As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will: 

• Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
• Work with consumers and financial firms to gather information and understand the core issues
• Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
• Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
• Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

At Wilson Asset Management, we are not just about managing investments, we are about making a positive difference to our shareholders and the community. Established over 25 years ago by Geoff Wilson AO, Wilson Asset Management is an investment manager based in the heart of Sydney, Australia. Managing eight listed investment companies (LICs) on the ASX and with funds under management exceeding $5 billion, we represent over 130,000 retail investors. Wilson Asset Management is also the creator and lead supporter of the first LICs to deliver both investment and social returns, Future Generation Australia (ASX: FGX) and Future Generation Global (ASX: FGG). 

The opportunity  

Reporting to the Corporate Affairs Manager, our Social Media Advisor will be an integral part of our growing, best-in-class shareholder engagement, marketing and communications team. Through social media content, newsletters and digital marketing, the team is essential to Wilson Asset Management’s strategy. Our goal is to establish a market-leading online presence that reflects our strong heritage and to make a positive difference to shareholders and the community. 

In this role you will be responsible for developing and executing our social media strategy, with the goal of enhancing the online presence of Wilson Asset Management, building the profiles of our Chairman and investment team, growing the awareness of our brand, products and events, and driving shareholder acquisition and retention.  

• Develop and implement comprehensive social media strategies to support our business goals with measurable KPIs. 

• Develop a social media calendar in coordination with the Corporate Affairs and Marketing team. 

• Stay up to date with industry trends and emerging social media platforms. Recommend and implement innovative approaches to enhance our online presence and stay ahead of competitors. 

• Create, curate and manage high-quality, engaging content tailored to various social media platforms such as LinkedIn, Twitter, Facebook and Instagram. 

• Monitor comments and respond to inquiries in a timely and professional manner. 

• Manage social media advertising campaigns, including budget allocation, targeting and performance analysis. 

• Collaborate with internal teams, including the finance, investment and operations teams to ensure cohesive messaging and to integrate social media efforts with broader marketing campaigns. 

• Monitor and analyse social media performance metrics, providing regular reports and actionable insights to optimise engagement and growth. 

Our Ideal Candidates  

• Bachelor's degree in marketing, communications or a related field. 

• Minimum 5 years’ experience as a Social Media Advisor or in a similar strategic role, preferably within the financial services or funds management industry. 

• A strong understanding of social media platforms, trends and best practices, and will the ability to translate Wilson Asset Management’s investment insights into compelling and timely digital content.     

• Excellent written and verbal communication skills with an eye for detail and creativity. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Proficiency in social media advertising and paid campaigns. 

• Demonstrated ability to analyse data and translate insights into actionable strategies. 

• Strong understanding of analytics tools and content management systems.   

• Experience in crisis management and the ability to handle sensitive situations with professionalism. 

• Strong organisational skills and attention to detail. 

• The ability to share our content in engaging ways, both in text and visually. 

Why Wilson Asset Management? 

Join a growing team where every day brings new challenges and opportunities to make a difference. At Wilson Asset Management, we don't just talk about culture, we live it, fostering an environment of curiosity, passion, and teamwork. 

Ready to redefine your career? Apply now and be part of something extraordinary at Wilson Asset Management. 

We are currently seeking a Webmethod Admin.

• Minimum 3 years of experience as a Webmethod Administrator
• Strong knowledge of the webMethods product suite, including Integration Server, Universal Messaging, Trading Networks, and My webMethods Server
• Experience in installing, configuring, and upgrading webMethods components
• Ability to troubleshoot and resolve issues related to webMethods infrastructure and integrations
• Knowledge of web service protocols, XML, and SOAP
• Experience in performance tuning and optimization of webMethods environment
• Understanding of security concepts and experience in implementing security measures for webMethods deployments
• Experience in working with multiple operating systems, including Windows and Linux
• Good communication and interpersonal skills
• Ability to work independently and as part of a team

About Us

Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

As a Senior Dispute Resolution Specialist in General Insurance, you will leverage your expertise in negotiation, conciliation, and case work investigation to ensure fair and efficient resolution of financial complaints. Working alongside a dedicated team, you will review complex complaints from consumers and small businesses that have not been resolved directly with the financial firm. Your objective will be to impartially negotiate fair outcomes, ensuring that all parties involved in the general insurance industry are satisfied with the resolution.

In this role, you will have the opportunity to:

• Review and investigate complaints from consumers and small businesses
• Gather information and understand the core issues of the complaints
• Determine key issues and gather further information from complainants and third parties
• Apply AFCA complaint resolution criteria and relevant legal principles to resolve complaints fairly and efficiently
• Mentor and provide guidance to staff members in complaint resolution and casework management, ensuring consistent high-quality service.

The kind of complaints you would review will be across:

• Domestic Insurance such as home and contents for car insurance
• Travel or ticket insurance
• Pet insurance
• Sickness or accident insurance
• Strata title insurance
• Small business insurances including farm insurance

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

AECOM is seeking an Associate Director Landscape Architect for to join our ‘Buildings & Places’ team in our Sydney CBD Office.

This is an opportunity to join a multi-disciplinary practice focused on high-performing landscapes that tackle climate change, interconnectivity and mobility, smart growth, ecological systems, and natural resources.

We are looking for a passionate Landscape Architect who is energised by a collaborative design process that engages colleagues, clients, and the communities we serve.

Job Summary/Responsibilities

• Play an active role in the design process from concept through construction
• Preparing design graphics and technical drawings
• May coordinate design and administrative activities with employees in other disciplines and other departments participating on an assigned project.
• May assist in the training assigned architectural and design/drafting personnel.
• Under the direction of the Supervising Landscape Architect, may independently perform technical assignments of various complexities within approved schedules and budgets

Nine is looking for multiple Customer Service Representatives that are available for full-time permanent and max-term employment to join Australian Metro Publishing's Customer Service Centre team in Sydney. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The role is predominantly working from home with time in the office on a fortnightly basis.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster.

Responsibilities include but are not limited to:

• Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets
• Manage interactions over the phone, email, live chat and web forms

Please note the start date for this position will be September 17th.

Reporting to our Paid Media Director, you will create impact within our Paid Media team. You'll contribute to guiding media performance and account growth. Your main responsibilities will include activation and optimisation, reporting and insights, testing and data analysis, and client communication across large accounts. ,

Your primary responsibilities will include:

• Collaborate with the appointed digital partner to ensure processes, frameworks and KPIs relating to Paid Social are up to date following the growing use
• You will work in partnership with directors and heads of other departments and divisions to ensure adherence to best practice in all areas.
• You will work with the data, planning and other media teams to understand how Paid Social integrates with other media formats and channels.
• Work with data suppliers and other 3rd party data experts to contribute to data visualisation and presentation.
• Interrogate and identify opportunities to build better Paid Social media plans and processes, working in collaboration with appointed digital partners to agree on the best approach.
• You will ensure all work is QA'd and completed to the highest standards.
• Design, deploy and manage basic to advanced campaigns on the different social networks in addition to performing or assisting in validation / audits on campaigns for members of the same team
• Participate in the development of Paid Social media strategies which address the objectives of the client and will enable us to achieve their goals and KPIs
• Ensure that audits and research are utilised to deliver insight-driven/data-driven strategies
• Work with internal & Client Service teams to assist in the smooth implementation of work
• Lead key campaign meetings (internal & client-facing) to represent the social team and provide support and actionable next steps when relevant
• Analyse the performance of campaigns and identifying strategic opportunities, facilitating change to exceed client expectations and KPIs.
• Provide Social Media training to our teams and clients.
• Produce client facing reports, studies and presentations to Jellyfish brand standards.
• Stay abreast of industry trends and all applicable technologies, including developments in – social media, analytics, online marketing, E-commerce and online consumer behaviour.
• Work in collaboration with other media channels.
• Build logical and audience focused media plans.
• Lead the campaign strategy, researching potential marketing channels, analysing competitors, and adopting a test & learn approach.
• Project managing all activity and processes required to proficiently run and create campaigns.
• Manage relationships with partners and communicate account strategy, budgets, and performance.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start making an impact with a career in fintech, we’d like to know, are you FIS?

About The Role:

We’re looking to hire a person with real world experience in the operation of SaaS platforms targeting the business market.  This is a strategic role working across development, operations and customer facing teams to build a non-functional product roadmap that empowers the next phase of our platform growth.  We’ve successfully transitioned from a multi versioned on-premise business to a single version SaaS platform.  We’re now focusing on the challenges this brings by building out teams, processes and platform that allows us to scale as a SaaS only business. 

You’ll work alongside product architects, functional product managers and the operations leadership team to shape our cloud migration strategy, delivery and deployment infrastructure, operational tooling, customer insight tooling and platform reliability strategies.  The role is NOT focused on day to day operational management.

Working alongside the Chief Product Manager you will:

• Provide strategic vision and build out an accompanying roadmap.

• Prioritise work based on value to the business and impact on the customer.

• Work with multiple product owners and teams as they build detailed backlogs and provide regular feedback on in progress work.

• Work with infrastructure and change management teams to help shape organisation policies and processes that better support the SaaS business model.

• Work in partnership with architects to help shape technical delivery priorities.

• Work in partnership with functional product managers, customer facing staff and pre sales teams to better understand the business requirements that shape our platform needs and priorities.

• Accelerate agile outcomes through an ideate, define, deliver and validate focused approach.

What You Will Need:

• Proven track record of delivery

• 10+ years of relevant professional experience

• 3+ years professional experience with a successful SaaS business

• A hands on history of operations and / or development

• Be comfortable talking detail with experts on cloud technologies, delivery pipelines, site reliability, process automation, change management, metrics and monitoring etc

• Strong communication ability, with the ability to influence diverse stakeholders

• A pragmatic ability to innovate, driving new ideas and concepts, taking account of technology changes and market expectations

• Experience working in an agile environment

Bonus If You Have:

• An interest in finance (treasury management)

• Experience with Scaled Agile and Scrum

• Cloud platform exposure and experience, specifically Azure

What we will offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• Work with an organisation that values and champions Diversity and Inclusion

• Competitive salary and benefits including medical insurance and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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