About this opportunity

As WHSE Lead based at Horsley Park,  you will provide advice to the Operations Manager and team to drive a safety improvement culture on the production floor. This role requires being an active member of the Contract Manufacturing Team and ensuring the site is meeting their compliance obligations to the WHSE system, legislation, regulations and various licences.

This role will be required to comply with the responsibilities, act in a safe manner, report any unsafe issues or risks to the environment as well as drive a high level of safety within the work area.

Your key responsibilities will be to:

• Implementation and co-coordinate all of the Work Health, Safety and Environment systems at a new site, including WHSE during commissioning, operations, cleaning & maintenance.
• Review, implement and maintain the site to the Group WHSE system.
• Ensure group and site WHSE policies & procedures are maintained and distributed to relevant personnel.
• Ensure the site WHS system meets current WHSE legislation.
• Ensure the communication of company and legislative WHSE requirements has been delivered to all employees.
• Lead all external WHSE audits, including develop and management of the corrective and preventative action plans.
• Ensure WHSE system complies to Customer Quality or Integrity requirements.
• Track key systems indicators and report results to Management, including but not limited to accidents, incidents and near misses risks and hazards.
• Ensure all safety training and competency for all personnel is identified, scheduled and completed.
• Assist in managing workers compensation claims as directed by the group.
• Ensuring the Return-to-Work program is fully functional on site.
• Liaise with injured workers, Insurance and rehabilitation providers and Pact Group Wellness Team as required.
• Ensure safe work practices are adhered to and report any problems to management.
• Ensure all first aid equipment, first aid stations and room have been maintained by designated personnel.
• Ensure all safety equipment on site is monitored and maintained by designated personnel
• Participate on the WHS Committee.
• Ensure investigation of accidents, incidents, near misses, hazards or identified risks have been adequately completed by the prescribed deadlines.
• Ensure personal protective equipment when specified or deemed necessary has been correctly issued by designated personnel & is being used properly.

Your skills and experience

To be successful in this role, you’ll have:

• Previous experience in Establishing a new manufacturing site and the compliance requirements.
• Familiarity with Quality Systems, GMP, HACCP, ISO 45001 & ISO 14001
• Proficiency in Microsoft Office Products (Word, Excel, Access, PowerPoint, Visio, Outlook, Project Management)
• Knowledge of Industrial Relations, local WHSE regulations, legislation and Cultural Diversity in Workplace
• Excellent verbal and written communication skills
• Sales/Client Relationship experience.
• Unrestricted Car Licence.

The Vice President of Business-to-Consumer operations (VP B2C) is part of the Executive Leadership Team, and is responsible for leading and overseeing the strategic direction and operational execution of all patient facing business units under the Montu umbrella. Representative of Montu’s core business to date, this comprises a team of 500+ people including clinic operations, pharmacy network, patient experience, marketing/communications, tech, and operations. As such, the role is pivotal in driving future growth, enhancing patient engagement, and ensuring an exceptional patient experience. 

Strategic Leadership:

• Develop and implement a comprehensive B2C strategy that aligns with the company’s overall business objectives.
• Identify market opportunities and drive initiatives to capitalize on market trends and behaviours, and make calculated investments into sustained future growth.
• Collaborate and align with your business unit leaders and the wider executive team to set short-term and long-term goals, ensuring alignment across departments.
• Maintain an outcome driven “start-up” culture, by putting the right team structure in place, hiring talent that matches our current lifecycle phase and needs, and implement a rigorous prioritisation approach driven by ROI as you continue to scale the team

Growth and Brand Management:

• Oversee the development and execution of innovative campaigns and service offerings to enhance brand awareness and patient loyalty.
• Lead and optimise digital and offline marketing and communication efforts to ensure sustainable growth.
• Monitor and analyse market trends, competitor activities, and patient feedback to continuously refine differentiation strategies for the business.
• Ensure compliance with relevant regulations and industry standards to become the role model for the industry.
• Focus on partnerships and collaborations to increase the reach of the business and industry across the broader healthcare sector.

Patient Experience:

• Champion a patient-centric culture, ensuring that patient experience is at the forefront of all B2C activities and leverage tech and product teams to achieve best-in-class service to maximise retention.
• Manage and plan all relevant resources in line with business growth to ensure scalability of our operations and infrastructure.
• Oversee patient experience operations to deliver exceptional service and resolve issues efficiently.
• Utilise patient insights and feedback to enhance product offerings and service delivery.

Performance Management:

• Follow a data driven approach to set and monitor key performance indicators (KPIs) to track the effectiveness of B2C strategies and initiatives, in particular with regards to patient retention and efficiency of operations.
• Prepare and present regular reports on B2C performance to the CEO and executive team.

About the role

We currently have a great opportunity for a Group Safety Business Partner (GSBP) to join the NRMA’s safety team on a full-time permanent basis.

The position will provide technical safety support mainly to SIXT and Roadside BU’s whilst also working collaboratively across the NRMA Group. As businesses that support our customers on the road, the SIXT and Roadside Businesses share similar attributes both prioritizing safety and compliance as it relates to regulatory compliance, Heavy Vehicle laws, road safety and associated risks. 

This role is pivotal to enhancing a safe operation and culture through fostering engagement and participation in our safety, compliance, wellbeing and environmental programs, and promoting proactive safety management to safeguard the health and wellbeing of our employees, contractors and members, and for the protection of the environment.