whole-of-Business Integration: Champion the incorporation of business continuity principles across all business units, fostering a culture of resilience and preparedness. Collaborate with department heads to identify critical processes, dependencies, and key personnel, ensuring comprehensive coverage within the business continuity framework.
  • Establish key performance indicators (KPIs) to measure the effectiveness of business continuity and resilience initiatives.
  • Conduct regular assessments to evaluate the program's performance against set targets.
• Collaborate with process owners to integrate resilience measures into day-to-day operations.
  • Oversee and support the implementation of business continuity plans, ensuring they are effectively integrated into day-to-day operations.
• Training and Awareness: Design and deliver training programs to educate employees, outsourced partners, and stakeholders on business continuity and crisis management protocols. Foster a proactive and responsive culture that places a high value on resilience.
• Coaching and Capacity Building: Coach and mentor managers at various levels to enhance their understanding of business continuity principles. Build organizational capacity by fostering a culture of resilience through targeted coaching sessions and workshops.
• Continuous Improvement: Establish performance metrics and KPIs to measure the efficacy of business continuity initiatives. Lead continuous improvement efforts based on lessons learned, industry best practices, and feedback from testing exercises.
• Plan and coordinate large-scale business continuity exercises, involving key stakeholders from different business units. Lead meetings to disseminate critical information, discuss strategic planning, and gather feedback on business continuity initiatives. Evaluate the outcomes of exercises, identify areas for improvement, and update plans accordingly.

• The ideal candidate for the role of Business Continuity Manager Lead in a Superannuation environment should possess a relevant tertiary qualification and be able to demonstrate knowledge and experience in the following areas:
• Business Continuity and Crisis Management
• Business resilience and scenario testing
• Emergency Management
• Operational risk management
• Disaster recovery
• Business process management

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Member Compliance Specialists are an integral role within Scheme Management, liaising directly with AP+’s Members on due diligence and Scheme compliance issues. The purpose of the role is to manage and monitor Member activity in relation to the Scheme Rules and the supporting documents.

The role will be an SME for their portfolio of Members ensuring efficient and effective management of due diligence and compliance aligning to the company’s strategic goals.

As the Member Compliance Specialist, you will be responsible for:

• Deliver and embed best-in-class portfolio management relating Member accounts and maintain a regular engagement cadence.
• Support and enhance the day-to-day implementation of the Scheme Compliance Framework.
• Coordinate and process member non-compliance tickets with appropriate action within agreed SLA.
• Facilitate non-compliance, remediation and exemptions with relevant stakeholders.
• Ability to understand and interpret Scheme Rules and methodology.
• Work closely with cross functional teams.
• Lead discussions on risk prioritisation using a risk-based approach evaluation methodology.
• Coordinate and recommend the appropriate consequence management to non-compliance tickets, breaches and issues.
• Present due diligence and non-compliance issues to forums and relevant management committees.
• Draft and send out member communications.
• Coordinate and review Annual Attestations process, identify issues and work with the members on remediation plans.
• Maintain accurate records, governance and compliance registers.
• Provide reporting on non-compliance and data trends.
• Provide support to the Scheme Management team and contribute to transformation projects.

The skills & knowledge you need to have:

• 3-5 years’ experience in a Scheme function and payments industry or similar role.
• Knowledge of Scheme Rules and their application to member activity.
• Knowledge of change management frameworks and processes.
• Ability to collaborate and negotiate with internal and external stakeholders.
• Familiarity with regulatory and legal requirements relating to the Financial Services industry.
• Effective workflow management to SLA’s.
• Excellent verbal and written communication skills.
• Bachelor’s degree or the equivalent experience in a compliance, risk management function in financial services or payments industry.

What’s next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.