Position Summary:

Intelerad is seeking a dynamic, results-driven leader for its Oceania Division, which encompasses operations in Australia and New Zealand. The GM will play a critical role in enhancing customer satisfaction and managing the Profit and Loss (PnL) aspects of the division. This position involves both direct managerial authority (solid line) over certain functions and functional (dotted-line) authority over others, requiring a leader who can navigate complex structures and influence cross-functional teams. 

Although the reporting responsibilities will evolve as the position dictates, the GM initially is expected to have direct responsibility for:  Professional Services, Customer Success, Support and SRE.  Dotted line responsibilities include:  all growth engine functions, sales engineering and sales. 

Key Responsibilities:

1. PnL Management: Oversee the full Profit and Loss responsibilities for the Oceania Division, ensuring financial targets and other agreed-upon metrics are met in the short and long term.
2. Customer Satisfaction: Lead the strategy and execution for improved customer satisfaction, ensuring the delivery of high-quality services and support throughout the customer journey.
3. Team Leadership: Directly manage certain functional areas of the business, while exerting functional influence over other departments to align with the division's goals.
4. Strategic Planning: Develop and implement comprehensive business strategies that ensure the competitiveness and profitability of the Oceania Division.
5. Cross-Functional Collaboration: Work closely with other departments, facilitating collaboration and driving cohesive action toward shared objectives.
6. Performance Metrics: Establish, monitor, and report on key performance indicators, adjusting strategies as necessary to improve business performance.
7. Market Analysis: Continuously analyze market trends, competitive landscape, and customer feedback, adjusting the business plan as necessary to staying abreast of market, competition, customer feedback, and incorporating those outside-in viewpoints to strengthen delivery and PnL performance in Oceania.
8. Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and internal teams to foster collaboration and customer loyalty.
9. Talent Development: Identify and nurture talent within the division, with an emphasis on continuous professional development and performance recognition.
10. Internal positioning and advocacy: Serve as the voice of Oceania to the ELT and other elements of the global organization.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey.

• Fun and practical employee perks and discounts

• Flexible work, including work from home.

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

About the role

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

What you’ll do

• Accurately and efficiently record all client information and record all investigations into appropriate computer systems.

• Day to Day housekeeping of inbound freight with further attention requirements 

• Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.

• Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email)

• Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.

• Assist in finding solutions to prevent recurrence of service failures.

• Support all Admin and FSOL team members in a backup capacity!

• Ensure enquiries are handled in a professional and prompt manner.

What you’ll bring

• Proficiency in data entry and time management.

• Computer literacy/knowledge of MS Office computer applications

• Excellent team player

• Ability to resolve conflict and negotiate solutions to problems quickly.

• Ability to handle freight – manual lifting of up to 16kgs.

• Previous experience in the transport industry is highly advantageous.

• Good communication skills both written and verbal and excellent telephone manner.

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

 Other things to note. 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express