About the business

Omron is a global leader in the vibrant and fast-growing automation and robotics field. We develop some of the coolest technology incorporating Robotics, Automation, IoT, Big Data and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.

We are large enough to make a difference, Smart enough to listen.       

Our company employs 38,000 people worldwide. Locally, we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers – many of them are high-profile organizations.   

We’re mature enough to provide stability, Young enough to think ahead. 

During the past 89 years, we’ve proudly achieved a host of “World Firsts”, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies. 

We plan to supercharge our growth by implementing an ambitious long-term plan: “Shaping the Future 2030.”

About the role

This is an 11-month full-time fixed-term opportunity with the possibility to transfer to a permanent role.

We are currently seeking a reliable and enthusiastic person to join our warehouse team.

Your duties would include:

• Pick and packing
• Dispatching of goods
• Checking and putting away incoming shipments
• Basic computer operation
• General warehouse duties including keeping warehouse a safe, clean and tidy place to work
• Stock taking and cycle counts
• Other tasks assigned by Supervisor/Direct Manager

The candidate we are seeking will need to:

• Be able to multi-task
• Be computer literate
• Work with minimal supervision
• Have an eye for detail
• Have strong communication skills
• Be a team player with an enthusiastic attitude
• Previous experience as a store person would be highly regarded.

We offer a positive work environment with excellent working conditions. A competitive salary will be negotiated.

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

Camplify: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

MyWay: launching in 2023 – provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions. We’re transforming the way people access the outdoors and explore the world around them

Our culture: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

The role:

Reporting to the Claims & Resolution Team Lead, you’ll be responsible for managing damage incidents to ensure our owners get their vans repaired quickly and back on the platform for hire. So our customers can continue enjoying endless adventures in them! No two days are the same and you’ll find helping our owners and hirers back on the road super rewarding.

This isn’t an ordinary call center role. You’ll be working in the same office as the development team that built our platform, marketing and a big operations team that are all committed to doing their part to keep our customers and hirers happy. The team is diverse, inclusive and friendly. We offer flexible working arrangements so you work from home up to 2 days a week. However, you’ll enjoy coming into the office as it's got a great vibe. It’s also a modern workplace that’s been designed to engage our employees with some great perks.

Key responsibilities:

• Manage claims incidents for our owners on the Camplify platform
• Manage disputes between owners, hirers and the insurer
• Strive to resolve matters in a timely and cost-effective manner.
• Educate and communicate with the other members of our operations team on insurance policies and processes
• Advise customers on insurance matters

• A proven record of providing excellent customer service in an environment where you’ve been exposed to damage incidents and resolution processes e.g.. insurance, car hire, property management.
• Exceptional listening and communication skills
• The ability to build rapport with customers and service providers
• Strong problem solving, resolution, negotiation and decision-making capabilities
• Sound judgment and cost management awareness
• Highly productive, great time management, and multi-tasking skills
• High level of computer literacy and skill, including G-Suite
• Eagerness and ability to learn quickly and to share learnings with team members

• Comprehensive training
• Work in a fun dynamic ASX-listed start-up
• Employee Share Scheme
• Van hire and product discounts
• An additional 2 days’ annual leave to go camping
• Employee rewards & recogition
• The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures!